2. Page 2
It gain insight into the behavior of customers and the values of those
customers:-
Supervises customer service & sales team
Establishing relationship channel partners
Cross sell product more effectively
Helps sales staff close deals faster
Simplify marketing & sales process
Discover new customers
Increase customer revenue
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3. Page 3
• Provides support to front office, business processes including sales,
marketing and service, customer data for a variety of purposes:
• Managing campaigns
• Enterprise Marketing Automation
• Sales Force Automation
• Sales Management System
• Analyses the customer data for various purposes and targeted
marketing campaigns to optimize marketing effectiveness, design
and execution of specific customer campaign, analysis of customer
behavior to aid product and service decision making, management
decision, prediction of probability of customer defection.
Continue….
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4. Page 4
• Covers aspects of a company's dealing with customers handled by
the Consumer Affairs and Customer Relations contact centers
within a company. Representatives handle in-bound contact from
anonymous consumers and customers.
• Alerts sent to sales staff regarding:
• Cross-selling/Up-selling/Switch-selling opportunities
• Customer Drift
• Sales performance
• Customer trends
• Customer margins
• Customer alignment
• Monitoring sale team including inside team
• Dealing with channel partners
Continue….
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5. Page 5
• Company's dealings with customers that are handled by various
departments within a company, such as sales, technical support,
Photography department, admin and marketing. Collaborative
ultimate goal is to use information collected by all departments to
improve the quality of services provided by the company.
• Target groups formed from the client base according to
selected criteria.
• Monitoring all departments and sending reports/feedback to
concern person.
• Tracking, audit, and analyzing market campaign including all
departments. analyze the changes that actually need to be
implemented in every department structure,
• Increased customer satisfaction and growth and market
campaigns, field marketing, direct marketing growth.
• responsible for customer data, analytics, budgeting, identify,
study and ultimately coordinate the relationships between
marketing and other organization functions.
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6. Page 6
Source of data support and services
Manually data search
Market Listing
B2C portal
New Calls
Cold calls
Follow ups
Generating Appointment
Follow Clients
Solve all quire of customers
Arranging Photo shoot
Negotiation & close Deals
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9. Page 9
Vision Growth
Improve
Sales &
Service
• Increate
the
number of
opportunity
• Expand
the market
& attract
new
Customer
•Develop
additional
streams of
revenue
• Single
Point
communi-cation
With
Customer
• Email
Marketing
• Reporting
Profit
• Long term
profitability
• Sustainable
Income
improved
customer
satisfaction
• By
knowing
what
customer
demands
• Customize
Knowledge
base
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