Communication skill or Interpersonal skill presentation

Qaisar Mehar
Qaisar MeharStudent at Punjab University Gujranwala Campus
Name:
Qaisar
Roll No:
Bc-16029
Communication is a process of exchanging
the ideas, Information, Knowledge or
feelings between and among human beings.
It is a two way process. It may be
verbal/nonverbal cues. Communication
considered successful when it brings
desired results.
Communication
Communication skill or Interpersonal skill presentation
Verbal Communication
Verbal communication is the process
of communicating with words.
Oral Communication
means send message
through spoken words.
Business peoples spend
65% of their time on
oral communication.
For Example:
Meetings
Conferences
Interviews
Written Communication
means sending message
through written words.
Business peoples spend
35% of their time on
written communication.
For Example:
Letters
Invitation
Notice
Repots
Oral
Communication
Written
Communication
 It provides immediate feedback.
 It is easy to convey and understand.
 It can be easily be changed
according to the situation.
 It is suitable for large number of
receivers.
 It is well planned.
 It has permanent record.
 It is useful to convey long and
complex message.
 It is easier to understand as it
allows enough time to read and
think about the message.
Oral
Communication
Written
Communication
Nonverbal communication
is the process of communication without words. It
communicates through appearance, posture, facial
expressions, gestures, eye behaviour etc. It is
estimated that 85% of our information comes
through nonverbal communication.
For Example:
Nonverbal Communication
Communication Process
Sender/Source:
Sender is the starting
point of communication. The sender has an
idea, information/knowledge, he wants to share
it with others. The sender may be a writer or a
speaker.
Encoding:
Encoding means putting ideas into
a message. In the process of encoding an idea
may take the form of word, facial expression,
gesture etc.
Medium/Channel:
To send our
message we select a channel it is also
known as a medium. The choice of
channel depends on our Message,
Distance. Receiver, Resources, Safety
etc.
Receiver/Decoder:
The receiver gets
the massage. He may be a read or listener.
The receiver holds a key place in the
process of communication.
Channel
Decoding:
Decoding means taking ideas
out of the massage. When the receiver
decode our massage, he understand it. If
the Message is easy, the receiver
understand it quickly.
Feedback:
Feedback is
our receiver's response. it is
a final link in the
communication chain. After
getting the message, our
receiver responds in some
way.
Information Richness & Media Selection
Feedback:
Does the medium allow for two way communication & contain the
ability and speed necessary to provide the require feedback.
Channel:
Does the medium allow for multiple cues ranging from combined
visual & audio.
Type of Communication:
Does the medium allow for emotional/ personal connections it is
personal/impersonal.
Language Source:
Communication skill or Interpersonal skill presentation
1 sur 12

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Communication skill or Interpersonal skill presentation

  • 2. Communication is a process of exchanging the ideas, Information, Knowledge or feelings between and among human beings. It is a two way process. It may be verbal/nonverbal cues. Communication considered successful when it brings desired results. Communication
  • 4. Verbal Communication Verbal communication is the process of communicating with words. Oral Communication means send message through spoken words. Business peoples spend 65% of their time on oral communication. For Example: Meetings Conferences Interviews Written Communication means sending message through written words. Business peoples spend 35% of their time on written communication. For Example: Letters Invitation Notice Repots Oral Communication Written Communication
  • 5.  It provides immediate feedback.  It is easy to convey and understand.  It can be easily be changed according to the situation.  It is suitable for large number of receivers.  It is well planned.  It has permanent record.  It is useful to convey long and complex message.  It is easier to understand as it allows enough time to read and think about the message. Oral Communication Written Communication
  • 6. Nonverbal communication is the process of communication without words. It communicates through appearance, posture, facial expressions, gestures, eye behaviour etc. It is estimated that 85% of our information comes through nonverbal communication. For Example: Nonverbal Communication
  • 8. Sender/Source: Sender is the starting point of communication. The sender has an idea, information/knowledge, he wants to share it with others. The sender may be a writer or a speaker. Encoding: Encoding means putting ideas into a message. In the process of encoding an idea may take the form of word, facial expression, gesture etc.
  • 9. Medium/Channel: To send our message we select a channel it is also known as a medium. The choice of channel depends on our Message, Distance. Receiver, Resources, Safety etc. Receiver/Decoder: The receiver gets the massage. He may be a read or listener. The receiver holds a key place in the process of communication. Channel
  • 10. Decoding: Decoding means taking ideas out of the massage. When the receiver decode our massage, he understand it. If the Message is easy, the receiver understand it quickly. Feedback: Feedback is our receiver's response. it is a final link in the communication chain. After getting the message, our receiver responds in some way.
  • 11. Information Richness & Media Selection Feedback: Does the medium allow for two way communication & contain the ability and speed necessary to provide the require feedback. Channel: Does the medium allow for multiple cues ranging from combined visual & audio. Type of Communication: Does the medium allow for emotional/ personal connections it is personal/impersonal. Language Source:

Notes de l'éditeur

  1. The word Communication comes from the latin words “Communicare”, “Communio” , “Communis”. These words means to “Share”, “ to exchange”. Communication is the lifeblood of an organization.
  2. Here I am give just hints of verbal & nonverbal communication.
  3. Verbal communication is further divided into two kinds. it is a process which begins in childhood.
  4. Communication is a process of exchanging verbal and nonverbal messages. This process is not simple as it seems. Our ideas cannot be communicated if we ignore any step in that process.
  5. Encoding depends on our ideas, our receiver, and our style.
  6. Channel may be telephone, Computer, letter, memo, report etc.
  7. Then he responds in desired way. Feedback is key element in the communication process. It enables us to judge the success of our message.