Open source tools for IT infrastructure monitoring and IT service management (ITSM) for Banks, Financial Services and Insurance companies

1. Page 1Altnix Confidential 2015
Open Source IT Monitoring and
ITSM for BFSI Companies
www.altnix.com

2. Page 2Altnix Confidential 2015
Banks Finance Insurance

3. Page 3Altnix Confidential 2015
Top Concerns for CTO
• Business Continuity
• Capacity Planning
• Operational Efficiency

4. Page 4Altnix Confidential 2015
Typical IT Operations
NOC
Corporate
Office
In-House
Infrastructure
Data Center
Branch Office Branch Office Branch Office
DR Site

5. Page 5Altnix Confidential 2015
IT Operations Metrics
Corporate
Office
Branch Office Branch Office Branch Office
DR Site
Servers
Uptime Availability
Resource Utilization
Performance
Applications
Availability
Performance
Load Utilization
Network
Link Status
Bandwidth
IT Utilization
End User Behavior
Failover &
Recovery
IT Utilization
End User Behavior
IT Utilization
End User Behavior

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Applications

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Databases

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OS and Virtualization

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Hardware
.. and anything SNMP

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Single Tool Covers All

11. Page 11Altnix Confidential 2015
OPEN SOURCE ITSM TOOL

12. Page 12Altnix Confidential 2015
Typical ITSM Workflow
Service Desk
24x7 NOC with
Monitoring ITSM Elements
Service
request
Incidents
Service Management
Incident Management
CMDB Changes SLA

13. Page 13Altnix Confidential 2015
Incident Management
Incidents
Issue Priority
Service Level SLA
Support Structure and
Escalations
Affected CMDB and CI
Reports and Compliance

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CMDB and CI
Under
“Computer”
• Desktop
• Laptop
• Phone
• Server
• PDA
• Other
Under
“Hardware”
• Keyboard
• Modem
• Monitor
• Mouse
• Printer
• Router
• Scanner
• Security
• Switch
• USB Device
• WLAN AP
Under
“Location”
• Building
• Floor
• IT Facility
• Office
• Outlet
• Rack
• Room
• Workspace
• Other
Under
“Network”
• LAN
• WLAN
• GSM
• Telco
• Other
Under
“Software”
• Admin Tool
• Client App
• Client OS
• Embedded
• Middleware
• Server App
• Server OS
• User Tool
• Other
.. And create your own custom Config Items (CI)

15. Page 15Altnix Confidential 2015
Service Desk
Service Desk
Service Catalog
Service Level SLA
Support Structure and
Escalations
Affected CMDB and CI
Performance Reports

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Process Management
Manage Multiple IT and Non-IT Processes

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Change Management
Introduce New Services
Manage Asset Life Cycle
Improve Efficiency
Streamline Business
Process
Reports and Metrics

18. Page 18Altnix Confidential 2015
Open Source ITSM Tool
IT Service Management
Service Desk
Incident
Mgmt
Problem
Mgmt
Service Catalogue
Service
SLA Mgmt
Process
Mgmt
Asset and
CMDB
Knowledge
Base
Change
Mgmt
Reports

19. Page 19Altnix Confidential 2015
Altnix offers open source solution for integrated IT
infrastructure Monitoring and ITSM tools for
Banks, Financial Services and Insurance (BFSI)
companies
www.altnix.com

20. Page 20Altnix Confidential 2015
THANK YOU