1. Areas of Exposure
Operations Management
Monitoring functioning of processes ensuring compliance to the agreed SLA levels.
Handling process transitions and monitoring the same for smooth operations.
Supervising operations and taking critical decisions with regards to performance.
Working closely with the MIS team to ensure correct reporting of operational metrics to management
Handling RMU for tracking Inward and outward of loan documents.
Collections Management
Supporting legal team to ensure timely handoff bounce cheque to apply sec-135 on delinquent customers and
securing instalments within defined due dates in several delinquency buckets.
Monitoring collections & recovery processes, devising and setting up new processes & procedure for improving
collections & recovery time (M-collect).
Central Audit control
Duty to assist investigators with relevant data and proof
Act honestly and with reasonable care and skill
Duty to make regular follow up with stakeholders for their discrepancies
Deliver RCA ( Root cause analyses ) to board members with corrective actions
Duty to share Monthly and quarterly progress report to management
MIS & Reconciliation
Loan Disbursals V/s File Receiving V/s RRIM Dispatch, PDD/OTC Receiving V/s system Updations
Loan Disbursals V/s Welcome Letter Dispatch
Loan EMI Repayment Instrument V/s System Updations V/s Cycle wise Presentation V/s clearance Status V/s
Bounce PDC Receiving from bank,
Bounce EMI curing- technical/ Non-Technical for ECS/PDC/ACH/Escrow mode with internal/external support
like...Tech-process / Anukaran/customer destination bank branch/BOPS
Loan closed in system V/s letter Dispatched to customer, TDS Refund/Adjustment V/s Paid Amount to
customer, CIBIL Report Generation V/s Billed amount; DSA/Vendor/Referral/Service providers/Agency V/s
empaneled with Finance/Finn one system.
Monthly Dashboard to management, KPI report of my team to HR for reward & recognition, Handled volume
V/s Manpower, Achieved TAT Executive Summary, and SLA V/s achievements.
