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Quality as a strategy
Questions about your Quality

Why shall I use "your quality" concept to my
 already running business?

How "your Quality" will be aligned to "my
 management?




 Quality as a strategy
Management




• Management involves coordinating and
  overseeing the work activities of others so
  that their activities are completed efficiently
  and effectively.
 Quality as a strategy
What is efficient what is effective?




Quality as a strategy
What are Strategies?




• The decisions and actions that determine the
  long-run performance of an organization
 Quality as a strategy
Strategy layers, dig more, win more

                                Vision

                               Mission

                               Strategy

                                 Goal



                               Objective




Quality as a strategy
Fine, where is Quality in all these?

                Meeting or exceeding customer expectations



    “a strategic, integrated management
system, which involves all managers and
                                         TQM
employees and uses quantitative methods to
continuously improve an organization’s
processes to meet and exceed customer
needs, wants, and expectations”

 Quality as a strategy
Types of Competitive Strategies

  Cost Reduction Strategy           Differentiation Strategy
Seeking to attain the lowest      Attempting to create a unique
total overall costs relative to   and distinctive product or
other industry competitors.       service for which customers
                                  will pay a premium.




Quality as a strategy
So how I remain competitive?
• What are the Competitive priorities?
   – Cost
   – Quality
   – Time
   – Flexibility




 Quality as a strategy
Quality as a part of business strategy
     “Competitive Advantage”




  – Differentiates the firm from its competitors.
  – Can create a sustainable competitive advantage.
  – Represents the company’s focus on quality
    management to achieve continuous improvement
    and meet customers’ demand for quality

Quality as a strategy
You can be          by




                        or



Quality as a strategy
You can remain          through




Quality as a strategy
Gives you




Quality as a strategy
Contact Us
•    http://QQMD.org
•    www.facebook.com/QQMDpage
•    www.twitter.com/QQMDpage
•    www.slideshare.net/QQMD




    Quality as a strategy

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Quality and Strategy Summary

  • 1. Quality as a strategy
  • 2. Questions about your Quality Why shall I use "your quality" concept to my already running business? How "your Quality" will be aligned to "my management? Quality as a strategy
  • 3. Management • Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. Quality as a strategy
  • 4. What is efficient what is effective? Quality as a strategy
  • 5. What are Strategies? • The decisions and actions that determine the long-run performance of an organization Quality as a strategy
  • 6. Strategy layers, dig more, win more Vision Mission Strategy Goal Objective Quality as a strategy
  • 7. Fine, where is Quality in all these? Meeting or exceeding customer expectations “a strategic, integrated management system, which involves all managers and TQM employees and uses quantitative methods to continuously improve an organization’s processes to meet and exceed customer needs, wants, and expectations” Quality as a strategy
  • 8. Types of Competitive Strategies Cost Reduction Strategy Differentiation Strategy Seeking to attain the lowest Attempting to create a unique total overall costs relative to and distinctive product or other industry competitors. service for which customers will pay a premium. Quality as a strategy
  • 9. So how I remain competitive? • What are the Competitive priorities? – Cost – Quality – Time – Flexibility Quality as a strategy
  • 10. Quality as a part of business strategy “Competitive Advantage” – Differentiates the firm from its competitors. – Can create a sustainable competitive advantage. – Represents the company’s focus on quality management to achieve continuous improvement and meet customers’ demand for quality Quality as a strategy
  • 11. You can be by or Quality as a strategy
  • 12. You can remain through Quality as a strategy
  • 13. Gives you Quality as a strategy
  • 14. Contact Us • http://QQMD.org • www.facebook.com/QQMDpage • www.twitter.com/QQMDpage • www.slideshare.net/QQMD Quality as a strategy