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Ragoth CV

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Ragoth CV

  1. 1. Ragothaman Narasimhan No: 2,4th Street Sankar nagar, Pammal Chennai-600075 ragothaman1027@gmail.com 8939621027 OBJECTIVE: Seeking a position as a dedicated member of your reputed organization where I can utilize my management skills, quality assurance, program development and training experience, interpersonal and closing skills to meet and exceed yearly goals Professional Experience: - In brief BA Continuum Solutions: Chennai: Team developer-- September 2010 – Till Date WORK EXPERIENCE Team – Service Delivery/Operations: LockBox & I Claims (Fraud division) and GWIM – Retirement Services: September 2010 – Till Date JOB PROFILE GWIM • Reconciliation of 401(k) account • Underwriting of hardships • Reviewing the application and supporting documents of the customers • Disbursements of funds on approval of hardship and sending reject letters on denial of the same. • Training and mentoring the new associates and assisting them with the process to meet and exceed yearly targets on productivity and quality. I-CLAIMS: • Processing fraudulent accounts pertaining to customer • Worked in maintenance of customer credit card accounts. • Identifying the possible way of recovering money to bank through chargeback. • Worked with representment team to review the REPRE document received and to raise 2nd chargeback. • Developed clarification tracker for the newly trained associates in REPRE team India
  2. 2. LOCKBOX: • Ensure & motivate team to facilitate achievement of SLA as a Quality Audit • Call with the client regarding the previous day’s performance and volume for the day. • Maintained a daily performance report for the performance appraisal of the associates. • Reviewed payee keying process for migration and involved in Quality Audit for the process Notable Contributions & Achievements: • Received appreciation and Gold award for outstanding performance in productivity and for quality for two consecutive years. • Received appreciation and silver award from clients for Maintaining daily performance reports and quality audit tracker for the entire process. • Received appreciation from LOB for the clarification tracker created for REPRE team • Process improvement idea on mitigating account duplicacy has been approved at process level. • Received bronze award for the PI and clarification tracker development • Received bronze award for being consistent in top 3 through out the year in the process • Received five bronze awards for outstanding performance during high volumes • Leading the new joinees and maximizing interpersonal and closing skills. • Executed a Mini project on Automation on the Quality report and Process Knowledge Test(PKT), o Reduction in Non Value Added(NVA) steps o Standardization of the process Quality Assurance(QA) tracker (External and Internal). EDUCATIONAL QUALIFICATIONS: SNO COURSE INSTITUTION MARKS (IN %) YEAR OF PASSING 1 Bsc – COMPUTER SCIENCE Gurunanak college 59 2010 2 HSC Sri Sankara Vidyalaya 68 2007 3 SSLC Sri Sankara Vidyalaya 65 2005
  3. 3. RELEVANT SKILLS: • . Operating system : Windows 98,2000,XP • Languages : C, C++ • Database : SQL server 2005 • Application software : Microsoft Office • Testing Tools : QTP, SQL testing and Load Runner EXTRA CURRICULARS: • Pursued GNIIT in NIIT and secured 75% of marks. • Certified as Software tester (Automated/Manual) from Software testing center. Testing Scope: QTP, Load Runner and SQL testing. • Certified Professional in Investment Banking and Share Market Analysis. RAGOTHAMAN.N