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Community of Practice Webinar: 24 July 2018
Tales from the front: Prosci in practice
Presented by Vicky Emery, General Manager

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Agenda
• Outline of how today’s conversation will work
• Introducing our panel for today:
• Vanessa Nirmal, Organisational Change Manager, Greater Bank
• David Brine, Sustainable Behavioural Change & Engagement, Retail
Banking, CommBank, Inclusion & Diversity Champion
• Discussion: Where did ‘change management’ start in your organization? What worked
and what did not? Lessons learned.
• Top 5 tips
• Close

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Research findings
Top contributors to success
In all ten reports, sponsorship was #1 on the list
1. Active and visible
executive sponsorship
3. Structured change
management approach
2. Dedicated change
management resources
6. Integration and engagement
with project management
4. Employee engagement
and participation
5. Frequent and open
communication
7. Engagement with
middle managers

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Best practice check-in: state of deploying change
management

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So, how are we doing?

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Discussion guide
• Where did ‘change management’ start in your organisation? What was in place at the
time?
• What were the business drivers or need to manage change more effectively?
• Looking back, what were the first 3 things your organisation did that helped set the
scene?
• What helped gain and continue traction?
• What did your organisation do that didn’t help?
• Are there particular tools or techniques that you would recommend?
– What are your ‘winning combos’?
• What is the ‘current state’ now? What does effective change management deliver to
your organisation? Your clients or customers? Your People?
• What’s next?

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Tip 1 - Answer the question of ‘where do I start??’
• Before you do anything, understand WHY you need to start! Understand the true nature
of the opportunity to be captured or the problem to be solved for the business
• Link the business need to the people that will need to adopt the change for the business
to be successful
• 5Ps technique is a great place to start – no matter where you come into the
project/change initiative
• Start with at least one critical conversation about confirming the 5Ps - don’t
underestimate how useful it is as a way of building engagement and gaining
commitment
• It isn’t ‘all at once’

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Tip 2 – Be ready to go beyond the documentation
• The documentation helps but it isn’t what gets results
• Build your skill and craft - that only comes from trying things!
• Go out into the business
• Get messy
• Agree on a common approach and roles

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Tip 3 – Be clear on WHY you are doing what you
are doing
• Stay connected to the business outcomes and adoption needed for the change to be
successful
• What are your ‘success’ factors? How does it help the ‘brand’ of change management in
your organisation?
• Be clear on roles and stay close to the Primary Sponsor
• Use the tools that will help achieve that and don’t over engineer it (even if that scares
you)

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Tips from David
• Pick your battles
• When starting out, look to demonstrate really well on one or two initiatives
• Build up your organisational ‘credibility’ before biting off more than you can chew
• Look at options for skilled resources helping you out until you build internal capability
• Show the benefits
• Benefit realisation is critical to show the value of change efforts
• Conduct a validation process after the project completes – to see if the new ways have
stuck
• Agree and report clear metrics based on execution, adoption, new processes
completed, old ways stopped, or impact on bottom line
• This will help in ‘selling’ the value of change to your stakeholders for the next initiative

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Tips from Vanessa
• Demonstrate the success of change management using measures