1. INT. MANAGER’S OFFICE– DAY
Hi, you wanted to see me?
Yes, is this still a good time?
Yeah, now is fine.
I’d like to discuss some feedback
about your sales numbers. Would you
be open to that?
Yeah, um. Feedback would be good.
Let’s focus on the number of
successful sales closed over the last
I saw the quarterly report just came
You closed fifty one percent of your
sales calls this quarter, is that
That sounds about right.
And you closed seventy two percent of
your sales the quarter before. Is
(quiet, almost to himself)
Yeah… that’s been weighing on me.
I’ve noticed you’ve struggled with
remembering details lately. Do you
(dejected but accepting)
I can see that. I’ve just felt like
I’m in a fog recently.
If your closure rate remains around
fifty percent, our team likely won't
hit our sales goals this quarter.
I don't want to see that happen. I
hate feeling like I'm letting people
down. Things have just been...hard
It sounds like things have been
difficult. Can you help me to
understand what's going on for you?
...It's my dad.
Lung cancer. You always think it can't
happen to your family.
I’m sorry you’re going through that. That
would be a lot for anyone to handle.
(gradually revealing more emotion)
We get by, but it's a lot.
3. Meds, appointments, bills, fighting with
his insurance, *more* meds... it takes it
out of you.
I just have to keep moving. If I stop, I
think about it. And if I think about it...
Between work and the stress of caring for
your dad, it sounds like you're exhausted.
(grateful you get it)
Exactly. I'm so tired all the time now.
It's like everything I'm doing is in slow
motion. I try to speed up, and I just...
It sounds like that exhaustion is causing
the drop in your sales.
I guess I hadn't made that connection. It
just felt like another thing in my life
that was going wrong.
How can I support you through this? What
changes would help you?
Well... my dad's appointments are on
Tuesdays. Would it be possible to work from
home or adjust my office hours? Just on
That's a great idea. If it's alright with
you, I'll set up a meeting between us and
HR tomorrow to discuss specifics.
That would be great. Thank you so much, I
think that will really help.
What else can I do to support you?
Maybe we could meet again in a few weeks?
I know it won't happen right away, but I
really want to get back on track. I think
having a check in to see how this change
affects things might be helpful.
That's a great idea. I'll set something up
in about three weeks to see how things are
That sounds great.
Thank you. This has all been really
helpful. I feel like we're headed in the