1. Ramiro Jose Peñalba Jr.
Miami, FL 33173/ cell: (305)-7254592/ rpena017@fiu.edu/ www.linkedin.com/in/ramirojpenalbajr
EDUCATION Florida International University, Chaplin School of Hospitality & Tourism Management,
Bachelor of Science Degree, December 2015, Hospitality Management focused in Hotel and
Lodging Management
EXPERIENCE The Redbury South Beach, FL
November 2014 to Overnight Supervisor/Front Desk Agent
Present
 Perform the night audit by reviewing and saving the End of Day reports and rolling the day.
 Ensure guests stay is satisfactory and pleasant by maintaining the high standards of the hotel
so that the guests return.
 Own and execute any requests from guests ensuring the house car is available, booking dinner
reservations, and making sure the guests room accommodations is to their satisfaction.
 Processapprox.30-40 daily transactions using Opera during the checkin and check out process
as well as posting any incidental charges thus increasing revenue.
 Produce task assignments for housekeeping on a daily basis as well as inspect cleaned rooms
and ensure they meet the hotel’s standards.
 Book 10+ tours and reservations a day for guest’s thus increasing revenue.
April 2014 to Mondrian South Beach, FL
August 2014 Front Desk Agent
 Ensured guests stay was satisfactory and pleasant utilizing post-stay online surveys.
 Owned and executed any requests from guests such as setting up rollaway beds in the rooms,
setting up special amenities prior to arrival, and accommodating any housekeeping related
requests for outstanding service.
 Orientated guests with the property and the local area resulting in a higher sense of comfort for
the guest.
 Processed approx. 80-90 daily transactions using Opera during the check in and check out
process as well as upselling to increase revenue.
August 2013 to Bellman
April 2014
 Handled guests’ luggage with urgency and care in an efficient manner to ensure safety of the
guests’ possessions.
 Orientated guests with the rooms and property by giving them a tour and reducing any inquiries
the guest might have, thus making them more comfortable.
 Assisted the front office with anything they needed such as restocking office supplies, making
off-property runs, and setting up amenities to ensure efficiency throughout operations.
July 2011to Peñalba Rehabilitation Medicine, Miami, FL
August 2013 Receptionist
 Managed and scheduled patients efficiently using MedIOS software ensuring patients were
not overbooked and that the doctor had a sufficient amount of time for each appointment.
 Ensured patients were comfortable when checking them in and obtaining vital signs resulting
in patient satisfaction.
 Filed approx. 40-50 patients’ electronic charts daily so that the doctor could access patients’
charts electronically.
MEMBERSHIPS
 Christopher Columbus High School Alumni Association- 2011-Present: Member
 Friends of Wine at FIU-2013: Member
 Students Fighting Epilepsy & Seizures at FIU- 2011 to 2012: Secretary
SKILLS:
COMPUTER Microsoft Word, Excel, PowerPoint, Micros Opera PMS,Nuvola, HotSOS, MedIOS, Social
media
LANGUAGE Fluent in Spanish
VOLUNTEER South Beach Food & Wine Festival- 2014