1. Rachel Brooke Simmons
rbs5hd@mail.missouri.edu
18767 Highway FF, Higginsville, Missouri 64037
660.238.9423
Education
University of Missouri Expected Graduation: May 2017
 Bachelor of Health Science in Health Sciences
 Minor in Human Development & Family Science
 Multicultural Certificate
 GPA: 3.671
 Dean’s List 3 out of 3 semesters
Work Experience
Dunn Brothers Coffee, Barista, Columbia, Missouri March 2015- April 2016
 Positively greeted customers upon entering the shop and assist with questions and built relationships
with regular customers by anticipating their arrival and preparing their drinks ahead of time
 Trained new employees one on one, instructing them how to make hot and cold drinks, fresh baked
pastries, and close out drawers
 Charged with opening and closing store responsibilities including, locking and securing all doors,
reconciling the money drawers and preparing the food station
 Efficiently managed the drive thru window and in house drink and pastry orders and collaborated with
coworkers during especially demanding times to complete all orders quickly and correctly
Shafer’s Crazy Cone, Waitress, Higginsville, Missouri April 2013-August 2014
 Provided customers with a respectful and enjoyable experience while creating a pleasant atmosphere for
all guests
 Proficient in training new employees in areas of service, such as recording customer’s food and drink
orders, delivering food to the customers and settling meal payments
 Managed as many as eight tables at one time during peak times, assisting team members with food
delivery, refilling drinks, receiving dessert orders and clearing dirty tables
 Developed conflict resolution skills while assisting with dissatisfied customers and directing major
concerns to the manager
Volunteer Experience
Harry S. Truman Memorial Veteran’s Hospital May 2016- Present
 Responsible for transporting patients from one department of the hospital to another while maintaining
friendly conversation