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Engage
Radisys Corporation - CONFIDENTIAL
July 2021
2
Radisys Corporation - CONFIDENTIAL
Webinar Agenda
The New Radisys
Evolved Media Server and Engage Portfolio
Layers of Business Value
New Value-Added Services - Demos
Next Steps
AI-based Video Assistant, AI-based Noise Reduction, Digital Assistant for Conference Calls
Al Balasco
Head of Media, Core and
Applications
Shankar Krishnamurthy
Sr. Director of Business
Development
3
Radisys Corporation - CONFIDENTIAL
Radisys Leadership
India’s Largest
Private Sector Company
Market Cap of
USD 200 billion
Most Widely Adopted
Touching over 1.7B Subscribers ~
150 Operators
Selected partner by the
world’s best-known OEM Telecom
vendors
World’s #1 Media Server
with 70+% market share,
19 years in media processing business,
and 8M+ ports deployed
Dominant VoLTE Leadership
Powering Global VoLTE deployments
Now Part of
4
Radisys Corporation–CONFIDENTIAL
Evolved Media Server Platform:
for Mobile/Digital Engagement Solutions
One Platform Supporting
Multiple Media Intensive
Applications
VoLTE, VoWi-Fi, Web-based applications,
Multi-media messaging, IVR / DTMF, Video
conferencing, Collaboration
Enhanced Quality &
Application Performance
Advanced Conversational
Media Analytics Enables
New Applications
Scalable Cloud-based
5G-Ready Media
Processing at the Core
& Edge
Media grooming, Multi-vendor multi-technology
interworking, maximize media processing
performance
Speech recognition, Speech analytics,
Computer Vision
NFV/ SDN, Disaggregation, Multi-Access
Edge Computing, Hardware Acceleration
Real Time
Voice and Video
Media Processing Functions
Play Audio
Files
Record Audio
Files
DTMF
Detection /
Generation
Mix Audio
Play / Record
Audio / Video
Switch Video Mix Video
Send/
Receive Fax
Engage Media Server
Application Abstraction
Media Abstraction
Speech
Recognition
Speech to
Text
Speech
Analytics
Video
Analytics
Application Server
Open APIs
Application Server
Open APIs
3rd Party Media Platform 3rd Party Media Platform
Audio / Video
Codecs
Audio / Video
Transcoding
Voice Quality
Enhancements
Media Processing is at the heart of transformational applications
in the digital world
5
Radisys Corporation - CONFIDENTIAL
Digital Interaction Era at the Next Pivot Point
Intelligent
AI-based Connected
Experience Era
AR/ VR, Comm. Enabled IoT,
Smart Surveillance
Cloud & Contextual
Communication
“aaS” APIs and SDKs
Mobile, OTT and
Social Messaging
Free Communications
Unified
Communication &
Collaboration
Multi-Media
Communications
3-in-1
Video/Voice/Chat
Digital Assistance
and Automation
Speech Recognition,
Chat Bots
powered by
Radisys is Enabling New Digital Experiences
Experiences Becoming Intelligent, Contextual and Personalized
powered by
6
Radisys Corporation - CONFIDENTIAL
Engage Digital Platform
Digital Devices
Drones /
Vehicles
Cameras
Kiosks
Smart Phone/
Tablet
Sensors
Wearables
Digital Experiences
Programmable
Voice & Video
Programmable
Messaging
Programmable
Media Analytics
Simple APIs, Plug & Play SDKs, and
Programmable Applications
Augmented
Reality
Speech Rec &
Analytics
IoT Triggered
Real Time
Communication
Computer
Vision Face /
Object Video
Recognition
Programmable Communication & Digital Engagement Platform
Based on carrier-proven underlying technologies deployed by 200+ mobile operators globally
Enabling CSPs to offer innovative services that combine the best of
cloud communications, media analytics, and mobile network assets
engagedigital.ai
Communication
& Collaboration
7
Radisys Corporation – CONFIDENTIAL
Accelerate Voice-Enabled Digital Customer Experience
Engage Speak2Bot
Voice & Video Enable Your Text
Chatbot
Engage In-Call Assistant
In-Call Speech-Enabled Digital
Assistant and Speech Analytics
Engage Intelligent IVR
Programmable Speech-Enabled IVR
Engage Video Assistant
Programmable Conversational AI Bot
(Voice, Video, Text)
Conversational
Intelligence
with a Suite of Ready to Use Programmable Solutions
Enables Businesses to
Accelerate Their Voice-
Enabled Digital Customer
Engagement Evolution
Sales – Marketing – Customer Care
for
8
User prompted
or bot detected
triggers
Lower
Support Cost
and Improve
Agent
Productivity
Increase
Customer
Stickiness and
Enterprise
Penetration
Accelerate
GTM. No
Heavy Upfront
Investment
Elevate Your
Brand with
Enhanced
Video-based
Customer
Engagement
Extensive Monetization Opportunities
Video Kiosks, Video Call Centers, Video FAQ, Video Brand Ambassadors, Video
Virtual Agent - integrated with Call Center network
App-less Voice & Video Calling
Experience
Conversational AI-based
Video, Voice, and Text Responses
Simple Bot Authoring Tool
Simply Dial a Regular
Customer Support Phone
Number and Interact with
an Expert
Radisys Corporation - CONFIDENTIAL
Engage Video Assistant
Switch to Voice or Text mode
based on device capability
Seamless Transfer
to a
Live Agent
World’s 1st AI-
based 3-in-1 Call
Bot
Integrates with external systems to
enable self-service transactions
Transfer call (Handover)
to agents with
conversation history
Just Like a Live Call
Programmable Conversational AI (NLU-based) Video, Voice, and Text Bot
9
Radisys Corporation - CONFIDENTIAL
Engage Video Assistant
Conversational AI-based Video Bot for Customer Engagement
 Video responses by human or
avatar
 Video bot integrated with
website
 Transfer to the live agent by
the video bot
 Video Ring Back Tone during
Live Transfer
10
Radisys Corporation - CONFIDENTIAL
Insurance Bot with Engage Video Assistant
11
Radisys Corporation - CONFIDENTIAL
Programmable In-Call Assistant
Record and Transcribe
the Call
In-Call Handsfree
Operations
Speech-enabled search Speech-enabled
commerce
“Hold, mute, transfer, add user” “Meeting Notes”
“Find a time on my
calendar on Wednesday” “Book me a ticket”
Add wake word driven personal digital
assistant to real-time calls
“Hey Sophie….”
In-Call Biometric
Authentication
Real-time Background
Noise Reduction
Keyword & Sentiment
triggered alerts and
promotions
In-Call Real Time
Language Translation
Add AI-based in-call actions
Engage In-Call Assistant
D
Telephony
Website
Mobile App
Voice Enabled
Video Enabled
12
Radisys Corporation - CONFIDENTIAL
In-Call Assistant
In-Call Assistant for Conference Calls
 Automated Voice & Face Biometric
Authentication
 Speech-Enabled Virtual Assistant
 AI-based Noise Reduction
13
Radisys Corporation - CONFIDENTIAL
In-Call Assistant
14
Radisys Corporation - CONFIDENTIAL
Next Steps
Deliver AI-Based Voice & Video Services
Enable Digital Customer Experience
Increase Service Reach & Loyalty
Drive Revenue from High Value Services
Request a Custom
Demonstration and Trial
engagesales@radisys.com
Watch how
health care
centers can
answer frequently
asked questions
on COVID
vaccines
Watch how
health care
centers can
screen COVID
patients with a
video bot
Download
In-Call Assistant
Solution Brief
Download
Noise Reduction
Solution Brief
Download
Virtual Assistant
Solution Brief
Thank You
15
Radisys Corporation - CONFIDENTIAL
Request a Custom
Demonstration and Trial
engagesales@radisys.com

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Radisys Engage Webinar Deck

  • 1. Engage Radisys Corporation - CONFIDENTIAL July 2021
  • 2. 2 Radisys Corporation - CONFIDENTIAL Webinar Agenda The New Radisys Evolved Media Server and Engage Portfolio Layers of Business Value New Value-Added Services - Demos Next Steps AI-based Video Assistant, AI-based Noise Reduction, Digital Assistant for Conference Calls Al Balasco Head of Media, Core and Applications Shankar Krishnamurthy Sr. Director of Business Development
  • 3. 3 Radisys Corporation - CONFIDENTIAL Radisys Leadership India’s Largest Private Sector Company Market Cap of USD 200 billion Most Widely Adopted Touching over 1.7B Subscribers ~ 150 Operators Selected partner by the world’s best-known OEM Telecom vendors World’s #1 Media Server with 70+% market share, 19 years in media processing business, and 8M+ ports deployed Dominant VoLTE Leadership Powering Global VoLTE deployments Now Part of
  • 4. 4 Radisys Corporation–CONFIDENTIAL Evolved Media Server Platform: for Mobile/Digital Engagement Solutions One Platform Supporting Multiple Media Intensive Applications VoLTE, VoWi-Fi, Web-based applications, Multi-media messaging, IVR / DTMF, Video conferencing, Collaboration Enhanced Quality & Application Performance Advanced Conversational Media Analytics Enables New Applications Scalable Cloud-based 5G-Ready Media Processing at the Core & Edge Media grooming, Multi-vendor multi-technology interworking, maximize media processing performance Speech recognition, Speech analytics, Computer Vision NFV/ SDN, Disaggregation, Multi-Access Edge Computing, Hardware Acceleration Real Time Voice and Video Media Processing Functions Play Audio Files Record Audio Files DTMF Detection / Generation Mix Audio Play / Record Audio / Video Switch Video Mix Video Send/ Receive Fax Engage Media Server Application Abstraction Media Abstraction Speech Recognition Speech to Text Speech Analytics Video Analytics Application Server Open APIs Application Server Open APIs 3rd Party Media Platform 3rd Party Media Platform Audio / Video Codecs Audio / Video Transcoding Voice Quality Enhancements Media Processing is at the heart of transformational applications in the digital world
  • 5. 5 Radisys Corporation - CONFIDENTIAL Digital Interaction Era at the Next Pivot Point Intelligent AI-based Connected Experience Era AR/ VR, Comm. Enabled IoT, Smart Surveillance Cloud & Contextual Communication “aaS” APIs and SDKs Mobile, OTT and Social Messaging Free Communications Unified Communication & Collaboration Multi-Media Communications 3-in-1 Video/Voice/Chat Digital Assistance and Automation Speech Recognition, Chat Bots powered by Radisys is Enabling New Digital Experiences Experiences Becoming Intelligent, Contextual and Personalized powered by
  • 6. 6 Radisys Corporation - CONFIDENTIAL Engage Digital Platform Digital Devices Drones / Vehicles Cameras Kiosks Smart Phone/ Tablet Sensors Wearables Digital Experiences Programmable Voice & Video Programmable Messaging Programmable Media Analytics Simple APIs, Plug & Play SDKs, and Programmable Applications Augmented Reality Speech Rec & Analytics IoT Triggered Real Time Communication Computer Vision Face / Object Video Recognition Programmable Communication & Digital Engagement Platform Based on carrier-proven underlying technologies deployed by 200+ mobile operators globally Enabling CSPs to offer innovative services that combine the best of cloud communications, media analytics, and mobile network assets engagedigital.ai Communication & Collaboration
  • 7. 7 Radisys Corporation – CONFIDENTIAL Accelerate Voice-Enabled Digital Customer Experience Engage Speak2Bot Voice & Video Enable Your Text Chatbot Engage In-Call Assistant In-Call Speech-Enabled Digital Assistant and Speech Analytics Engage Intelligent IVR Programmable Speech-Enabled IVR Engage Video Assistant Programmable Conversational AI Bot (Voice, Video, Text) Conversational Intelligence with a Suite of Ready to Use Programmable Solutions Enables Businesses to Accelerate Their Voice- Enabled Digital Customer Engagement Evolution Sales – Marketing – Customer Care for
  • 8. 8 User prompted or bot detected triggers Lower Support Cost and Improve Agent Productivity Increase Customer Stickiness and Enterprise Penetration Accelerate GTM. No Heavy Upfront Investment Elevate Your Brand with Enhanced Video-based Customer Engagement Extensive Monetization Opportunities Video Kiosks, Video Call Centers, Video FAQ, Video Brand Ambassadors, Video Virtual Agent - integrated with Call Center network App-less Voice & Video Calling Experience Conversational AI-based Video, Voice, and Text Responses Simple Bot Authoring Tool Simply Dial a Regular Customer Support Phone Number and Interact with an Expert Radisys Corporation - CONFIDENTIAL Engage Video Assistant Switch to Voice or Text mode based on device capability Seamless Transfer to a Live Agent World’s 1st AI- based 3-in-1 Call Bot Integrates with external systems to enable self-service transactions Transfer call (Handover) to agents with conversation history Just Like a Live Call Programmable Conversational AI (NLU-based) Video, Voice, and Text Bot
  • 9. 9 Radisys Corporation - CONFIDENTIAL Engage Video Assistant Conversational AI-based Video Bot for Customer Engagement  Video responses by human or avatar  Video bot integrated with website  Transfer to the live agent by the video bot  Video Ring Back Tone during Live Transfer
  • 10. 10 Radisys Corporation - CONFIDENTIAL Insurance Bot with Engage Video Assistant
  • 11. 11 Radisys Corporation - CONFIDENTIAL Programmable In-Call Assistant Record and Transcribe the Call In-Call Handsfree Operations Speech-enabled search Speech-enabled commerce “Hold, mute, transfer, add user” “Meeting Notes” “Find a time on my calendar on Wednesday” “Book me a ticket” Add wake word driven personal digital assistant to real-time calls “Hey Sophie….” In-Call Biometric Authentication Real-time Background Noise Reduction Keyword & Sentiment triggered alerts and promotions In-Call Real Time Language Translation Add AI-based in-call actions Engage In-Call Assistant D Telephony Website Mobile App Voice Enabled Video Enabled
  • 12. 12 Radisys Corporation - CONFIDENTIAL In-Call Assistant In-Call Assistant for Conference Calls  Automated Voice & Face Biometric Authentication  Speech-Enabled Virtual Assistant  AI-based Noise Reduction
  • 13. 13 Radisys Corporation - CONFIDENTIAL In-Call Assistant
  • 14. 14 Radisys Corporation - CONFIDENTIAL Next Steps Deliver AI-Based Voice & Video Services Enable Digital Customer Experience Increase Service Reach & Loyalty Drive Revenue from High Value Services Request a Custom Demonstration and Trial engagesales@radisys.com Watch how health care centers can answer frequently asked questions on COVID vaccines Watch how health care centers can screen COVID patients with a video bot Download In-Call Assistant Solution Brief Download Noise Reduction Solution Brief Download Virtual Assistant Solution Brief
  • 15. Thank You 15 Radisys Corporation - CONFIDENTIAL Request a Custom Demonstration and Trial engagesales@radisys.com