2. Communication is a process of exchanging
the ideas, Information, Knowledge or
feelings between and among human beings.
It is a two way process. It may be
verbal/nonverbal cues. Communication
considered successful when it brings
4. Verbal Communication
Verbal communication is the process
of communicating with words.
means send message
through spoken words.
Business peoples spend
65% of their time on
means sending message
through written words.
Business peoples spend
35% of their time on
5. It provides immediate feedback.
It is easy to convey and understand.
It can be easily be changed
according to the situation.
It is suitable for large number of
It is well planned.
It has permanent record.
It is useful to convey long and
It is easier to understand as it
allows enough time to read and
think about the message.
6. Nonverbal communication
is the process of communication without words. It
communicates through appearance, posture, facial
expressions, gestures, eye behaviour etc. It is
estimated that 85% of our information comes
through nonverbal communication.
Sender is the starting
point of communication. The sender has an
idea, information/knowledge, he wants to share
it with others. The sender may be a writer or a
Encoding means putting ideas into
a message. In the process of encoding an idea
may take the form of word, facial expression,
To send our
message we select a channel it is also
known as a medium. The choice of
channel depends on our Message,
Distance. Receiver, Resources, Safety
The receiver gets
the massage. He may be a read or listener.
The receiver holds a key place in the
process of communication.
Decoding means taking ideas
out of the massage. When the receiver
decode our massage, he understand it. If
the Message is easy, the receiver
understand it quickly.
our receiver's response. it is
a final link in the
communication chain. After
getting the message, our
receiver responds in some
11. Information Richness & Media Selection
Does the medium allow for two way communication & contain the
ability and speed necessary to provide the require feedback.
Does the medium allow for multiple cues ranging from combined
visual & audio.
Type of Communication:
Does the medium allow for emotional/ personal connections it is
Notes de l'éditeur
The word Communication comes from the latin words “Communicare”, “Communio” , “Communis”. These words means to “Share”, “ to exchange”.
Communication is the lifeblood of an organization.
Here I am give just hints of verbal & nonverbal communication.
Verbal communication is further divided into two kinds.
it is a process which begins in childhood.
Communication is a process of exchanging verbal and nonverbal messages. This process is not simple as it seems. Our ideas cannot be communicated if we ignore any step in that process.
Encoding depends on our ideas, our receiver, and our style.
Channel may be telephone, Computer, letter, memo, report etc.
Then he responds in desired way.
Feedback is key element in the communication process. It enables us to judge the success of our message.