ACT ATOD conference 21/06/13
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Presentation by our CEO Laurence Alvis at the 6th ACT alcohol, tobacco and other drugs conference: New and Emerging Technologies: Alcohol and Other Drugs Research, Policy, Practice and Participation. Laurence discussed the development of ReGen's various initiatives to utilise web-based approaches to enhance its treatment, education and advocacy services.
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ACT ATOD conference 21/06/13
- 1. Evolution of a traditional drug treatment service - Laurence Alvis
- 2. ReGen’s purpose is to promote health and reduce alcohol and other drug related harm treatment service
- 3. ReGen is an alcohol & other drug (AOD) agency operating for over 42 years in the Northern region of Melbourne (formerly Moreland Hall) We deliver a number of Statewide and National services Registered Training Organisation Part of the Uniting Care Network Employ 105 staff (75 EFT) $7.2 million 2012/2013 Budget In 2012/13 we will deliver over 3600 episodes to 2200 clients
- 4. Services Residential and Non Residential withdrawal for adults and youth Assessment, Counseling & Support in the community and at Port Phillip Prison Forensic Programs Drug Diversion Programs Alcohol Programs Youth Services Education & Training programs (National) AOD Rehabilitation Programs (Catalyst) Family & Children's Services
- 5. < 2007 Points of contact: •Face to face •Phone
- 8. 2008 - 2009 Bluebelly Project
- 9. 2008 - 2009 Bluebelly Project
- 10. 2009 - 2010 cIIF Project
- 11. Q&A forum
- 12. 2008 - 2009 Bluebelly Project
- 13. 2008 - 2009 Bluebelly Project
- 15. 2011 - Now BEIP Project
- 17. Moving Forward… • Remote monitoring for non-resi withdrawal • Remote youth project • IT strategy • Online treatment enhancement
Editor's Notes
- Discuss the ReBrand briefly: We recognise and respect that many people who have used our services over the past 42 years, have positive associations with the name Moreland Hall and will wonder why we changed it after all this time. When we did some research on our name and identity with people who used our services, staff and a wide range of other people outside the agency, we learned that the name, Moreland Hall, didn’t really reflect what people can expect from our services. For people who already know us, our name doesn’t matter. But, for those who don’t, it can play an important part in deciding whether they take that first important step of getting in contact.
- AOD Reform Auditors general Report 2010 Too many services Fragmented Poor management Over and under servicing 2013-2015 Recommissioning of services 16 catchments across the state
- Responded to 1557 clients cf with 2200 in 2012/13 Provided 3035 Episodes of Care Future Directions: “ Review and update of the Moreland Hall website”
- Moreland Hall website redesigned and simplified Previously hard to find anything, disorganised New website = simpler interface, cleaner interface
- I don’t have any pictures of the previous website but it was a text-based mess. This is a page from the new (2008) website, focus on images, colour, updates = “Living site” Result improved in-house web design skills Use of content management system allows multiple authors Content is frequently updated, more accurate, engaging Strategic thinking about online interactions with the organisation commence
- Bluebelly Project Aim: to develop new resources for users of amphetamine-type stimulants Outcomes: Bluebelly website Shades of Grey Movie Bluebelly on social Media
- Bluebelly website Key benefits of the website: Fully interactive (website members can edit, upload, comment on content) Links strongly with Bluebelly on social media Key learnings: How to mitigate risk with user-generated content The dramatic influence of social media
- cIIF Project Aim: to develop a model for integrating Web 2.0 and other ICT-based approaches within all service areas at Moreland Hall Outcomes: Moreland Hall presence in social media More interactive website ‘ Ask us a question’ service
- Moreland Hall going web 2.0 Key benefits of the new website: Sharing of pages Commenting on articles Easier to contact us now by web form Email Social media Key learnings: People want to access us without attending or phoning Risk of inappropriate content is very low No. of Clients and Episodes of Care grow by about 10% 360 degree visit to services Not just waiting video
- cIIF project also led to ramping up our social media Facebook Good for community events Not so good for discussion
- Twitter (better than Facebook for us) Great for networking, discussion, learning Starting to use for client contact 1200 followers Also use Linked in You Tube Eventbrite
- Heads Together was lunched by Moreland Hall in 2009 (at no cost!) Aim: Social network for AOD workers to encourage sharing of and access to resources Key learnings: There are many free online tools that are easy to use Things don’t go as badly as you fear they will (trolls, spam etc) Free things don’t always stay free (now costs us $500 per year)
- BEIP Project Aim: to pilot videoconferencing for remote assessments Use of Position Statements
- Based on all our previous work, ReGen is not fairly tech savvy and confident to try things (based on evidence) Outcomes: For the pilot: Improved access for regional and rural clients (more popular with youth so far) Reduced travel times and costs Increased engagement with clients prior to admission, demystifying treatment Leading to thinking about other uses of remote care For ReGen: Complete redevelopment of our IT infrastructure and governance (expensive but was needed at some stage) Moved us from an ad-hoc (responsive IT) to a Managed Service (strategic IT) Clinical reveiw Connection with CP
- Commencing pilot of remote monitoring for home-based withdrawal clients iPads for clients Resources Easier contact Integrated care portal with GP’s and other workers Developing a remote project for youth service workers Remote data entry Video conferencing Online assessment and ITP’s Working on an IT strategy How does technology support the work we do Online treatment enhancement strategy Where are the gaps/opportunities for technology to improve our work Self-help treatment program? Providing client access to computers at ReGen = promoting connection with the world Use of Outlook Staff in Beechworth
- Key learnings: We have moved from a face-to-face to blended mode of treatment delivery (face-to-face still majority) We did this by taking mitigated risks and just trying it. Each project led to the development of the next. Our clients are increasingly expecting to be able to engage with us using technology. We need to respond to this Most tech solutions are fairly cheap and generally are cost effective (increased productivity) Can you afford not to do it -NO There is a real benefit to developing networks to share ideas and ask questions – someone is almost always already doing it Does it cost more ? Yes, but so does Quality accreditation Reporting performance targets and financial