1. CRAFT
FAIR
S.T.A.R. Method
* **
Farah Taleb

2. 20%
Situation/Task
60%
Action
20%
Result

3. Competency
Demonstration

4. Ability
Demonstration

5. Brief + Concise
Response

6. Situation
 Problem you had to resolve.
 Task you needed to accomplish.
Follow these four steps to ensure
a successful use of the S.T.A.R. method

7. Task
 What you were expected to do.
 Adopted strategy to solve the
problem.
Follow these four steps to ensure
a successful use of the S.T.A.R. method

8. Action
 Actions took to address situation.
 Appropriate amount of details.
 Keep the focus on you.
Follow these four steps to ensure
a successful use of the S.T.A.R. method

9. Result
 Be as specific as possible.
 Outcome of actions.
 Answer contains multiple positive
results.
Follow these four steps to ensure
a successful use of the S.T.A.R. method

10. Situation
Unhappy
customer
Applying the S.T.A.R. method

11. Task
Satisfy the
customer
Applying the S.T.A.R. method

12. Action
Explain why
service is
slow
Offer free
drinks
Applying the S.T.A.R. method

13. Result
Customer
calmed
Others
waited
quietly
Applying the S.T.A.R. method

14. Thank
you