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People-Centric Innovation



                                           w




                                                                image via flickr for onon-commercial use



      Our approach to business, marketing and communications.
marketing innovation
business optimization
  research & insight
Entrepreneur

 Journalist

  Leader

 Ice Cream
 Aficionado
Tinkerer

Strategist

Tech Geek

Tired Dad
Marketer

Digital Guru

 CS(mile)O
Designer

   Innovator

Cultural Observer

    Loiterer
communications




                                           Philosophy




products                    technologies
Marketing activities are siloed.
Communications start with people.
Listening and observing.
Making Connections.
Without the context of how
people live their lives, interact
with others and make decisions
relevant to you, can you really
connect?
Everyone picks a path.
With deeper insights into people’s emotions
                                                                                         image via flickr for onon-commercial use




       Exploring emotional, social and behavioral drivers of people. Understanding the
       interactions, interests and motivating factors that inspire to take action.
Bottom-up insights that move ongoing relationships
                                                                                           image via flickr for onon-commercial use




       Create demand by differentiating yourself. Generate loyalty by servicing those who come to
       you. Build relationships by joining the genuine pursuit of others.
Social context, media & lifestyle behaviors
                                                                                            image via flickr for onon-commercial use




       sDigging to understand how different target groups communicate, live, play and interact
        with one another. Media behaviors, interests, social technologies and environments.
INVENTORY
Define your business goals, competitive dynamics and available marketing channels and resources


OBSERVE
Map the customer journey in relation to your category, products/services, brand and specific marketing
channel(s) via innovative research methods


ARCHITECT
We’ll map findings across the customer journey and develop media and message pathways to connect with
your most important stakeholders over time (right place, right time, right message)

                                                                                                            Discovery + Metrics
CONCEPT & CO-CREATE
Ideate (across your enterprise and with your customers) optimal solutions to deliver on the specific needs
identified across specific phases of the journey using facilitation techniques and software


ALIGN AND EVALUATE (ROI Framework)
Define the metrics to track progress based on overall business goals, customer outcomes and specific
communication “jobs” assigned to each tactic deployed across the journey


OPTIMIZE (Agent-Based Simulation)
Measure ROI and simulate what-if scenarios for new/innovative ideas using a virtual marketplace of cost
experiencing the journey
PursuitOverview8.25.09

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PursuitOverview8.25.09

  • 1. People-Centric Innovation w image via flickr for onon-commercial use Our approach to business, marketing and communications.
  • 3. Entrepreneur Journalist Leader Ice Cream Aficionado
  • 6. Designer Innovator Cultural Observer Loiterer
  • 7. communications Philosophy products technologies
  • 11.
  • 13. Without the context of how people live their lives, interact with others and make decisions relevant to you, can you really connect?
  • 14.
  • 16.
  • 17. With deeper insights into people’s emotions image via flickr for onon-commercial use Exploring emotional, social and behavioral drivers of people. Understanding the interactions, interests and motivating factors that inspire to take action.
  • 18. Bottom-up insights that move ongoing relationships image via flickr for onon-commercial use Create demand by differentiating yourself. Generate loyalty by servicing those who come to you. Build relationships by joining the genuine pursuit of others.
  • 19. Social context, media & lifestyle behaviors image via flickr for onon-commercial use sDigging to understand how different target groups communicate, live, play and interact with one another. Media behaviors, interests, social technologies and environments.
  • 20. INVENTORY Define your business goals, competitive dynamics and available marketing channels and resources OBSERVE Map the customer journey in relation to your category, products/services, brand and specific marketing channel(s) via innovative research methods ARCHITECT We’ll map findings across the customer journey and develop media and message pathways to connect with your most important stakeholders over time (right place, right time, right message) Discovery + Metrics CONCEPT & CO-CREATE Ideate (across your enterprise and with your customers) optimal solutions to deliver on the specific needs identified across specific phases of the journey using facilitation techniques and software ALIGN AND EVALUATE (ROI Framework) Define the metrics to track progress based on overall business goals, customer outcomes and specific communication “jobs” assigned to each tactic deployed across the journey OPTIMIZE (Agent-Based Simulation) Measure ROI and simulate what-if scenarios for new/innovative ideas using a virtual marketplace of cost experiencing the journey