The document summarizes efforts taken by a retail client, Macy's, to increase usage of their client management system, "My Client", among store associates. An action plan was created with goals of increasing repeat client sales in men's shoes and suits by 50% through associate certification, follow ups twice daily, logging My Client usage, friendly competitions, and recognition. The results showed increases in repeat My Client sales percentages in shoes, suits, and combined over several weeks. The takeaways highlighted that repeat My Client sales increased by 80%, following up with associates is key, and associates should feel comfortable asking for help.