Raja Ramesh is a customer service executive from India currently residing in Abu Dhabi, UAE under a transferable visa. He has a Bachelor's degree in Computer Science and Engineering and over 8 years of experience in customer service, product implementation, and testing roles. His most recent role is as a customer service executive at AL KHAMILA GEN CONTRACTING CO LLC since 2015. He is proficient in languages like C, Java, HTML, and SQL and seeks new opportunities.

1. RAJA RAMESH
Email: rameshsudikonda@gmail.com Phone: +971 562860534
Place of Residence: Abu Dhabi, UAE Visa Status: Transferable Visa
EDUCATIONAL QUALIFICATIONS
Qualification Name ofInstitution Result
B.TECH (Computer Science
and Engineering ) (2006-2010)
PragatiEngineering
College(JNTU-K)
58%
Class XII - (2004-2006)
(Maths, Physics, Chemistry)
Sri Chaitanya Junior College 83%
Class X - SSC (2003-2004) RK’S Vivekananda Vidya
Nikethan
76%
PROFESSIONAL EXPERIENCE:
GULF EXP:
Worked as a Customer Service Executive from April 2015 to present in AL KHAMILA
GEN CONTRACTING CO LLC, Abu Dhabi.
RESPONSIBILITIES:
 Handles incoming calls or inquiries from prospective customers or clients.
 Assists customers effectively by solving customer disputes.
 Provides customer additional information or explains services.
 Tactfully handles confrontational or stressful interactions with the public.
 Completes supporting paperwork and data entry as required.
 Accurately captures customer information.
 Creates and maintains service reports.
 Maintain employee’s salary bills and update the time sheets.
INDIA EXP:
Worked as a Test Engineer(Testing and Product Implementation) for 2Years in
VOLKSOFT TECHNOLOGIES (PVT) LTD, Hyderabad in the department of Testing &
Product Implementation.
Handled two National Bank Projects:

2. 1) MEL’s Application (Micro Extent loans) which belongs to SIDBI (Small Scale Industrial
Development Bank of India).
I. Worked as a Product Implementation Engineer for 1Year in SIDBI bank.
II. Gave the training to bankers and insert the customer’s data in developed application.
III. Collect the issues, modifications, new requirements and update to development team.
2) Micro Pension’s Application which belongs IIMPS (Invest India Micro Pension Service
Ltd)(2012Mar-2014Feb).
I. Worked as a Product Implementation Engineer for 1Year in IIMPS Client.
II. Gave the training to bankers and insert the customer’s data in developed application.
III. Collect the issues, modifications, new requirements and update to development team
3) Done the internship 6Months in SRSS Testing solutions as a Trainee Automation
(Selenium Web Driver) Engineer.
RESPONSIBILITIES:
 Maintain contact with clients regarding application and checking services.
 Good understanding of the data flow and data verification/validation and
preparing the test cases for the module, integration and identify dependencies.
 Involvement in Test Design with respect to Test Plan and using Testing Techniques.
 Involvement in Test Execution and Defect Reporting using Bug Tracker.
 Performing Sanity, GUI, Functional and Regression & ReTesting.
 Good knowledge in SDLC, STLC, Agile Methodology.
 Communicating with other team’s members (Development Team, Technical Support) in
order to resolve the issues.
 Involvement in Test Reporting on daily, weekly basis through company prescribed
format.
KEY QUALIFICATIONS:
• Two years of demonstrated work experience as a product implementer with bankers.
• Knowledge in banking concepts like loans and pensions.
• Proficient in using computers and other office equipment.
• Good knowledge in using Ms Office (Word, Excel, PPT).
TECHNICAL SKILLS:
Programming Languages C, Core Java.
Scripting Languages HTML, XML & JavaScript
Database Concepts Oracle/SQL
Operating Systems Microsoft Windows

3. Tools MS Office, Excel, Selenium Web Driver2.0,
Methods Agile Methodology, Waterfall and V-Model.
Domain Experience Banking and Finance.
SKILLS AND STRENGTHS:
• Excellent oral and written communication skills.
• Great attention to detail.
• Strong interpersonal and analytic skills.
• Ability to perform advanced mathematical calculations.
• Easily adapted to new environment and work.
• Demonstrated ability to work in a fast paced environment
PERSONAL DETAILS:
Marital Status Single
Languages Known English, Hindi and Telugu.
Nationality/ Gender Indian/ Male
Date of Birth 07-08-1989
Passport no M2415871
Visa Status TRANSFERRABLE
DECLARATION:
I, Raja Ramesh hereby declare that the information given above is true to the best of my
Knowledge.