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Intacct Cloud
                         Based Accounting
                         System
                         Seth Zarny, Buu-Linh Tran, Jeremy Taro
                         September 6th, 2012



Thrive. Grow. Achieve.
• Introduction & Agenda

• New Options – On Premise vs. Cloud

  – What is the cloud? Attributes and advantages
  – On Premise – Advantages
  – Mixed Cloud with Traditional ERP
  – Key Decision Points
• Introduction to Inacct

  – Flexibility & Visibility
  – Multi-Everything
• Demonstration – Intacct

  – Functions
  – Visibility
  – Flexibility
  – ROI
• Q&A




                               2
HINT: SOMETIMES YOU NEED TO CHANGE YOUR SOFTWARE!




                3
• Who is in the room?




• Your Organization

 – Size – Employees
 – Current Accounting Solutions
 – Challenges


• RAFFA

 – Seth Zarny
 – Glenn Anstead
 – Jeremy Taro
 – Brief Background and Qualifications




       4
WHAT IS THE CLOUD?

NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY (NIST)



•Cloud computing – model for convenient, on-demand network access to
shared pool of configurable computing resources (e.G., Networks, servers,
storage, applications, and services). Rapidly provisioned and released with
minimal management effort.[4]

•Cloud computing provides computation, software, data access, and storage
services – does not require end-user knowledge of physical location and
configuration of the system that delivers services.




                       5
CLOUD – CLAIMED KEY ATTRIBUTES

•Agility – Improved Re-provisioning

•Cost – Claimed To Be Reduced, Costs
Distributed Over Many Users

•Device & Location Independence

•Multi-tenancy – Key Issue For ERP

•Reliability – Multiple Redundant Sites

•Security – Providers Devote More Resources

•Maintenance – Upgrades Installed Centrally




                         6
ON PREMISE ATTRIBUTES

•Control – In Your Environment

•Integration With Organization Applications

•Customization – Under Your Control

•Security – Pluses & Minuses

•Access – Remote Access & Controlled Users

•Local Data – Data Is Accessible

•Known Costs – Traditional Costs

•Reputable Mature Vendors




                         7
MIXED CLOUD & TRADITIONAL VENDORS

•Existing Software – Hosted In The Cloud

•Mature Products – Functionality

•Monthly Fees

•Single Tenancy – Upgrades, Backups,
Customized Attention

•Integrations – Traditional

•Remote Access - Citrix, Remote Desktop

•Known Costs – Traditional Costs

•Reputable Mature Vendors




                          8
KEY DECISION CRITERIA
TO CONSIDER

•Functionality – Do Cloud Solutions Meet Your
Functional Needs?

•Sophistication – What Level Of Customization Do
You Require

•Infrastructure Support – Committed To On-
premise Infrastructure, Cloud, Or Both

•Costs – What Are The Realistic Costs For Your
Organization – On-premise Vs Cloud

•Support – Who Is Supporting Your Users,
Applications, And Infrastructure




                        9
INTRODUCTION TO INTACCT

NEWER CLOUD BASED ERP
SYSTEM
• True Cloud Based
• Local Partners
• Yearly Costs
STRONG FUNCTIONALITY

VERY SATISFIED CLIENT BASE

TARGETED TO FIRMS – IN NO
PARTICULAR ORDER
• Outgrowing Quickbooks
• Interested in the Cloud
                                  • Multi-Company
• Not For Profit
                                  • Multi-Currency
• Project Oriented Firms – prof
  services                        • Multi-Organizational Rollup

• Very Strong Financials          • Cost Effective


                      10
INTACCT’S RELEVANT EXPERIENCE
INTACCT - FINANCIALS & SERVICES –
FOR PROFIT & NOT FOR PROFIT


HELPED HUNDREDS OF                           CASE EXAMPLES
BUSINESSES LIKE YOURS
ACHIEVE A SIGNIFICANT ROI BY:
  •   Increasing real-time visibility
      into your software business to
      deepen leadership insights
  •   Accessible Financials, Multi-
      Organizational, & Services
  •   Automating complex revenue
      recognition and billing
  •   Maximizing renewal revenue
      with proactive and automatic
      renewals management
                                         “Intacct has rich functionality, great
  •   Accelerating financial             reporting and it’s tremendously
      consolidations and close           flexible. Intacct makes us more
      processes                          productive, allowing us to strategically
                                         redeploy some of our staff – ultimately
  •   Streamlining the capture of time   saving the company more than
      and expenses incurred by your      $100,000 annually in added salary.”
      services organization                                                  CEO
                                                              ASP Global Services




                       11
INTRODUCING INTACCT’S CORE PILLARS
         OF SUCCESS

          SINCE WE ARE INTO FINANCIALS, LET’S DO A LITTLE MATH …




          Best in Class                       Superior       YOUR
       (Cloud) Financials                       ROI      SATISFACTION


 Deep Visibility       Flexibility & Control
  “Get the Edge”         "You're in Charge”
 Leadership Insights
  Maximize the           Adapt the Power
Value of Your Data       of Our Software


                                  12
BEST IN CLASS FINANCIALS


   Specifically designed for dynamic,
    small and mid-market organizations.
   Uniquely preferred by the AICPA
   No. 1 integrated financial applications
    for Salesforce.com
   Intacct highlights:
      ―   Unmatched real-time, “deep insight”
          visibility
      ―   Comprehensive financials, from
          core accounting to global
          consolidations
      ―   Out-of-box, tailored reports and
          workflows
      ―   Easy to individualize, extend and
          integrate to match your precise
          needs
      ―   Superior integration with your
          existing business solutions
      ―   Comprehensive ecosystem of
          partners                              “BUILT FOR AND BY FINANCE
      ―   True cloud computing with world-             PROFESSIONALS”
          class operations




                               13
DEEP VISIBILITY
  “GET THE EDGE” LEADERSHIP INSIGHTS


•Unlock Your Business Data For Powerful
Business Insights
•Drive Business Performance Through Rich
Planning, Reporting And Analysis
•Intacct Highlights:
  – “Get at your data real time” – role based dashboards
    deliver business insights tailored for all of your
    internal and external stakeholders
  – “Discover more” – easily combine financial and non-
    financial data into compelling, new insights
    • Integrate financial and operational data for ratios and
      KPI’s
    • Use 13 dimensions to capture the most detail of your
      business
    • Maintain multiple, auditable sets of books
  – “Synthesize Insights” – Leverage your own financial
    graphs, reports and analyses
    • Enable rich planning, reporting, and analysis at the
      global and logical level with ability to drill down to
      transactional detail right from within reports and
      dashboards
    • Manage an unlimited number of budgeting, planning,
      and forecasting scenarios




                                    14
FLEXIBILITY AND CONTROL
  “YOU’RE IN CHARGE”

INTACCT SOLUTIONS ADAPT TO YOUR BUSINESS NOW AND INTO THE
FUTURE
• Easy to get started with best practice charts of accounts, dashboards and reports

• Easy to individualize, extend and integrate to match your precise needs and processes

  – Configure workflows
  – Configurable data fields, transaction definitions, invoices, and report formats
• Easy to adapt and scale your business with Intacct’s “Multi-everything” architecture:

  – Multi-ledger delivers scalability and control for high volume / high transaction businesses
  – From multi-book to multi-national global business management, Intacct keeps pace with your dynamic
    business

   Intacct Multi-EverythingTM                  Intacc
                                                  t
                                                        SAP
                                                         R3
                                                               Microsof
                                                                 tGP
                                                                           Fin.
                                                                          Force
                                                                                  NetSuite   QuickBoo
                                                                                                ks

                         Multi – Tenant

                         Multi – Dimensional

                         Multi – Scenario

                         Multi – Ledger

                         Multi – Currency

                         Multi – Book

                         Multi – Entity

                         Multi - National


                                    15
SUPERIOR ROI
SHIFT COST AND RISK TO INTACCT


SUBSCRIPTION-BASED
PRICING MODEL – PAY ONLY                           Ongoing Cost Comparison
FOR WHAT YOU NEED
                                                On-Premises                      On-Demand
•“We know we need to earn your
business every year”

HIGHER ROI AND FASTER
PAYBACK

•Save time with automated and
streamlined processes

•Higher employee productivity

•Real time visibility                   •   Ongoing IT workload              •   Subscription fee
                                        •   Fixes, Patches                   •   Training
•Anytime, anywhere access
                                        •   Maintenance & upgrades:          •   Configuration
•No IT infrastructure and on-going          • Hardware       • Security
operational costs
                                            • Network        • Database
•No additional upgrades costs           •   Downtime

•Continuous product innovation          •   Performance tuning
                                        •   Rewrite customizations
•Industrial-grade infrastructure with
guaranteed service levels and           •   Rewrite integrations
operational excellence
                                        •   Upgrade dependent applications
                                        •   Disaster recovery

                                16
SUCCESSFUL IMPLEMENTATIONS
   EASILY MIGRATING TO “CLOUD” FINANCIALS


EXPERIENCED PROJECT MANAGERS
AND CONSULTING SERVICES WITH
DEEP INDUSTRY AND FINANCIAL
EXPERTISE

1,000S OF SUCCESSFUL
IMPLEMENTATIONS

ESTABLISHED PROJECT
METHODOLOGY LEVERAGES
INTACCT’S “BEST PRACTICES” FOR
ACCELERATED “FASTTRACK” TIME-
TO-VALUE SOLUTION

TRAINING AND SUPPORT SPEED-UP
USER ADOPTION

WELL-DEFINED TOOLS AND
TEMPLATES SIMPLIFY EFFORT WITH
LITTLE DISRUPTION TO YOU                        Illustrative Implementation Process Excerpt

• Turnkey, standardized “best practice” setup
  and configuration

• Customized, consultative approach matches
  your business processes

• Integration with additional systems and
  business processes




                                  17
INDUSTRIAL-GRADE OPERATIONS
TRUST US WITH YOUR FINANCIAL DATA


IBM FORTUNE 100 CLASS DATA CENTER

SUNGARD HOT BACKUP DATA CENTER

MULTIPLE LAYERS OF SECURITY AND
ENCRYPTION

•Update every security patch on a nightly basis

WORLD-CLASS 24X7X365 OPERATIONS

• 99.992% availability for 2010

• Industry leading SLA

• SAS 70 Type II Audited

• 3rd Party Penetration Testing

• Earthquake protected

• Armed guards

• Biometrics systems




                           18
KEEPING YOU SATISFIED
SAAS = SOFTWARE + SERVICE


OUR DEEP COMMITMENT TO CUSTOMER SATISFACTION IS INGRAINED
IN OUR PRODUCTS, OUR CULTURE, AND THE WAY WE DO BUSINESS

• Our employees’ bonuses are paid on your satisfaction

• 94% of our customers would recommend us to their friends

• Industry leading SLA

                              IMPLEMENTATION
                              • Best practices to ensure success

                              • Web-based training included

                              POST-IMPLEMENTATION SUPPORT
                              • US-based, dedicated Customer Success team with
                                dedicated Services Program Manager

                              • Deep industry and financial expertise

                              • Close collaboration with Sales to ensure complete
                                understanding of requirements

                              • Best practices and post-implementation support



                         19
INTACCT – THE FASTEST GROWING CLOUD
FINANCIAL MANAGEMENT SOLUTION*

 INTACCT HAS THE MOST AND FASTEST
 GROWING MOMENTUM OF ANY FIRM IN THE
 FINANCIAL SOFTWARE INDUSTRY

 • Over 800 net new customers in 2010; 4,000+ in all

  – ~20,000 entities using Intacct
  – Very high retention and minimal churn
 • 80% year over year growth in CQ4, 2010 in total new
   subscriptions

 • AICPA preferred financial management application

 • Customer and industry awards and recognition

 • 12 years production proven experience and continuous
   innovation in the cloud




  • Sources: 2010 Published Net New Customer Growth Data of Cloud
    Financial Management Solution Providers


                             20
OUR CLIENTS ARE ENJOYING
         TREMENDOUS SUCCESS

PUBLIC COMPANIES         TOP 100 CPA FIRMS




                   21
NEXT STEPS


Initial Contact   Discovery            Buy-in & Demos                         Implement            Support

DONE              Today                Next
             1. Introduce            1. Review Details                        1. Validate         1. Post
                Ourselves               of Intacct                               scope and           implementation
             2. Confirm our             Offering                                 document            training and
                Understanding of 2. Consensus                                    project plan        support




                                                         CLOSURE & CONTRACT
                Your Needs             Meetings to                            2. Define final     2. Post
             3. Illustrate Relevant    Review Intacct                            requirements        implementation
                Case Example           With Your Key                                                 ‘health checks’
                                                                              3. Build to
                                       Stakeholders
             4. Introduce Intacct                                                needs            3. 24 x 7 access to
                                    3. Live Demo(s)                                                  Intacct
             5. Agree on Next                                                 4. Test the
                                       of Relevant                                                   customer portal:
                Steps                                                            system
                                       Functionality                                                 User
                                                                              5. Final training      community, best
                                     4. Detail Rqmts.
                                                                                 and rollout         practices,
                                        and Config.
                                        Scoping                               6. “FastTrack”         knowledge base
                                                                                 for General      4. Ongoing
                                     5. Pricing
                                                                                 and Select          product
                                                                                 Vertical            enhancements
                                                                                 Businesses


                             Typical Durations: 2 to 12 Weeks


                                22
APPENDIX




23
QUESTIONS?




         24

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Intacct Cloud Based Accounting System Review

  • 1. Intacct Cloud Based Accounting System Seth Zarny, Buu-Linh Tran, Jeremy Taro September 6th, 2012 Thrive. Grow. Achieve.
  • 2. • Introduction & Agenda • New Options – On Premise vs. Cloud – What is the cloud? Attributes and advantages – On Premise – Advantages – Mixed Cloud with Traditional ERP – Key Decision Points • Introduction to Inacct – Flexibility & Visibility – Multi-Everything • Demonstration – Intacct – Functions – Visibility – Flexibility – ROI • Q&A 2
  • 3. HINT: SOMETIMES YOU NEED TO CHANGE YOUR SOFTWARE! 3
  • 4. • Who is in the room? • Your Organization – Size – Employees – Current Accounting Solutions – Challenges • RAFFA – Seth Zarny – Glenn Anstead – Jeremy Taro – Brief Background and Qualifications 4
  • 5. WHAT IS THE CLOUD? NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY (NIST) •Cloud computing – model for convenient, on-demand network access to shared pool of configurable computing resources (e.G., Networks, servers, storage, applications, and services). Rapidly provisioned and released with minimal management effort.[4] •Cloud computing provides computation, software, data access, and storage services – does not require end-user knowledge of physical location and configuration of the system that delivers services. 5
  • 6. CLOUD – CLAIMED KEY ATTRIBUTES •Agility – Improved Re-provisioning •Cost – Claimed To Be Reduced, Costs Distributed Over Many Users •Device & Location Independence •Multi-tenancy – Key Issue For ERP •Reliability – Multiple Redundant Sites •Security – Providers Devote More Resources •Maintenance – Upgrades Installed Centrally 6
  • 7. ON PREMISE ATTRIBUTES •Control – In Your Environment •Integration With Organization Applications •Customization – Under Your Control •Security – Pluses & Minuses •Access – Remote Access & Controlled Users •Local Data – Data Is Accessible •Known Costs – Traditional Costs •Reputable Mature Vendors 7
  • 8. MIXED CLOUD & TRADITIONAL VENDORS •Existing Software – Hosted In The Cloud •Mature Products – Functionality •Monthly Fees •Single Tenancy – Upgrades, Backups, Customized Attention •Integrations – Traditional •Remote Access - Citrix, Remote Desktop •Known Costs – Traditional Costs •Reputable Mature Vendors 8
  • 9. KEY DECISION CRITERIA TO CONSIDER •Functionality – Do Cloud Solutions Meet Your Functional Needs? •Sophistication – What Level Of Customization Do You Require •Infrastructure Support – Committed To On- premise Infrastructure, Cloud, Or Both •Costs – What Are The Realistic Costs For Your Organization – On-premise Vs Cloud •Support – Who Is Supporting Your Users, Applications, And Infrastructure 9
  • 10. INTRODUCTION TO INTACCT NEWER CLOUD BASED ERP SYSTEM • True Cloud Based • Local Partners • Yearly Costs STRONG FUNCTIONALITY VERY SATISFIED CLIENT BASE TARGETED TO FIRMS – IN NO PARTICULAR ORDER • Outgrowing Quickbooks • Interested in the Cloud • Multi-Company • Not For Profit • Multi-Currency • Project Oriented Firms – prof services • Multi-Organizational Rollup • Very Strong Financials • Cost Effective 10
  • 11. INTACCT’S RELEVANT EXPERIENCE INTACCT - FINANCIALS & SERVICES – FOR PROFIT & NOT FOR PROFIT HELPED HUNDREDS OF CASE EXAMPLES BUSINESSES LIKE YOURS ACHIEVE A SIGNIFICANT ROI BY: • Increasing real-time visibility into your software business to deepen leadership insights • Accessible Financials, Multi- Organizational, & Services • Automating complex revenue recognition and billing • Maximizing renewal revenue with proactive and automatic renewals management “Intacct has rich functionality, great • Accelerating financial reporting and it’s tremendously consolidations and close flexible. Intacct makes us more processes productive, allowing us to strategically redeploy some of our staff – ultimately • Streamlining the capture of time saving the company more than and expenses incurred by your $100,000 annually in added salary.” services organization CEO ASP Global Services 11
  • 12. INTRODUCING INTACCT’S CORE PILLARS OF SUCCESS SINCE WE ARE INTO FINANCIALS, LET’S DO A LITTLE MATH … Best in Class Superior YOUR (Cloud) Financials ROI SATISFACTION Deep Visibility Flexibility & Control “Get the Edge” "You're in Charge” Leadership Insights Maximize the Adapt the Power Value of Your Data of Our Software 12
  • 13. BEST IN CLASS FINANCIALS  Specifically designed for dynamic, small and mid-market organizations.  Uniquely preferred by the AICPA  No. 1 integrated financial applications for Salesforce.com  Intacct highlights: ― Unmatched real-time, “deep insight” visibility ― Comprehensive financials, from core accounting to global consolidations ― Out-of-box, tailored reports and workflows ― Easy to individualize, extend and integrate to match your precise needs ― Superior integration with your existing business solutions ― Comprehensive ecosystem of partners “BUILT FOR AND BY FINANCE ― True cloud computing with world- PROFESSIONALS” class operations 13
  • 14. DEEP VISIBILITY “GET THE EDGE” LEADERSHIP INSIGHTS •Unlock Your Business Data For Powerful Business Insights •Drive Business Performance Through Rich Planning, Reporting And Analysis •Intacct Highlights: – “Get at your data real time” – role based dashboards deliver business insights tailored for all of your internal and external stakeholders – “Discover more” – easily combine financial and non- financial data into compelling, new insights • Integrate financial and operational data for ratios and KPI’s • Use 13 dimensions to capture the most detail of your business • Maintain multiple, auditable sets of books – “Synthesize Insights” – Leverage your own financial graphs, reports and analyses • Enable rich planning, reporting, and analysis at the global and logical level with ability to drill down to transactional detail right from within reports and dashboards • Manage an unlimited number of budgeting, planning, and forecasting scenarios 14
  • 15. FLEXIBILITY AND CONTROL “YOU’RE IN CHARGE” INTACCT SOLUTIONS ADAPT TO YOUR BUSINESS NOW AND INTO THE FUTURE • Easy to get started with best practice charts of accounts, dashboards and reports • Easy to individualize, extend and integrate to match your precise needs and processes – Configure workflows – Configurable data fields, transaction definitions, invoices, and report formats • Easy to adapt and scale your business with Intacct’s “Multi-everything” architecture: – Multi-ledger delivers scalability and control for high volume / high transaction businesses – From multi-book to multi-national global business management, Intacct keeps pace with your dynamic business Intacct Multi-EverythingTM Intacc t SAP R3 Microsof tGP Fin. Force NetSuite QuickBoo ks Multi – Tenant Multi – Dimensional Multi – Scenario Multi – Ledger Multi – Currency Multi – Book Multi – Entity Multi - National 15
  • 16. SUPERIOR ROI SHIFT COST AND RISK TO INTACCT SUBSCRIPTION-BASED PRICING MODEL – PAY ONLY Ongoing Cost Comparison FOR WHAT YOU NEED On-Premises On-Demand •“We know we need to earn your business every year” HIGHER ROI AND FASTER PAYBACK •Save time with automated and streamlined processes •Higher employee productivity •Real time visibility • Ongoing IT workload • Subscription fee • Fixes, Patches • Training •Anytime, anywhere access • Maintenance & upgrades: • Configuration •No IT infrastructure and on-going • Hardware • Security operational costs • Network • Database •No additional upgrades costs • Downtime •Continuous product innovation • Performance tuning • Rewrite customizations •Industrial-grade infrastructure with guaranteed service levels and • Rewrite integrations operational excellence • Upgrade dependent applications • Disaster recovery 16
  • 17. SUCCESSFUL IMPLEMENTATIONS EASILY MIGRATING TO “CLOUD” FINANCIALS EXPERIENCED PROJECT MANAGERS AND CONSULTING SERVICES WITH DEEP INDUSTRY AND FINANCIAL EXPERTISE 1,000S OF SUCCESSFUL IMPLEMENTATIONS ESTABLISHED PROJECT METHODOLOGY LEVERAGES INTACCT’S “BEST PRACTICES” FOR ACCELERATED “FASTTRACK” TIME- TO-VALUE SOLUTION TRAINING AND SUPPORT SPEED-UP USER ADOPTION WELL-DEFINED TOOLS AND TEMPLATES SIMPLIFY EFFORT WITH LITTLE DISRUPTION TO YOU Illustrative Implementation Process Excerpt • Turnkey, standardized “best practice” setup and configuration • Customized, consultative approach matches your business processes • Integration with additional systems and business processes 17
  • 18. INDUSTRIAL-GRADE OPERATIONS TRUST US WITH YOUR FINANCIAL DATA IBM FORTUNE 100 CLASS DATA CENTER SUNGARD HOT BACKUP DATA CENTER MULTIPLE LAYERS OF SECURITY AND ENCRYPTION •Update every security patch on a nightly basis WORLD-CLASS 24X7X365 OPERATIONS • 99.992% availability for 2010 • Industry leading SLA • SAS 70 Type II Audited • 3rd Party Penetration Testing • Earthquake protected • Armed guards • Biometrics systems 18
  • 19. KEEPING YOU SATISFIED SAAS = SOFTWARE + SERVICE OUR DEEP COMMITMENT TO CUSTOMER SATISFACTION IS INGRAINED IN OUR PRODUCTS, OUR CULTURE, AND THE WAY WE DO BUSINESS • Our employees’ bonuses are paid on your satisfaction • 94% of our customers would recommend us to their friends • Industry leading SLA IMPLEMENTATION • Best practices to ensure success • Web-based training included POST-IMPLEMENTATION SUPPORT • US-based, dedicated Customer Success team with dedicated Services Program Manager • Deep industry and financial expertise • Close collaboration with Sales to ensure complete understanding of requirements • Best practices and post-implementation support 19
  • 20. INTACCT – THE FASTEST GROWING CLOUD FINANCIAL MANAGEMENT SOLUTION* INTACCT HAS THE MOST AND FASTEST GROWING MOMENTUM OF ANY FIRM IN THE FINANCIAL SOFTWARE INDUSTRY • Over 800 net new customers in 2010; 4,000+ in all – ~20,000 entities using Intacct – Very high retention and minimal churn • 80% year over year growth in CQ4, 2010 in total new subscriptions • AICPA preferred financial management application • Customer and industry awards and recognition • 12 years production proven experience and continuous innovation in the cloud • Sources: 2010 Published Net New Customer Growth Data of Cloud Financial Management Solution Providers 20
  • 21. OUR CLIENTS ARE ENJOYING TREMENDOUS SUCCESS PUBLIC COMPANIES TOP 100 CPA FIRMS 21
  • 22. NEXT STEPS Initial Contact Discovery Buy-in & Demos Implement Support DONE Today Next 1. Introduce 1. Review Details 1. Validate 1. Post Ourselves of Intacct scope and implementation 2. Confirm our Offering document training and Understanding of 2. Consensus project plan support CLOSURE & CONTRACT Your Needs Meetings to 2. Define final 2. Post 3. Illustrate Relevant Review Intacct requirements implementation Case Example With Your Key ‘health checks’ 3. Build to Stakeholders 4. Introduce Intacct needs 3. 24 x 7 access to 3. Live Demo(s) Intacct 5. Agree on Next 4. Test the of Relevant customer portal: Steps system Functionality User 5. Final training community, best 4. Detail Rqmts. and rollout practices, and Config. Scoping 6. “FastTrack” knowledge base for General 4. Ongoing 5. Pricing and Select product Vertical enhancements Businesses Typical Durations: 2 to 12 Weeks 22