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IBM Smarter Process

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IBM Smarter Process

  1. 1. George Chast Smarter Process Leadership Team IBM Smarter Process: Reinventing Business Operations for Greater Customer-Centricity & Topline Growth with Mobile, Social & Cloud
  2. 2. IBM’s approach for reinventing business operations  to enable greater customer-centricity  in the age of mobile, social, cloud and big data  while driving efficiency and optimization into end-to-end processes IBM Launched Smarter Process at Impact 2013
  3. 3. Instant At Internet speed Broadcast Music Inc (BMI) shortens artist onboarding time by 93%, processing 100B transactions Seamless Interconnected & ubiquitous Visa Europe handles cross border payments across 36 diverse currency markets Insightful Targeted and relevant Hospitals Contribution Fund (HCF) provides preventative heathcare options and grows its market share by 56% In a Customer-Centric World, Processes Must Be…
  4. 4. Restless Reinvention and Process Innovation Better Decision Making from Actionable Insights Accelerated Time to Market Integration across Business & Technology A Building Block Approach Impact 2014: The Composable Business
  5. 5. 5 Clients at Impact 2014
  6. 6. of global companies say that their ~ Capital Confidence Barometer, October 2013 Nearly a year earlier , up from only60% 41% Effective business operations enable capturing new opportunities Companies’ Focus on Growth is Pervasive
  7. 7. 63% 58% 69% of leaders expect consumers to gain even more power and influence of their businesses of business executives expect new technology to reduce barriers to entry of business leaders expect more cross- industry competition ~ Digital Reinvention: Preparing for a very different tomorrow. IBM Institute of Business Value, 2013 The Need for Customer-Centric Reinvention is Paramount Be First to reinvent your operations for competitive advantage
  8. 8. Focus on empowering your knowledge workers (and creating more!)1 Speed process innovation with flexible innovative delivery models To further customer-centricity and drive top-line growth 2 The Way Forward with Smarter Process & Composable Business
  9. 9. 9 Knowledge Workers Must Be Effective to Enable Customer-Centricity “Knowledge worker productivity is...(the) only real competitive advantage in a global economy ” ~ Peter Drucker “Knowledge workers have driven more than 70 percent of the economic growth in the U.S. over the past three decades, “ ~ McKinsey Global survey, Economic Conditions Snapshot “Enterprises recognize that their, knowledge workers are vital to success, yet they provide poor information and process tools to get the most out of them ” ~ Forrester* Enhance service levels, improve customer satisfaction and grow your top-line !Knowledge Worker Empowerment is Vital to Success, Forrester January 2011
  10. 10. Available anytime, anyplace, anywhere PureApp Business “Programmers”  Creates process models and workflow diagrams  Defines business rules and events to drive behavior  Utilizes analytics to gain insights in how to improve operations Subject Matter Experts  Define case types and activities  Define business objects  Author simple responsive UIs  Consume pre-built process components  Responsible for “job” (case, task, or combo)  Triggers ad-hoc activities in response to business conditions  Monitor process performance  Collaborates with other workers  Leverages content in context  Routine work is automated as much as possible Automated straight-thru processing Procedural, task-based work Dynamic, goal-driven work; case On- Premise Smarter Process Supports a Spectrum of Work Types Knowledge Workers
  11. 11.  Operational Decision Management  Business Process Management  Case Management Smarter Process Brings Together a Broad Set of Industry Leading Capabilities Across IBM
  12. 12. Location Speed & direction Sentiment Photos Identity Mobile is a Game-Changer Business Content SMS Mobile emailMobile apps
  13. 13. Empowering Your Knowledge Workers IBM Operational Decision Manager What’s New  New decision service for simplified rule deployment and governance  End-to-end rule change management cycle support via the ODM Business Console  Simulation capabilities inside the Business Console empowers knowledge workers Automate and govern repeatable operational decisions
  14. 14. Optimizing Decisions at Key Business Moments Technology Preview of IBM ODM Advanced What’s New  New Decision Server Insights runtime available as a technology preview to existing IBM Decision Server customers  Business user empowerment to sense changing business conditions and respond with predetermined actions High fidelity, granular actions  Patient  Loan Applicant  Policy Holder Millions of interactions Hundreds of Aggregates Thousands of Rules Dozens of Models Process Rule Service • Events • Rules • Predictive analytics Stateful, real-time situational context for decision automation
  15. 15. Providing the Full Spectrum of Work Capabilities IBM Business Process Manager What’s New  Basic case management support complementing straight-through processing and user-driven workflow  Simplified implementation and management of process-oriented solutions  New responsive user interface design for common experience across all devices Comprehensive platform for process orchestration and governance
  16. 16. 16 Business Dashboards with deep visibility and analytics Visibility into work-in-progress providing the ability to take corrective action when necessary Detect bottlenecks and performance thresholds and display them visually View into process performance Analyze process performance to uncover areas for improvement
  17. 17. Speeding Innovation
  18. 18. Collaborative Process Discovery in the Cloud IBM Blueworks Live Process made simple Visit BlueworksLive.com to learn more What’s New  Governance framework provides built-in, auditable review and approval workflow  Private cloud option delivers single-tenant hosting on dedicated hardware and software  Pay by credit card in 26 countries
  19. 19. Responsive Coach Design: Single coach for multiple form factors 19 • Reduced cost of development • Design for Mobile Embedded in other applications Available in default BPM UIs Use via your mobile browser Use via custom apps (Worklight) IBM BPM Coach Leverage a Tech Demo of Mobile Ready Light Weight Coach Views Playback and Test Responsive Coaches on multiple form factors Build using WYSIWYG tooling and multi-form factor design
  20. 20. Email notifications Market leading BPMs offering available via the Cloud What’s New  Concurrent User pricing for increased flexibility  Enhanced security with two-factor authentication and SAML  New data store helps accelerate project development Accelerating Process Innovation IBM Business Process Manager on Cloud
  21. 21. Innovating with New Business Models and Approaches BlueMix Rules Service BlueMix RapidApps Smarter Process assets for Codename: BlueMix What’s New  Rules Service enables developers to spend less time recoding and testing when the business policy changes  BlueMix RapidApps empowers business developers to rapidly deliver new web and mobile business apps
  22. 22. © 2011 IBM Corporation Build Your Roadmap to Process Excellence Identify Business Challenge and Value Succeed with an Initial Project Establish a Program BusinessOutcomes Project Scope • Undertake an initial process or decision improvement project based on assessed need • Leverage proven methodologies to implement process and/or decision automation within 90 days. • Extend automation with greater integration across the enterprise • Further optimize decisions with situational context from business events • Provide detailed visibility into running processes with configurable dashboards • Collaborate with colleagues to understand and document existing processes • Use as-is process maps and leverage IBM expertise to identify key improvement opportunities 1 2 3 22
  23. 23. Expedite time to success with BPM on Cloud  Achieves unparalleled visibility into library procurement processes  Cloud-based solution in place in weeks, without in-house technical skills A world-renowned academic institution – Duke University

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