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RAJU K.R
Assistant Manager [Operations]
Contact No: +91-78290-37333
Email id: rajurajukr@rediffmail.com
Current Location: Bangalore
Summary
 Insightful experience of 12 years in Operations, Sourcing & procurement, Supply Chain
Management, Order Management, transitioning new projects and Medical BPO
 Expertise in analysing and improving existing systems and procedures. Proficient in designing and
implementing innovative strategies for accelerated growth of the organization
 A keen analyst with exceptional interpersonal skills and strong relationship management, team
building, problem solving and organizational abilities
 Proficient in supervising overall processes & systems at Client & Vendors end
 Ability to develop scoreboard to monitor progress, train the new team, develop detailed
procedures, flowcharts and measurement framework to smoothen the process
Key Domain and expertise
 Operations
 Sourcing & procurement
 Order Management
 Six Sigma – Quality & Compliance
 Client Relationship Management
Academic Qualification
Graduation: Bachelor’s Degree in Zoology,
From Kerala University, 1999 - 02
Pre Degree: IIGroup (Physics, Chemistry, Biology)
From Kerala University, 1997 – 99
Diploma in Advanced Software Technology
From CMC India Ltd Thiruvananthapuram (2000-02)

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Total Work Experience: 12 Years
Company: Infosys BPO Limited
Job Title: Assistant Manager
Client: A major US Telecommunication company
Duration: July 2010 to till date
Description: A process which is responsible for managing all the tactical activities for the client and
thus helping them to concentrate on their core competency .The team actively work on the client
database and contact its supplier to make sure all the contact compliance documents are available.
The team also performs various strategic activities which help them to make the important business
decisions.
Job Summary & Responsibilities
 Interfacing with clients for understanding their requirements & suggesting the most viable solution
and cultivating relations with them for customer retention & securing repeat business. Identifying
the areas of new business and relationship with client
 Managing customer centric operations, forwarding customer instructions to the concerned
department & ensuring customer satisfaction by achieving delivery & service quality norms
 Setting and maintaining Critical to Quality & Critical to Process targets for the process
 Coordinating integration with support functions viz. Quality, Training, Compliance, Internal control
& HR
 Taking initiatives through various programs in order to ensure that the team members understand
and follow all the policies and procedures
 Ensuring that the teams adhere to all the quality tools and procedures
 Create and sustain a dynamic environment to foster development opportunities and motivate high
performance amongst team members
 Generating MIS reports to update the management about individual and business performance, to
analyse the data that helps in forecast and also for timely resolution of issues / concerns if any
 Develop individuals by boosting confidence, coaching and by assigning / delegating challenging
roles & tasks
Previous Assignment:
Company: Infosys BPO limited
Job Title: Process Specialist

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Client: One of the leading providers of computer-assisted legal research as well as business research
and risk solution services
Duration: January 2009 to July 2010 [One year and seven months]
Job Summary & Responsibilities:
 Assigning the work equally and judicially to the entire team and ensuring the team is performing to
its best potential
 Ensuring that the work is completed as per the defined process and within the prescribed SLA’s,
TAT’s
 Ensure all MIS reports as required by the client and the company are created, maintained and
updated regularly
 Initiate and participate in conference calls and team huddles as required by the process and client
 Handle escalations, resolve issues and update senior management as and when required
 Actively participate in process improvement initiatives and other such exercises as required by the
client and the company
 Build team effectiveness by promoting a spirit of cooperation between team members and
motivating the team members to ensure that each team member derives the utmost Job
Satisfaction
 Act as channel of communication between the team members and the leadership, communicating
to the team members, the company’s policy on HR, ethics and compliance etc., Addressing the
concerns and grievances of the team members and ensure that there is adequate feedback as
between the team and the management
 Determine training needs of employees; conduct suitable training programs to enhance their
operational efficiency leading to increased productivity
 Documentation of end to end process for the better time management and client relationship
Previous Assignment:
Company: Infosys BPO limited
Job Title: Senior Process Executive
Client: A Fortune 500 company specialized in distribution and value added services relating to
electronics components and computer products
Duration: March 2006 to December 2008 [2 years and nine months]
Description: Maintaining debits of a major electronics distributor company with special emphasis on
accuracy and timeliness. The team is also responsible for managing sample requests and making sure
the parts reach the customers well within time

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Job Summary & Responsibilities
 Prioritize the allocated work and ensure SLA’s always exceed client’s expectations
 Prepare training manuals, documentations, and conduct process training for the teams and create
effective backups
 Assisted the supervisor for creating PMS and access the associate’s performances
 Identify areas of development and improve the process flows through six sigma methods
Previous Experience:
Company: Sanas Transcript Solutions
Job Title: Medical Transcriptionist
Duration: February 2006 to March 2006
Company: Ariaa Computech Private Limited
Job Title: Medical Transcriptionist
Duration: April 2005 to December 2005
Company: Wave Online Infoway (P) Ltd.
Job Title: Medical Transcriptionist
Duration: March 2004 to February 2005
Job Summary & Responsibilities:
 Accurately transcribes the patient-identifying information such as name and Medical Record or
Social Security Number
 Ensures that correct format and appearance are maintained as well as the appropriate resource
books. Transcribes accurately, utilizing correct punctuation, grammar and spelling, and edits for
inconsistencies
 Maintains/consults references for medical procedures and terminology
 Performs quality assurance check
Personal Information
Date of Birth : 3rd March 1982
Marital Status : Married
Gender : Male
Visa Details : B1/B2 valid till May 2023