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PRESENTED BY :- 
RAHUL KUMAR 
CUJ/I/2012/MBA/27 
IMBA VTH SEM
• Gionee Communication Equipment Co. Ltd was founded on September 2002 by Liu 
Li Rong. It is a high tech enterprise that focuses on the R&D, production and sales 
of cellular mobile devices. In 2005, Gionee obtained the GSM and CDMA mobile 
phone production license. 
• Since 2011, Gionee moved rapidly to expand its presence into India, Nigeria, 
Vietnam, Taiwan, Myanmar, Thailand, Philippines and so on. Gionee products are 
currently selling in India, Bangladesh, Pakistan, Indonesia, Vietnam, Thailand, 
Philippines, Malaysia, Russia, Middle East and Africa, with exports reaching 1 
million phones per month for overseas markets. 
• ''To make complicated mobile technology User Friendly and Unique to consumers'' 
Gionee believes that products should be as unique as the people who use 
them. We define ourselves as a global provider of mobile and internet technology that is 
user friendly, stylish, and wallet friendly. In short, a brand that makes their life better. 
• Gionee adheres to the motto "integrity, teamwork, innovation"
• To understand the perception of the dealers of Ranchi District with reference to 
mobile handset brands. 
• To study the preference level & buying behaviour of retailers for various mobile 
handset Brands. 
• To obtain/observe the market share of various brands in comparison to GIONEE 
• To evaluate the decision making process of retailers for selecting a particular 
brand. 
• To observe the level of satisfaction among the Retailers towards Brand Gionee. 
• To understand the attributes a consumer looks for while purchasing a Handset.
 RESEARCH METHODOLOGY 
a. SAMPLING METHODOLOGY: 
• Sample Size —60 Retailers of Ranchi District 
• Sample Unit - Handset Retailers of Ranchi District. 
• Sampling Area – Ranchi 
• Sampling Technique - Convience Sampling technique 
b. RESEARCH DESIGN: - Exploratory and Descriptive Research Design. 
c. DATA COLLECTION: - Primary Data and Secondary Data 
 Primary data has been taken in the form of Structured Questionnaire & 
Observation, are the two basic methods used for collecting primary data, 
which suffices the research objectives. 
 Secondary data sources like catalogue of the company, product range 
book of the company & various internet sites such as google, Gionee’s 
official website, research books, and available related materials have been 
used.
 Which companies Handsets are offered in your outlet? 
BRANDS Number of 
retailers 
% of retailers keep 
these brands in their 
shop 
Samsung 57 95 
Nokia 52 86 
Blackberry 16 27 
Micromax 53 89 
Spice 26 45 
 Do you Sell Gionee Handsets in your retail shop? 
Numbe 
r 
Percentag 
e 
Yes 27 46 
No 33 54 
54% 46% 
Yes 
No 
% of retailers
 Total number of handsets sales in a month. 
 What Range of handsets you keep in your retail store? 
Range of 
handsets 
Number 
of 
retailer 
s 
% 
Less than 10,000 8 13 
Less than 20,000 18 30 
Less than 30,000 14 23 
More than 30,000 20 34 
Less than 
10,000 
13% 
Less than 
20,000 
30% 
Less than 
30,000 
23% 
More than 
30,000 
34% 
Handsets sales in a 
month 
% of retailers 
Less than 150 38% 
150-300 26% 
300-450 20% 
More than 450 16% 
38% 
26% 
20% 
16% 
% 
less than 150 150-300 300-450 more than 450
60 
50 
40 
30 
20 
10 
Number of retailers 
 Number of Gionee handsets sales in a month. 
Average sales of GIONEE 
Mobiles in a month 
No . of 
retailers 
% 
Less than 25 12 44 
25-50 4 15 
50-75 4 15 
More than 75 7 26 
Less 
than 25 
44% 
25-50 
15% 
50-75 
15% 
More 
than 75 
26% 
% 
57 
52 
16 
53 
26 27 
0 
Samsung Nokia Blackberry Micromax Spice gionee
 What are the factors you consider for placing the order (on scale between 1-5 where 1 is 
minimum and 5 is maximum) 
a) Margin 4.7 
b) Branding 3.8 
c) After sale service 3 
d) Regular visit of distributor 4.5 
e) Scheme 4 
Ranking on the scale of 1-5 
4.7 
3.8 
3 
4.5 
4 
MARGIN BRANDINAGFTER SRAELEG USLEARRV IVCIESIT OF DISTRIBSUCTHOERME 
 What is the primary motivating factor of consumers? 
Brand 4 
Schemes 3 
Price 4.5 
Features 4.5 
After sales 
3.5 
service 
4 
3 
4.5 4.5 
3.5 
Brand Schemes Price Features After sales 
service 
ranking on scale of 1-5
 Are you attracted towards promotional schemes that Gionee is offering? 
NUMBER % 
YES 25 93 
No 2 7 
Yes 
91% 
No 
9% 
 Are you satisfied with the product of Gionee? 
NUMBER % 
Yes 27 100 
No 00 0 
No. of retailers satisfied with the 
product 
27 
0 
Yes No
 What is the reason for not selling the Gionee handsets? 
Reason Number of 
retailers 
% 
Distributor not 
visited 
10 31 
Payment 
policy/mode 
4 12 
Less margin 8 24 
Less in demand 5 15 
Other 6 18 
Distributo 
r not 
visited 
31% 
Payment 
policy/ 
mode 
12% 
Other 
18% 
Less 
margin 
24% 
Less in 
demand 
15% 
 Would you like to keep GIONEE Handsets in your Retail shop in future? 
Ye 
s 
26 79 % 
No 7 21 % 
Yes 
79% 
No 
21%
• Most of the retailers reported that the distributors did not visit the outlets 
regularly. There are regular instances of stock being received very late after the 
order. 
• Gionee can improve or lengthen its product line in the range of Rs 5000 to 
Rs10,000 because this is the segment which company lags behind. 
• Gionee phone is performing good in the smart phone category which is preferred 
due to its quality and innovation. But its presence in the feature phone category 
is minimal. The company can venture into the feature phone category with more 
products specially designed for the rural consumers. 
• Also, the most remarkable implication for mobile phone manufactures, sellers 
and other value chain members is that advertising of the new mobile phone 
brands should go beyond highlighting its properties to assured the quality and 
the user-friendliness of the mobile phone. 
• Since Gionee has a low market share so it is recommended to the company to 
deeply penetrate its product in the market of Ranchi and nearby districts of 
Jharkhand state.
 LIMITATIONS OF THE STUDY:- 
• This study has been undergone with a Sample size of 60 Retailers of Ranchi 
District only. Hence, the interpretations cannot be extended for the whole. 
• The scope of the project is limited to the city of Ranchi. So, we cannot say that 
the same response will exist throughout India. 
• It also have been observed that the handset business is a very dynamic industry. 
Any major move by the new company or the existing Companies can change the 
course of business. Hence, this study is limited to the time frame for which this 
has been conducted. 
• This study need to be interpreted carefully. They can provide clues to the 
company’s performance. But on their own, they cannot show whether 
performance is good or bad. It requires some quantitative information for an 
informed analysis to be made.
Analysis of retailers buying behaviour for mobile phones in ranchi district

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Analysis of retailers buying behaviour for mobile phones in ranchi district

  • 1. PRESENTED BY :- RAHUL KUMAR CUJ/I/2012/MBA/27 IMBA VTH SEM
  • 2. • Gionee Communication Equipment Co. Ltd was founded on September 2002 by Liu Li Rong. It is a high tech enterprise that focuses on the R&D, production and sales of cellular mobile devices. In 2005, Gionee obtained the GSM and CDMA mobile phone production license. • Since 2011, Gionee moved rapidly to expand its presence into India, Nigeria, Vietnam, Taiwan, Myanmar, Thailand, Philippines and so on. Gionee products are currently selling in India, Bangladesh, Pakistan, Indonesia, Vietnam, Thailand, Philippines, Malaysia, Russia, Middle East and Africa, with exports reaching 1 million phones per month for overseas markets. • ''To make complicated mobile technology User Friendly and Unique to consumers'' Gionee believes that products should be as unique as the people who use them. We define ourselves as a global provider of mobile and internet technology that is user friendly, stylish, and wallet friendly. In short, a brand that makes their life better. • Gionee adheres to the motto "integrity, teamwork, innovation"
  • 3. • To understand the perception of the dealers of Ranchi District with reference to mobile handset brands. • To study the preference level & buying behaviour of retailers for various mobile handset Brands. • To obtain/observe the market share of various brands in comparison to GIONEE • To evaluate the decision making process of retailers for selecting a particular brand. • To observe the level of satisfaction among the Retailers towards Brand Gionee. • To understand the attributes a consumer looks for while purchasing a Handset.
  • 4.  RESEARCH METHODOLOGY a. SAMPLING METHODOLOGY: • Sample Size —60 Retailers of Ranchi District • Sample Unit - Handset Retailers of Ranchi District. • Sampling Area – Ranchi • Sampling Technique - Convience Sampling technique b. RESEARCH DESIGN: - Exploratory and Descriptive Research Design. c. DATA COLLECTION: - Primary Data and Secondary Data  Primary data has been taken in the form of Structured Questionnaire & Observation, are the two basic methods used for collecting primary data, which suffices the research objectives.  Secondary data sources like catalogue of the company, product range book of the company & various internet sites such as google, Gionee’s official website, research books, and available related materials have been used.
  • 5.  Which companies Handsets are offered in your outlet? BRANDS Number of retailers % of retailers keep these brands in their shop Samsung 57 95 Nokia 52 86 Blackberry 16 27 Micromax 53 89 Spice 26 45  Do you Sell Gionee Handsets in your retail shop? Numbe r Percentag e Yes 27 46 No 33 54 54% 46% Yes No % of retailers
  • 6.  Total number of handsets sales in a month.  What Range of handsets you keep in your retail store? Range of handsets Number of retailer s % Less than 10,000 8 13 Less than 20,000 18 30 Less than 30,000 14 23 More than 30,000 20 34 Less than 10,000 13% Less than 20,000 30% Less than 30,000 23% More than 30,000 34% Handsets sales in a month % of retailers Less than 150 38% 150-300 26% 300-450 20% More than 450 16% 38% 26% 20% 16% % less than 150 150-300 300-450 more than 450
  • 7. 60 50 40 30 20 10 Number of retailers  Number of Gionee handsets sales in a month. Average sales of GIONEE Mobiles in a month No . of retailers % Less than 25 12 44 25-50 4 15 50-75 4 15 More than 75 7 26 Less than 25 44% 25-50 15% 50-75 15% More than 75 26% % 57 52 16 53 26 27 0 Samsung Nokia Blackberry Micromax Spice gionee
  • 8.  What are the factors you consider for placing the order (on scale between 1-5 where 1 is minimum and 5 is maximum) a) Margin 4.7 b) Branding 3.8 c) After sale service 3 d) Regular visit of distributor 4.5 e) Scheme 4 Ranking on the scale of 1-5 4.7 3.8 3 4.5 4 MARGIN BRANDINAGFTER SRAELEG USLEARRV IVCIESIT OF DISTRIBSUCTHOERME  What is the primary motivating factor of consumers? Brand 4 Schemes 3 Price 4.5 Features 4.5 After sales 3.5 service 4 3 4.5 4.5 3.5 Brand Schemes Price Features After sales service ranking on scale of 1-5
  • 9.  Are you attracted towards promotional schemes that Gionee is offering? NUMBER % YES 25 93 No 2 7 Yes 91% No 9%  Are you satisfied with the product of Gionee? NUMBER % Yes 27 100 No 00 0 No. of retailers satisfied with the product 27 0 Yes No
  • 10.  What is the reason for not selling the Gionee handsets? Reason Number of retailers % Distributor not visited 10 31 Payment policy/mode 4 12 Less margin 8 24 Less in demand 5 15 Other 6 18 Distributo r not visited 31% Payment policy/ mode 12% Other 18% Less margin 24% Less in demand 15%  Would you like to keep GIONEE Handsets in your Retail shop in future? Ye s 26 79 % No 7 21 % Yes 79% No 21%
  • 11. • Most of the retailers reported that the distributors did not visit the outlets regularly. There are regular instances of stock being received very late after the order. • Gionee can improve or lengthen its product line in the range of Rs 5000 to Rs10,000 because this is the segment which company lags behind. • Gionee phone is performing good in the smart phone category which is preferred due to its quality and innovation. But its presence in the feature phone category is minimal. The company can venture into the feature phone category with more products specially designed for the rural consumers. • Also, the most remarkable implication for mobile phone manufactures, sellers and other value chain members is that advertising of the new mobile phone brands should go beyond highlighting its properties to assured the quality and the user-friendliness of the mobile phone. • Since Gionee has a low market share so it is recommended to the company to deeply penetrate its product in the market of Ranchi and nearby districts of Jharkhand state.
  • 12.  LIMITATIONS OF THE STUDY:- • This study has been undergone with a Sample size of 60 Retailers of Ranchi District only. Hence, the interpretations cannot be extended for the whole. • The scope of the project is limited to the city of Ranchi. So, we cannot say that the same response will exist throughout India. • It also have been observed that the handset business is a very dynamic industry. Any major move by the new company or the existing Companies can change the course of business. Hence, this study is limited to the time frame for which this has been conducted. • This study need to be interpreted carefully. They can provide clues to the company’s performance. But on their own, they cannot show whether performance is good or bad. It requires some quantitative information for an informed analysis to be made.