1.
Created by: Pritesh Gandhi
ARTIFICIAL
INTELLIGENT
INSURANCE BOT

2.
Business has been facing the following issues:
 Always depend on the person for Insurance Quotation.
• For common queries like quotation, verification of
Users details and General Information always depend
on the Insurance Agent.
• No provision to Support Multiple Channels
 Higher turnaround time
 Higher Cost
Solution Approach
AI Bot Of Insurance
• Take all the necessary information from the Customer.
• Verify the Identity Proof using cognitive service.
• Engage audience with integrated across multiple channels to
increase interactions and reach more customers using
website or app to email, GroupMe, Facebook Messenger,
Skype, Slack, Microsoft Teams, Telegram, text/SMS and Skype
for Business.
• Custom Logs will maintain in the Database for Future
Reference.
• Continuous feedback from User and analyze the feedback
answer based on the user input.
Business Benefits Realization
Business Challenges
AI INSURANCE BOT

3.
AI INSURANCE BOT FLOW:
Customer can
communicate with
different channels to
connect to the AI
Insurance Bot.
1 2
Based on the User
input for the aspired
insurance service.
LUIS will return the
entities to the client
application.
3 4
Take the required
input from the
Customer like Name,
DOB, PAN Card and
based on Insurance
Category Selection (
Car, Health and Term)
LUIS
Language Understanding
DATA
INPUTS
Based on the user
input and upload the
Identity Proof.
Cognitive Service finds
the text and compares
with the user data
inputs even it verifies
the identity details.
VISION
Optical Character recognition
5
After the entire
Insurance process
completed. Take the
feedback from the
user and identified
using cognitive service
that how's the user
experience and reply
accordingly.
LANGUAGE
Text Analytics

4.
Azure Bot Service and Cognitive Services Diagram

5.
Proof Of Concept
Demo
Web URL : AI Insurance Bot
YouTube URL : AI Insurance Bot