Community Manager 2.0 – Who’s Running this Place? The social web has helped create and define the role of community as an important part of connecting with customers and building business. Learn more about the evolving role of the Community Manager and what’s next to help build more active communities.

1. Community Manager 2.0 Who’s Running This Place? #social2011

2. “Customer service people are the original, the best Community Managers” Community Manager 2.0 - Who’s Running This Place? DJ Waldow, Director of Community, Blue Sky Factory @djwaldow Rachel Happe, Principal/Founder, The Community Roundtable @rhappe Jennifer Hughes, Social Listening Manager, Ant’s Eye View @jenn_hughes Pierre Abraham, Social Media Producer, Beachbody@wonderfulnews #social2011

4. Skills required – why is listening so important?

5. Goals – retention, acquisition, awareness or all? #social2011