1. RAJESH KUMAR
MANDAL
Email- rajeshkumar.440@gmail.com Mobile : +91-9674043777
Profile:
A professional with an experience of 9+ years in Customer Relationship Management
(CRM) and Order Management in Telecom domain. I am presently working in Wipro
Technologies as Technical Lead. Over the years I gained significant experience in
different phases of SDLC as well as Telecom Domain.
Career Objective:
To contribute to an organization, where my professional and technical skills are
explored, further enhanced and utilized to its fullest, in turn contributing to the growth of
the organization and adding value to the client.
Educational Qualification:
Qualification University Year of Passing Percentage
B.Tech (E.C.E) J.N.T.U 2007 77.14%
Intermediate Board of Intermediate 2003 92.3%
SSC State Board 2001 84%
Technical Background:
Industry Telecommunications
Project Domains CRM, Order Management
Application tools
and Packages
Amdocs-Clarify CRM tool (Version 10.1, 11.5 Thick Client),
TUXEDO (Middleware), Abinitio (EME admin), BMC Remedy,
Toad, IBM Infosphere Streams.
Databases Oracle, Sybase, solidDB
Programming
Languages
Clear Basic, SQL, C/UNIX, Streams Processing Language(SPL)

2. RAJESH KUMAR
MANDAL
Email- rajeshkumar.440@gmail.com Mobile : +91-9674043777
Professional Experience:
Organization: Wipro Technologies
Account: ECHOSTAR Purchasing Corporation
Duration: Jan 2016 to till date
Description: Dish network provides DTH services providing set top box and their
maintenance activities. It is implemented in clarify 8.1 architecture. It is mainly used as
Order management and logistics tracking application to maintain inventory history. Apart
from management of products it’s also tracks the deactivation requests and their renewal
process. Clear Logistics, Clear Support, Policies & Customer and Product Manager are
the extensively used modules.
Project Scope and Contribution:
Building or Modifying Components
Customizing Amdocs Clarify CRM to meet business requirements and Configuring the
application by writing Clear Basic code and performing UI changes.
Preparing UNIX and PL/SQL scripts.
Preparing High Level and Low Level Design
For this I need to map the high level technical details for the functional requirement
provided in Feasibility document. Client interaction is required to write this most critical
document.
Production Support
Solving production incidents following the SLA.
Tools and Technologies Used: Amdocs Clarify CRM tool (Version 8.1), UNIX, Oracle
PL/SQL
Organization: Vodafone India Services Private Limited
Account: Vodafone Spain
Duration: July 2015 to Dec 2015
Description: Vodafone Spain is a part of Telecom major Vodafone. They are using
Amdocs Clarify CRM as Provisioning System and master repository for post-paid and
pre-paid customer information. All prepaid and postpaid products like bonos, promotions,
supplementary services, discounts are configured and managed. It is part of Order
Management. Configuration of these products was managed through Service request
created in ticket tracking tool BMC remedy.

3. RAJESH KUMAR
MANDAL
Email- rajeshkumar.440@gmail.com Mobile : +91-9674043777
Project Scope and Contribution:
Preparing High Level and Low Level Design
Building or Modifying Components
Configure products on prepaid and postpaid provisioning applications.
Creation of change requests and service requests for production deployments using
BMC Remedy tool.
Production Support
Application maintenance and supporting different phases of Testing.
Tools and Technologies Used: Amdocs-Clarify CRM tool (Version 10.1, 11.5),
ClearBasic, Remedy 7.6, Comanche as configuration management tool.
Organization: IBM India Private Limited
Account: Vodafone Germany
Duration: Oct 2014 to June 2015
Description: The Vodafone BI project is a data migration project run under Metadata
Driven Warehouse Platform (MDWP). The project involves the ETL processes related to
the Vodafone GMBH and operations. The work involves the use of the latest tool build
on the top of Ab Initio called the ACE (Application Configuration Environment), BRE
(Business Rule Environment). The data warehouse environment has different ETL
processes that are implemented using several different technical infrastructures.
Changes to ETL processes are more difficult to initiate and maintain. So, This Current
ETL tool (ABINITIO - ACE) is chosen to reduce maintenance costs and increase the
performance.
Project Scope and Contribution:
Building or Modifying Components
Installed various applications required for the process like apache-tomcat, Co>op’s, AG,
Op-console, help files and ACE.
Configuration and setup of environment in development, testing and pre-prod servers is
done based on MCF.
Involved in release management activities like migration of code from one environment
to other, performed loading and checkout activities and updating the status for defects in
MQC.
Created scripts to perform house-keeping jobs like backup of EME and MHUB, for
monitoring bridge & reporter jobs.
Requesting key bundle for licenses, installing the key bundle in the server and creation
of ACE users in AG.
Tools and Technologies Used: Abinitio, Co>Op, AG, OpConsole, ACE, Mhub

4. RAJESH KUMAR
MANDAL
Email- rajeshkumar.440@gmail.com Mobile : +91-9674043777
Organization: IBM India Private Limited
Account: Vodafone Spain
Duration: Sep 2007 to Oct 2014
Description: NCRM is one of the most critical system of Vodafone Spain. It is
implemented in Amdocs Clarify CRM 11.5 architecture. It is mainly a clear call center
application used for management of contacts. Clear call center and Clear Support are
the two modules used extensively. NCRM is the front end application for Vodafone used
by agents to give service to their customers. Apart from management of contacts it’s also
initiates the provisioning request for prepaid customers for different price plan,
Supplementary Service, promotions, discounts and bonuses.
Project Scope and Contribution:
Project Scope and Contribution:
Preparing High Level and Low Level Design
Building or Modifying Components
Design new form modules in UI and develop the new form modules.
Use of UI Editor, CB Toolkit, dataex and hands on experience in various applications of
Clarify Client.
TUXEDO 8.1 is used as load balancer, developed ATMI services and Server Group
configuration in TUXEDO.
Development of Shell scripts as scheduled jobs.
Version Control (PVCS)
Customer facing activities
Visited client side on business visa for 3 months in September 2009 to get the
prestigious project and worked as onsite coordinator.
Completed onsite assignment for 6 months and worked as onsite coordinator in Spain.
Being an onsite coordinator, apart from Project delivery have developed very healthy
relations between the client and offshore team which results in better productivity.
Production Support
Supporting Different Phases of Testing
Tools and Technologies Used: Amdocs-Clarify CRM tool (Version 10.1, 11.5),
TUXEDO, C/UNIX, Oracle PL/SQL, ClearBasic, Remedy 7.6, Comanche as
configuration management tool.

5. RAJESH KUMAR
MANDAL
Email- rajeshkumar.440@gmail.com Mobile : +91-9674043777
Contact Information
• Mobile number-+91-9674043777
• Email- rajeshkumar.440@gmail.com
• Present Location- Gurgaon, NCR

6. RAJESH KUMAR
MANDAL
Email- rajeshkumar.440@gmail.com Mobile : +91-9674043777
Contact Information
• Mobile number-+91-9674043777
• Email- rajeshkumar.440@gmail.com
• Present Location- Gurgaon, NCR