2. What is communication ?
The word communication has originated from a
Latin word “Communes” which means something
common.
➣Communication is a process of exchanging
information, ideas, thoughts, feeling and emotions
through speech signals, writing or behavior. In
communication process, a sender encodes a
message and then using a medium and send it to
appropriate feedback using a medium.
3. 3
Express thoughts, ideas and feelings
Creating awareness
To fulfil a goal
Avoid isolated
Highlight issues
Progress, development
Educating the masses etc.
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IMPORTANCE OF COMMUNICATION
6. Non-verbal communication
Nonverbal communication (NVC) is the transmission of messages or signals
through a nonverbal platform such as eye contact, facial
expressions, gestures, posture, and the distance between two individuals. It
includes the use of visual cues such as body language (kinesics), distance
(proxemics) and physical environments/appearance, of voice (paralanguage) and
of touch (haptics).[1] It can also include the use of time (chronemics) and eye
contact and the actions of looking while talking and listening, frequency of
glances, patterns of fixation, pupil dilation, and blink rate.
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FACIAL EXPRESSIONS
A facial expression is one or more motions or positions of the
muscles beneath the skin of the face. According to one set of
controversial theories, these movements convey the emotional state of
an individual to observers. Facial expressions are a form of nonverbal
communication.
9. HEAD
If someone move hisher head up & down
it means heshe is agree with you or
saying yes and it also means
understanding and acknowledgement.
Sideways movement of head means no or
not understood. If a person bring his head
down and looking his feet or earth it is the
symbol of humility & modesty.
10. EYE GAZE
Looking at another person
can indicate a range of
emotions like anger, grudge
and danger, a dangerous
look can tell you someone is
unhappy and not
comfortable with
13. Proxemics (Space language)
➼To communicate while
keeping a distance is called
Proxemics.
➼The amount of distance we
need and the amount of space
we perceive as belonging to
us is influenced by a number
of factors including social
norms, situational
factors, personality
characteristics and level of
Familiarity.
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INTRAPERSONAL COMMUNICATION
Intrapersonal communication can be defined as communication with
one's self, and that may include self-talk, acts of imagination and
visualization, and even recall and memory.
Two people communicating means interpersonal. This is in
contrast to intrapersonal communication which is only done
within one's own mind with one's own thoughts, feelings, and
ideas.
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FORMAL COMMUNICATIONS
Formal communication refers to interchange of information
officially. The flow of communication is controlled and is a
deliberate effort. This makes it possible for the information to
reach the desired place without any hindrance, at a little cost and
in a proper way. This is also known as ‘Through Proper Channel
Communication.’
16. 16
upward communication
Upward communication is the
process by which lower-level
company employees can directly
communicate with upper
management to provide
feedback, complaints or
suggestions regarding the day-
to-day operations of the
company.
17. 17
DOWNWARD COMMUNICATIONS
Downward communication is the
communication where information
or messages flows from the top of
the organizational structure from
the bottom of the
organizational structure.
Downward communication occurs
when information flows down the
hierarch form superiors to
subordinates.
18. HORIZANTAL COMMUNICATION
Horizontal communication is
the communication that flows
laterally within the organization,
involves persons at the same level of
the organization. Horizontal
communication normally involves
coordinating information and allows
people with the same or similar rank
in an organization to cooperate or
collaborate.
19. DIAGONAL COMMUNICATION
Diagonal
communication is cross-
functional communicatio
n between employees at
different levels of the
organization. Building
relationships between
senior-level and lower-
level employees from
different parts of the
organization.
20. INFORMAL COMMUNICATION
The Informal Communication is the casual and unofficial form of
communication wherein the information is exchanged spontaneously
between two or more persons without conforming the prescribed official
rules, processes, system, formalities and chain of command.
21. MASS COMMUNICATION
Mass communication is the process of imparting and
exchanging information through mass media to large
segments of the population. It is usually understood for
relating to various forms of media, as these
technologies are used for the dissemination of
information, of which journalism and advertising are
part.