Profile_Ramakrishnan_Business_Analyst

1. 1. Profile
 13+ overall experiences in Banking. 10 years’ experience as Business analyst in Software
solutions, with a focus on the Banking sector
 Currently working with Wipro Technologies Limited (amongst the top 5 IT companies in
India), as a Senior Business Analyst for their Citibank Account
 Earlier worked with Standard Chartered and American Express Groups, focusing on cash
management, payments for wholesale banking, internet banking payments and foreign
exchange.
 Well versed with tools aiding in Business Analysis work and have worked extensively in MIS
reporting, reconciliation
 Overall engagement experience in defining requirement, building solution, engaging in
functional testing process; enable user acceptance and gap analysis
 Knowledge in Front, Middle and Back Office processing in the Banking and Financial Services
industry
 Applied for CBAP certification.
2. Experience Summary
Name of Company Designation Period
Wipro Technologies Limited
Senior Business Analyst –
Citibank Account
August 2011 till date
Standard Chartered Scope
International – Technologies
Senior Business Analyst –
Wholesale Banking
Payments System
October 2001 to July 2011
American Express – Foreign
Exchange Division
Associate June 2000 to February 2001
3. Awards/Achievements
 Extra miler award @ Wipro - Effectively handled BAU project. With no knowledge transfer
and required documents and no backup, learned the product in short time and successfully
completed project in BAU with no escalations.
 Team award @ Wipro – BP Conversion project successfully completed before time and got
appreciation from business team for complete delivery.
 Star award @ SCB – Created Macros for reducing TAT of application processing leading to $
5500 saving to bank per month on Overtime.
 Group award @ SCB
 Star of the month @ SCB – Manual application processing led to 40% errors. I created macro
and this automation helped in error reduction up to 35% of errors and increased
productivity up to 85% per person and recorded max processing of applications in a month.
Ramakrishnan Krishnan
Curriculum Vitae
View My Profile In Linkedin
ramkrish3@gmail.com
+919841420343
Senior Business Analyst
 13 years of overall experience in Banking, 10 years of IT Business Analyst experience
 Strong Leadership, Analytical and interpersonal skills
 Experience in Wholesale and Retail Banking

2. 4. Additional Responsibility
 White Paper – On How to Gather and document User Requirement.
 QTP Automation in Credit initiation system @ Wipro
 VB Script macros for automating transaction processing @ SCB
 Worked on designing department operating Instructions with manager @ SCB
 Created macro for monitoring transaction processing TAT @ SCB.
5. Key Skills
 Extensive experience in MIS reporting and Business Analysis work
 Sound understanding of Cash management, payments process
 Knowledge in Retail banking products
 Blueprint – Use case creation
 IBM RTC – User story mapping tool
 Part of QTP automation tool for Credit initiation processing
 Preparation of Functional specification document
 Test case review & Functional Testing
 Experience in working with various tools like Blueprint, Visio, Edit plus (for verifying XML),
MS Front page for screen designing
 Experience in verifying data from DB and checking error logs during System testing
 Experience in verifying XML of the payment file during System testing and identifying issues
 Coordinating with required teams during SIT, UAT, PTR and go live
6. Professional Experience
Senior Business Analyst
Project: Rainbow – Wipro - Credit Initiation
Citibank IT Customer Service Department
Project Description:
 Credit Initiation is an asset product, processing customer Loans, Credit Cards and Mortgage
products. CI interfaces with multiple channels receiving customer applications and sending
to different product processors and fulfilling the loan process.
 Part of RUSA (USA region) requirement analysis.
 Working on Product FS to consolidate all country functional specifications in a single
document.
 Handling multiple systems in BAU for Japan, PH and Taiwan.
Responsibilities:
 Provide solution of Gaps between South-East Asia Production Systems with EMEA (Europe,
Middle East and Africa) System.
 Provided Estimation of Gaps through Function Point Analysis.
 Written Functional Specification Documents and responsible for getting the Sign off from
Business
 Direct Client Interfacing Role in providing solution on the Gaps with the Business.
 Created Process flow diagram with respect to CI module.
 Created Mock-up Screens and Use cases in writing the Functional Specification Document.
August 2011 -
Now

3. Senior Business Analyst
Project: GPS (Global Payments Solutions)
Standard Chartered Bank, IT Wholesale banking
Project Description:
 GPS is a transaction engine that enables processing of cross border transactions locally
thereby translating to cost savings. Its processing leverages on the capabilities of the
existent systems in the bank such as STS (WB Payments System), Straight2Bank (WB Internet
Delivery Channel) and Global Markets, in turn providing effective and accurate control of the
transactions.
 Automation of Sanction Filter process through AOC (Account Opening check) through ISIS
for the transactions initiated from S2B, H2H, and iH2H & SWIFT.
 Automate cross currency deal booking (which is currently done manually in OLT) via Siena
(which is the automated system for booking deals in Global markets SCB)
 Introducing FX conversion as a new product to customers.
Responsibilities:
 Understanding business requirements.
 Provide Impact Analysis document based on business requirement.
 Review BRD and prepare functional specifications.
 Participate in daily meetings with clients and preparing MOM.
 Interaction with development team & testing teams to resolve issues.
 Review SIT, UAT and regression test cases.
 SIT and UAT coordination and support.
 Involved in PTR and Production release.
 Prepare Traceability Matrix.
Senior Business Analyst
Project: STS (Straight Through Services)
Standard Chartered Bank, IT Wholesale banking
Project Description:
 STS is a middleware system that enables processing of swift and customer initiated
transactions within country. STS has the capability to initiate and also monitor transactions
initiated by customers and deliver the payments further to core banking systems.
Responsibilities:
 Understanding business requirements.
 Provide Impact Analysis and prepare Functional specification.
 Interacting with Interfacing teams and preparing interface mapping specs.
 Involve in client meetings and provide suggestions on requirement process.
 Interaction with development team & testing teams to resolve issues.
 Review SIT, UAT and regression test cases.
 SIT and UAT coordination and support.
 Prepare Traceability Matrix.
April 2007 –
July 2011
August 2005 –
April 2007

4. Team Leader
Operational Experience
Client - Standard Chartered Bank
Description:
 Customer instruction will be scanned by country ops to Chennai Ops users and the Chennai
Ops users will process the scanned images as MT103 or MT202 messages through SWIFT
network to the beneficiary. The follow up process and handling queries are as part of the
BAU.
Responsibilities:
 BAU process would be Authorization of SWIFT Telegraphic transfers like - MT103, MT202.
 Monitoring transaction completion.
 Raising queries to country ops for processing or rejecting incomplete transactions.
 Clearing threshold transactions after checking customer balance.
 Monitoring team’s performance and give them feed back.
 Generating MIS and error analysis report and send to Business teams.
 FX deal booking & processing FX contract transactions.
 Sanction Filter checking for all transactions.
 Reconciliation of daily transactions.
 Handling queries from Investigation/reconciliation and business teams.
7. Education
Bachelor of Commerce, University of Madras, India – 2000
8. Industry Process Experience
Area of expertise Sub-area of expertise
Front Office
 Internet Banking (Straight2bank application)
 Initiating/authorizing SWIFT payments as instructed by
customers.
 Worked as teller in desk exchanging currencies
Mid Office
 Payments processing (GPS application)
 Automation of certain components in application.
 Working in CI (credit Initiation), retail banking application
to process cards and mortgage applications.
Back Office
 Worked in Core banking systems (Hogan).
 Performed reconciliation of transactions, handling queries
from customers and other teams.
 Booking of deals and performing sanction filter checks.
 Monitoring team performance and give them feed back.
 Clearing threshold of transactions based on customer a/c
balance etc.
October 2001
– August 2005