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RESTORATIVE ENGAGEMENT—
A NEW APPROACH TO RESOLUTION
BY
THE HONOURABLE LEN ROBERTS-SMITH RFD,QC , 1
FORMER
i
CHAIR, DEFENCE ABUSE RESPONSE TASKFORCE.
ADDRESS TO THE RESOLUTION INSTITUTE COLLOQIUM,
PERTH, WESTERN AUSTRALIA, 16 DECEMBER 2015.
Introduction
“We are at our best when we pause and walk in the shoes of others and reflect on
their experiences acknowledging their pain and then commit to right that wrong”
ii
This is an edited and updated version of a paper presented to The Institute of
Arbitrators & Mediators Australia Conference in Canberra on 3 May 2014.
I propose to talk about the evolution of the Restorative Engagement Program
(“Program”) of the Defence Abuse Response Taskforce (“Taskforce” or “the DART”),
the principles which underpin it, the conduct of the Restorative Engagement
conferences themselves and the results to date. In relation to other aspects of the
Program I will give references to material published by the Taskforce, (and which is
on its website: www.defenceabuseresponse.gov.au) which gives that wider
information.
The establishment of the Taskforce was announced by the then Minister for Defence,
the Hon Stephen Smith MP, on 26 November 2012 in response to a report following
a review by the law firm DLA Piper of allegations of abuse in the Australian Defence
Force and the Department of Defence (collectively, “Defence”). Details of the
circumstances leading up to it, the Taskforce’s Terms of Reference and it’s progress
since then, are contained in quarterly reports to the Minister for Defence and to the
Attorney-General tabled in the Federal Parliament
iii
. They are on the Taskforce
website.
iv
The Starting point for the Program was the announcement by the Minister for
Defence on 26 November 2012 that one of the specific outcomes which would be
available to victims of abuse within Defence
v
would be a “Restorative Justice”
process.
vi
However, what that meant was not explained. The promised outcome had
its genesis in a recommendation by DLA Piper that the Government’s response
should include a scheme of restorative justice whereby victims of abuse could meet
with their abuser(s). Realistically, it was clear that was never a practicable prospect.
It was left to the Taskforce to construct a model that would work in this unique
context. Consideration of what that might realistically be, extended over several
2
months. Well, what was the context?
This was not to be another inquiry to make general recommendations. The primary
purpose of the Taskforce was to assess specific complaints of sexual and other forms
of abuse by Defence personnel made prior to 11 April 2011 and, in close consultation
with those complainants, determine appropriate actions in response to those
complaints.
vii
vi
The other outcomes to be provided by the Taskforce were to include:
 A referral to counselling under a nationwide Defence Abuse Counselling
Program;
 A Reparation Payment of up to $50,000 under a Defence Abuse Reparation
Scheme;
 A referral of appropriate matters to police or military justice authorities for
formal criminal investigation and assessment for prosecution; and
 Referral to the Chief of the Defence Force (“CDF”) for administrative or
disciplinary action;
Within its first couple of months the Taskforce had received many hundreds of
complaints of abuse and was anticipating the eventual number would exceed
2000.
viii
I should point out that the Taskforce has completed the bulk of its work – almost all
reparation payments have been made (1720 payments totaling more than $66.5
million); 127 complaints (covering 205 cases) have been referred to police; 132 cases
have been referred to the CDF for consideration of disciplinary or administrative
action; 208 complainants are currently undergoing counseling; and 450 Restorative
Engagement conferences have been held to date, with more than 160 still to be held.
Counselling and Restorative Engagement conferences are likely to continue into at
least the early months of 2016.
I return to the position in November 2012.
The notion of “restorative justice” did not seem to sit well in the Taskforce
environment for a number of reasons, including:
• the Taskforce has no investigative powers and was not to conduct hearings nor
make determinations of fact or law.
• in accepting allegations of abuse as sufficiently cogent to qualify for the outcomes
the Taskforce could make available, it was to apply a novel standard, that of
“plausibility”.
ix
An allegation would be accepted as true if it was plausible.
x
• the Taskforce had nothing to do with the Justice System – it was not part of any
court or tribunal process and had nothing to do with sentencing offenders (it was not
even to have any dealings with alleged offenders or abusers).
xi
• many of the complaints of abuse made to the Taskforce involved allegations of
serious sexual assaults, up to and including gang rape. “Restorative Justice”
programs have usually been confined to property or minor offences and sexual or
other serious assaults are generally excluded from them. Beyond these
considerations, many complainants
xii
had never told anyone about the abuse they
3
suffered, before coming to DLA Piper or the Taskforce.
• most complainants were no longer interested in seeing their abuser brought to
account; their concern was with Defence for allowing the abuse to occur and not
supporting them when it did. What almost all of them said they wanted was to have
their personal account of abuse listened to by Defence, accepted as true and be
given acknowledgement that the abuse was wrong and that it should not have
happened. They wanted this so that such things would not happen to others.
A final factor here was the response of the Chiefs of the Army, Navy and Air Force to
meetings which they had separately with women members of the ADF who had been
sexually assaulted at the Australian Defence Force Academy (“ADFA”).
The meetings had been arranged by Ms Elizabeth Broderick, the then Sex
Discrimination Commissioner, in the course of her Review on behalf of the Australian
Human Rights Commission into the Treatment of Women in the ADF.
xiii
Each of those meetings brought together a woman who had suffered sexual abuse at
ADFA, with a Service Chief, who listened to her personal account of what had
happened and the consequences of that for her. These were “one off” meetings, for
the purpose of enlivening the personal awareness of the Service Chiefs.
The meetings had a profound impact on the Service Chiefs, one of them later
describing it publicly as probably the most transformative experience of his life.
xiv
These responses suggested to us that properly facilitated conferences between
Taskforce complainants and senior Defence Representatives could serve to meet two
of the purposes of the Taskforce – giving some appropriate resolution to individual
complainants; and driving cultural change within Defence.
Solution – The Program
The essential features of the Program had been substantially developed by July 2013.
The ‘Restorative Engagement Program Framework’ (“Framework”) was signed on 23
July 2013.
xv
The Framework outlines the background, rationale, principles and
processes that informed the development of the Program. It is underpinned by the
best practice principles and values of restorative practice, conciliation and mediation,
although it is fundamentally different from those ( in particular, because there is no
dispute, there is nothing to conciliate or mediate ). These notably include “to do no
further harm”, confidentiality, safety and privacy.
The Program provides an opportunity for those who have made plausible allegations
of abuse in Defence to take part in a restorative process that allows their personal
account of abuse to be heard, acknowledged and responded to by a senior
representative of Defence. It is a means of directly addressing the harm, and the
consequences of it to complainants.
The Program was developed in consultation with Defence and has the full support of
the CDF, the Secretary of the Department of Defence (SECDEF) and the Chiefs of
Army, Navy and Air Force.
A Restorative Engagement Program Protocol was signed by the Chair of the
Taskforce, CDF and SECDEF in late 2013.
xvi
In October 2013 CDF and SECDEF issued a Joint Directive across the whole of the ADF
and Department of Defence, concerning Defence participation in the Program, (the
CFD/SECDEF Joint Directive).
xvii
I turn to a broad overview of the components and distinguishing characteristics of
4
the Program.
It is necessary first to understand how the Program sits within the work of the
Taskforce.
The primary functional or operational groups within the Taskforce organisation were
structured on the outcomes to be delivered. For example referral of cases to civilian
police agencies for possible criminal investigation was done by the Crime Group,
which consisted of former or still-serving police officers on secondment.
Recommendations to the independent Reparation Payments Assessor were made by
the Reparations Group, which consisted of lawyers and other staff with experience in
criminal injuries or other compensation regimes.
We made a decision at the outset that complainants would not be “passed around”
the Taskforce, but each would have a single point of contact. That work is done by
the Complainant Support Group (CSG) which consists of staff with experience in
counselling and victim support. Initial contact with complainants was with the
Complainant Liaison Team in CSG; once their complaint was assessed by the
Assessment Group as within the Taskforce Terms of Reference and plausible,
complainants were allocated a Case Coordinator in the CSG Case Coordination Team.
That person was then the complainant’s personal contact throughout their time with
the Taskforce.
Typically, in the time leading up to a referral to the Program, the Case Coordinator
would have canvassed a number of things with the complainant. They would include
an explanation of the purpose of Restorative Engagement conferences; the
complainant’s capacity to present their story and needs in a conference in a way that
is safe for them; clarifying with the complainant what they wish to achieve;
managing the complainant’s expectations (unrealistic expectations may be
counterproductive) and whether participation in a conference might cause the
complainant further harm.
The importance of this for the Program, is that by the time a complainant is referred
to the Restorative Engagement Group for a Restorative Engagement conference, he
or she will have had the personal support of, and contact with, their Case
Coordinator, for weeks if not months. The complainant would generally have
received a reparation payment and may even have been referred to an external
contracted service provider for counselling. I am informed that at recent feedback
forums conducted by the Taskforce for Facilitators and Defence representatives, one
overwhelming theme from the former was how well-prepared complainants had
been for their conference, having been through other Taskforce outcomes and
through having a Case Coordinator as their sole point of contact.
As I have mentioned, decisions on reparation payments were made by an
independent Reparation Payments Assessor.
xviii
Restorative Engagement conferences therefore do not involve any discussion about
reparation payments – although the payments were made by the Taskforce out of
the Defence budget, those decisions were made outside and independently of
Defence.
There were some initial issues that had to be worked around.
First was the concern that participation in a Restorative Engagement conference
might preclude a complainant taking legal action against Defence (or the
Commonwealth) or otherwise talking about the abuse. That concern was dealt with
5
from the outset by a decision that there would be no requirement on a complainant
to waive their legal rights nor to sign any confidentiality agreement that would
prevent them talking about the abuse they suffered.
Next was a concern by Defence and the Commonwealth that apologies to individual
complainants might subsequently be sought to be relied on in legal proceedings, as
admissions of liability.
Complainants in the Program undertake that they will not seek to use any apology
extended to them by the Defence Representative, as an admission of liability.
Participants are not to make or keep notes of what occurs in a conference. The only
record (and that is minimal) is kept by the Facilitator. Participants are required to
sign an agreement to keep what happens in a conference confidential.
Given these assurances, Defence Representatives are able to take part and respond
freely to the complainants’ accounts.
One other issue was initially seen as problematic. Defence personnel are subject to
legally binding directives imposing mandatory reporting requirements especially
about alleged sexual offences and unacceptable behaviour. Generally if they become
aware of such an allegation they are obliged to report it or take other appropriate
action.
xix
The concern was that Defence Representatives to whom a complainant disclosed an
account of abuse not previously known to Defence, would be obligated to report it,
irrespective of the wishes of the complainant.
This concern was obviated by the CDF/SECDEF Joint Directive, Clause 41 of which
directs that
“...existing requirements in Defence Instructions (DI), Directives, and policies or
manuals which would undermine the intent of the Program do not apply to Defence
Representatives...”
The Program is predicated on the application of trauma-informed care principles.
These are safety (physical and emotional); trustworthiness (clarity, consistency and
interpersonal boundaries); choice (maximising the complainant’s choice and
control); collaboration (maximising collaboration and sharing of power) and
empowerment (self-determination by the complainant).
It is critical that complainants be consulted about their wishes and offered as much
choice as possible.
The Program was delivered in two stages - Phase 1 was conducted in November and
December 2013. It involved the most senior Defence Leaders, including CDF, the Vice
Chief of the Defence Force and the Chiefs of Army, Navy and Air Force. Between
them, they personally took part in 14 conferences. Each conference typically lasted
about two and a half hours. An evaluation was done and that informed the further
development of the Program for Phase 2, which is currently still under way.
The Taskforce contracted experienced legal, conciliation, arbitration and mediation
practitioners to be Facilitators for Phase 2. Whilst training and experience in those
areas is helpful, they are not sufficient. The knowledge and skills required are those
of facilitating meaningful interactions in the context of intense human experiences,
such as abuse, trauma, betrayal and grief. Candidates had to undergo a two-day
induction and assessment qualifying them for accreditation to take part in the
Program as Facilitators. Their continued accreditation depends on their ability to
6
conduct conferences in accordance with the “Restorative Engagement Program
Facilitator Handbook”, which sets out the Taskforce’s requirements in detail.
To date the program has involved more than 350 senior Defence representatives
ranging from 3 star (Lieutenant General) equivalent to Colonel equivalent, from
Army, Navy, Air Force and the Public Service, of whom more than 240 have already
taken part in a Restorative Engagement conference.
Each had to be personally approved by their Service Chief or SECDEF, as the case
may be.
Defence personnel approved to take part in the Program were required to attend a
one-day Defence Representative Preparation Session conducted jointly by the
Taskforce and Defence.
xx
Their names were then included in a pool from which
Defence could nominate representatives for particular conferences when requested
by the Taskforce. Defence nominates three names. The Taskforce (through a Case
Coordinator) consults with the complainant on which Defence Representative is to
be selected. It is for the complainant to choose whether or not the Defence
Representative will wear uniform; the default position is that they will, because they
are representing Defence. Thus far, only 20% of complainants have opted for the
Defence representative not to wear uniform.
The Taskforce designates a Facilitator for the conference and makes a
recommendation to the Chair (or his delegate) that approval be given for the
conference to proceed.
Logistical and administrative arrangements for the conference are made by the
Taskforce Restorative Engagement Group and the Defence Liaison Unit, in
conjunction with Defence.
The Facilitator is required to (separately) prepare the complainant (and their support
person if they choose to have one) and the Taskforce Defence Representative at
least a week before the conference.
Many complainants to date have chosen to have a support person with them. They
are encouraged to choose a support person who has a personal relationship with
them and knows about the abuse and its impact and ongoing implications for them.
We found that a support person may often be someone who has only recently been
told by the complainant of the abuse they suffered – in some instances after the
complainant has come to the Taskforce. The Taskforce is very conscious that in these
circumstances the support person him or herself may be experiencing vicarious
trauma or high emotion. This of course must be sensitively managed.
In the experience of the Taskforce, support persons enhance the process by
providing emotional, physical and practical support to complainants before, during
and after the conference. They are not there in an advocacy role, but may speak and
they frequently bring another dimension to the consequences of the abuse.
To summarise, critical features of the conference are that -
• the underlying principle is “do no further harm”;
• the complainant’s account of the abuse and the harm experienced is
accepted and is not in dispute;
• the Defence Representative is a true representative – he or she is authorised
by the CDF or SECDEF to speak on behalf of Defence;
7
• Defence accepts that the abuse was wrong, and that they have a
responsibility to respond (i.e, Defence is accountable);
• the focus is on the complainant’s needs – the primary aim is to provide a
beneficial experience for the complainant;
• the conference is the outcome (although the complainant and Defence
Representative may agree on further action to be taken by Defence);
• the complainant is not required to waive their right to take any legal or other
action;
• there is no discussion about money;
• the complainant is not required to sign any confidentiality agreement which
would prevent them talking about the abuse they suffered;
• confidentiality of the complainant is absolute;
• what occurs in the conference itself is confidential to those present, and the
Taskforce.
Participation in a Restorative Engagement conference can be an emotional
experience. The Program requires the Facilitator to debrief the complainant
immediately after the conference and to contact them again 48 hours later to check
on their emotional or psychological health. The Case Coordinator will also contact
the complainant after the conference and can arrange counselling if required.
Complainants commonly speak in terms of a “great burden being lifted “ from them,
of their familial relationships being restored because their family now understands,
and of finally having their abuse acknowledged. Defence representatives are often
extremely affected emotionally.
At recent feedback forums to which I have already referred, Defence representatives
reported how the conferences had touched them personally and explained that once
they had sat with someone who had been abused, and heard their story, it inevitably
impacted on how they engaged with people at work and instilled in them a firm
desire to change Defence culture.
The Program is operating in a very complex environment – and a challenging one,
particularly for Defence.
For many different reasons, including (but not limited to), complainants not
reporting the alleged abuse at the time nor for years afterwards; minimising
descriptions of the abuse when it was reported; lack of forensic evidence; lack of
witnesses; credibility issues because of psychological illness, alcohol or drug
addiction (often the result of the abuse itself) and the absence of documentation,
many if not most of the complainants to the Taskforce would have no prospect of
having their allegations accepted as true in any formal administrative investigation
or judicial process. The application of legal standards of proof (“the balance of
probabilities” or “beyond reasonable doubt”) with the complainant having the onus
of proving the truth of their allegation, would be an insurmountable obstacle.
It was against this background that the Taskforce was required to accept an
allegation of abuse as true, if satisfied on all the material available, that it was
plausible. To put that another way, what it required is that the person making the
assessment and applying the standard of ‘plausibility’, be brought to an actual belief
that the allegation was true.
8
A complainant was not eligible for any outcome from the Taskforce (including
Restorative Engagement) unless their allegation of abuse had been assessed as
within scope of its Terms of Reference and plausible.
The Defence representative goes into a Restorative Engagement conference
accepting the truth of the allegation because it has been assessed by the Taskforce
as plausible.
That assessment of course, is not in any way a legal finding or determination. The
Taskforce is not a statutory body, certainly not a judicial or administrative tribunal
and nor does it have any investigative powers. It is a Ministerial instrument under
the Executive power of the Commonwealth.
xxi
This circumstance immediately raises the potential for apparently conflicting
outcomes from different processes within Defence.
For example, Defence (through the Defence Representative) accepts an allegation of
abuse as true for the purposes of the Taskforce and the Restorative Engagement
Program.
It may be that the same allegation becomes the subject of criminal investigation
xxii
-
which may not even result in a prosecution, because the evidence cannot satisfy the
standard of proof beyond reasonable doubt; or a prosecution may result in an
acquittal, for the same reason.
Likewise, the allegation may be the subject of an administrative inquiry
xxiii
but fail to
be accepted because the evidence available does not satisfy the inquiry that on the
balance of probabilities it is true.
In short, whilst Defence accepts for the purposes of the Taskforce and the
Restorative Engagement Program that an allegation of abuse is true, that may not be
the case under different administrative or legal processes within Defence which
must be conducted in accordance with the legal principles and rules which apply to
them.
Whilst the reasons for these potentially different outcomes are well–established and
rational, complainants who have success in one context do not necessarily readily
understand why the same allegation is not then accepted in another context in
which different standards and legal rules apply.
Of course, that situation is not novel to Defence and the DART – it is not uncommon
for findings to be made in a civil or administrative law (“balance of probabilities”)
forum which are rejected in a criminal law (“proof beyond reasonable doubt”) forum.
xxiv
Insights
As we moved through the experience of Phase 1 and the early part of Phase 2
conferences, some interesting insights began to emerge. The following are not
exhaustive, but are indicative.
• The conference is the outcome. This was always the intent of the Program, but the
examples set out below gave us a greater appreciation of how that was so for
complainants.
• Failed by their Service. The fundamental driver for many, if not most complainants,
was that their Service (Army, Navy or Air Force) which had an obligation to look after
them, failed in that obligation by allowing the abuse to happen and treated them
badly afterwards. They see the ADF (or more particularly their Service) as their
“family” and as having betrayed them.
9
“It’s not the rape” she says....”it hurts, yes, but I can let that go. It’s how the Army
treated me that killed me the most.
They were my family. We were supposed to look out for each other, to watch each
other’s backs. But when push came to shove, they showed me the door. They just
broke my heart”.
xxv
• Fractured Relationship. Complainants invariably said that they joined the ADF
because they aspired to become part of an organisation they admired and respected
and wanted to serve their country. The abuse they suffered not only ruined their
lives, but took those things away from them. Their separation from, or rejection by
the ADF is a cause of lifelong emotional pain and distress. Complainants often
wanted the relationship to be restored and for them to be able to see themselves
(and others see them) as part of the ADF. The Defence Representative is able to give
them that, simply by being there, listening to them, accepting their account and its
consequences and acknowledging that it was wrong and that Defence had failed
them.
• Harm is always individual. Everyone is different. The question is not “How would I
have responded to that” but “what impact did that in fact have on this person?”. It is
the harm done to the particular individual with which we are concerned. To the
extent the conferences enable Defence Representatives to develop a personal
appreciation of this, they contribute to changing culture within Defence.
• Traumatic harm not dependent on nature of trauma. The harm spoken of by
complainants tends to be similar in nature and degree, irrespective of the nature of
the abuse. Severe workplace bullying may cause similar traumatic symptoms in a
complainant as, for example, a particularly serious sexual assault.
• Complainant’s perception frozen in time. A complainant commonly sees things for
years afterwards as they were at the time of the trauma (abuse). In Restorative
Engagement conferences this can present as a fixed belief that “nothing has
changed” combined with a determination to propose specific measures to contribute
to a change in Defence culture. The way in which the Defence Representative
responds to this can be critical. It requires careful preparation, sensitivity and
empathy.
• Telling their story of abuse. Most complainants have never told anyone, even their
families, about the abuse they suffered. Recounting it for the first time to the
Taskforce was invariably difficult and often traumatic in itself. In many instances,
complainants were able to tell their story only piece by piece, over many telephone
conversations with a Complainant Liaison Officer. The fact that they had told their
story to the Taskforce did not mean they would be able to go into a Restorative
Engagement conference and tell the whole story again to the Defence
Representative. The Taskforce understood this and so emphasised the importance of
the Defence Representative being given - and being familiar with – the story of the
complainant’s abuse, before the conference. The conferences to date have
reinforced this understanding. Complainants do not necessarily want (or are able) to
recount the story of their abuse, and many may not even talk about the
consequences of it on their lives – they may just want to talk about how to stop it
happening to others.
Notwithstanding the often extremely serious nature of the abuse suffered and the
devastating impact of it on the lives of complainants, it is noteworthy that what we
10
have not seen is anger or hostility directed towards the individual Defence
Representative.
I would like at this point to let some of the participants in the Program speak for
themselves.
Complainants:
• ...The Experience was huge...a massive part of the healing process. Thank you so
much for the opportunity to tell my story. It is something I have kept buried for many
years, talking about it released a lot of emotional baggage I have had for a long time.
[the Defence Representative] was incredible .....Thank you so much for being a part of
this process and guiding me along the way...you have made a huge difference in my
life and I’m sure in many others...
• ...This has given me an opportunity that I would have never got to finally confront
this issue with someone that counts, and that counts more than you could imagine.
Once again I thank you...for this very rare and privileged opportunity to make some
peace with myself and help implement new changes for all the [complainant’s name]
of today that suffer quietly.
• ...Thanks so much for your help with the meeting and [the Defence
Representative]...He is certainly a man who knows what Honour is, and the damage
that can be done when a person’s honour is taken in the way that mine was. Today,
he gave me a little of that back, and to hear his apology on behalf of the [service]
was excellent , and I believe, delivered with the utmost sincerity...and I will add that if
I can be of any help as a former ...who has suffered abuse...I would be honoured to
help in any way. I know firsthand, just how important this program is to those who
have suffered at the hands of others.
Facilitators:
• ...The [Defence Representative] delivered a masterful apology...it was personal,
sincere, acknowledging and validating...The complainant...had incredible insight
using fantastic metaphors for his experience and the impact of this...and the
complainant was “beaming” at the conclusion of the conference.
• To date and without exception, the post-Conference feedback from all participants
has been singularly positive with Complainants reporting immediate therapeutic
benefits and a high level of satisfaction that their concerns have been thoroughly
acknowledged and addressed. Complainants leave the process confident that
broader cultural change within the Defence Forces (sic) is a real possibility as a result
of this enlightened approach.
A Defence Representative:
 Defence destroyed this person’s life – all aspects. Marriage, jobs, mental health,
physical health, other relationships. He only needed one champion, and he
got nothing. We owe it to the parents [and] people of Australia to ensure
people who do this are removed from our ranks ( 2013/2209 – Colonel, Army ).
11

A Service Chief:
• I believe the Restorative Engagement Program is immensely powerful.
It provides complainants an opportunity to be heard by today’s and tomorrow’s
senior leaders of the ADF. Having their story listened to and the wrongs
acknowledged is clearly cathartic and an important turning point. For senior Defence
leaders it is a program that brings the darker side of Defence culture into sharp and
stark relief. It reinforces and bolsters resolve to make a difference in ongoing cultural
challenge programs. By picking the right leaders to participate in this program we
are ensuring senior leaders over the next decade or so will carry this experience with
them - it is an experience no participant can forget.
(Vice Admiral Ray Griggs, AO, Chief of Navy and now Vice Chief of the Defence
Force).
ENDNOTES
i
The Honourable Len Roberts-Smith, RFD, QC, former Chair, Defence Abuse Response Taskforce.
former Justice and Judge of Appeal of the Supreme Court of Western Australia; former Judge
Advocate General of the Australian Defence Force, with the rank of Major General
ii
The Hon Stuart Robert MP, Federal Member for Fadden, Shadow Minister for Defence Science,
Technology and Personnel, Speech: Apology to people subjected to sexual or other forms of abuse in
Defence. Address to Parliament 26 November 2012.
iii
To the date of this Colloquium, eight Interim Reports have been tabled.
iv
http://www.defenceabusetaskforce.gov.au.
v
The term “Defence” refers to the Department of Defence.
vi
The other outcomes to be provided by the Taskforce were to include:
 A referral to counselling under a nationwide Defence Abuse Counselling
Program;
 A Reparation Payment of up to $50,000 under a Defence Abuse Reparation
Scheme;
 A referral of appropriate matters to police or military justice authorities for
formal criminal investigation and assessment for prosecution; and
 Referral to the Chief of the Defence Force for administrative or disciplinary
action;
viii
Defence Abuse Response Taskforce Terms of Reference (i) and (iii), December 2012.
The DLA Piper Review received complaints from approximately 770 complainants by 31 May 2013
(the cut- off date for receiving new complaints) the Taskforce had received approximately 2400
complaints, many raising multiple allegations of abuse.
ix
This was not a standard of proof known to nor which had any application in law.
x
The definition of “plausible” applied by the Taskforce is “having the appearance of reasonableness.”
In making its assessment whether an allegation of abuse was plausible, the Taskforce did not merely
accept the unsubstantiated allegation.
• complaints to the Taskforce were required to be verified by statutory declaration;
• all material (including medical reports or other documentation) provided by the complainant,
together with service, medical or disciplinary records obtained from Defence was reviewed;
xi
• approximately 20% of allegations were rejected following assessment.
A point noted by Rob Hulls, Director, Centre for Innovative Justice, RMIT University, in “Adversarial
Justice: Pure Gold or Fool’s Gold?” at p.8; Broadening Restorative Perspectives: An International
Conference, 18 June June 2013. “What I am especially interested in ....is that only some of the
potential responses listed by the Defence Taskforce contemplate the perpetrator, while, in contrast,
12
most involve a very non-adversarial assumption of responsibility by the institution – whether through
the provision of counselling, reparation payments without waiver of legal rights, or restorative
processes which are likely to see senior defence personnel involved in an independently conducted
conference”.
xii
The Taskforce uses the term “complainant” to describe victims of abuse who have complained to it
about abuse in Defence because that is consistent with its Terms of Reference; many victims of abuse
in Defence have not come forward even now; and many victims do not see themselves as “victims”
but as “survivors”.
xiii
Phase 1 of that work was a Review into the Treatment of Women in the Australian Defence Force
Academy. A Report on Phase 1was tabled in the Federal Parliament on 3 November 2011. The Phase 2
Report of the Commissions Review into the Treatment of Women in the Australian Defence Force was
tabled on 22 August 2012.
xiv
Lieutenant General David Morrison, AO, then Chief of Army.
xv
The Defence Abuse Response Taskforce Restorative Engagement Program Framework of 23 July
2013 appears as Appendix F to the Third Interim Report to the Attorney-General and Minister for
Defence, tabled in Parliament on 4 October 2013. A revised version signed on 18 October 2013 is
Appendix F to the Fourth Interim Report
xvi
The Restorative Engagement Program Protocol appears as Annexure E to the Fourth Interim Report
to the Attorney-General and Minister for Defence, tabled in Parliament in December 2013.
xvii
Joint Directive by Chief of Defence Force and Secretary, Department of Defence: “Defence
Participation in the Defence Abuse Response Taskforce Restorative Engagement Program “8 October
2013 reproduced at Appendix C to the Fourth Interim Report.
xviii
Ms Robyn Kruk, AM appointed by the Minister for Defence on 30 May 2013.
xix
D1 (G) ADMIN 45-2 The Reporting and Managing of notifiable incidents; D1 (G) ADMIN 67-2 Quick
Assessments; D1 (G) 35-3 Management and Reporting of Unacceptable Behaviour; and D1 (G) PERS
35-4 Reporting and Management of Sexual Misconduct Including Sexual Offences.
xx
10 Preparation Sessions were conducted at various locations around Australia. More than 350
Defence Representatives have qualified for the pool, thus far.
xxi
Section 61 of the Commonwealth Constitution .
xxii
By Defence , under the Defence Force Discipline Act 1982 (C’th) or by a civilian police agency.
xxiii
Under the Defence (inquiry) Regulations 1985, (C’th)
xxiv
Findings by Royal Commissions are a classic example of this.
xxv
Private Veronica Wadley quoted in “Closing Ranks” by Cameron Stewart, The Weekend Australian
Magazine, June 01-02, 2013.

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Restorative engagement: A new approach

  • 1. 1 RESTORATIVE ENGAGEMENT— A NEW APPROACH TO RESOLUTION BY THE HONOURABLE LEN ROBERTS-SMITH RFD,QC , 1 FORMER i CHAIR, DEFENCE ABUSE RESPONSE TASKFORCE. ADDRESS TO THE RESOLUTION INSTITUTE COLLOQIUM, PERTH, WESTERN AUSTRALIA, 16 DECEMBER 2015. Introduction “We are at our best when we pause and walk in the shoes of others and reflect on their experiences acknowledging their pain and then commit to right that wrong” ii This is an edited and updated version of a paper presented to The Institute of Arbitrators & Mediators Australia Conference in Canberra on 3 May 2014. I propose to talk about the evolution of the Restorative Engagement Program (“Program”) of the Defence Abuse Response Taskforce (“Taskforce” or “the DART”), the principles which underpin it, the conduct of the Restorative Engagement conferences themselves and the results to date. In relation to other aspects of the Program I will give references to material published by the Taskforce, (and which is on its website: www.defenceabuseresponse.gov.au) which gives that wider information. The establishment of the Taskforce was announced by the then Minister for Defence, the Hon Stephen Smith MP, on 26 November 2012 in response to a report following a review by the law firm DLA Piper of allegations of abuse in the Australian Defence Force and the Department of Defence (collectively, “Defence”). Details of the circumstances leading up to it, the Taskforce’s Terms of Reference and it’s progress since then, are contained in quarterly reports to the Minister for Defence and to the Attorney-General tabled in the Federal Parliament iii . They are on the Taskforce website. iv The Starting point for the Program was the announcement by the Minister for Defence on 26 November 2012 that one of the specific outcomes which would be available to victims of abuse within Defence v would be a “Restorative Justice” process. vi However, what that meant was not explained. The promised outcome had its genesis in a recommendation by DLA Piper that the Government’s response should include a scheme of restorative justice whereby victims of abuse could meet with their abuser(s). Realistically, it was clear that was never a practicable prospect. It was left to the Taskforce to construct a model that would work in this unique context. Consideration of what that might realistically be, extended over several
  • 2. 2 months. Well, what was the context? This was not to be another inquiry to make general recommendations. The primary purpose of the Taskforce was to assess specific complaints of sexual and other forms of abuse by Defence personnel made prior to 11 April 2011 and, in close consultation with those complainants, determine appropriate actions in response to those complaints. vii vi The other outcomes to be provided by the Taskforce were to include:  A referral to counselling under a nationwide Defence Abuse Counselling Program;  A Reparation Payment of up to $50,000 under a Defence Abuse Reparation Scheme;  A referral of appropriate matters to police or military justice authorities for formal criminal investigation and assessment for prosecution; and  Referral to the Chief of the Defence Force (“CDF”) for administrative or disciplinary action; Within its first couple of months the Taskforce had received many hundreds of complaints of abuse and was anticipating the eventual number would exceed 2000. viii I should point out that the Taskforce has completed the bulk of its work – almost all reparation payments have been made (1720 payments totaling more than $66.5 million); 127 complaints (covering 205 cases) have been referred to police; 132 cases have been referred to the CDF for consideration of disciplinary or administrative action; 208 complainants are currently undergoing counseling; and 450 Restorative Engagement conferences have been held to date, with more than 160 still to be held. Counselling and Restorative Engagement conferences are likely to continue into at least the early months of 2016. I return to the position in November 2012. The notion of “restorative justice” did not seem to sit well in the Taskforce environment for a number of reasons, including: • the Taskforce has no investigative powers and was not to conduct hearings nor make determinations of fact or law. • in accepting allegations of abuse as sufficiently cogent to qualify for the outcomes the Taskforce could make available, it was to apply a novel standard, that of “plausibility”. ix An allegation would be accepted as true if it was plausible. x • the Taskforce had nothing to do with the Justice System – it was not part of any court or tribunal process and had nothing to do with sentencing offenders (it was not even to have any dealings with alleged offenders or abusers). xi • many of the complaints of abuse made to the Taskforce involved allegations of serious sexual assaults, up to and including gang rape. “Restorative Justice” programs have usually been confined to property or minor offences and sexual or other serious assaults are generally excluded from them. Beyond these considerations, many complainants xii had never told anyone about the abuse they
  • 3. 3 suffered, before coming to DLA Piper or the Taskforce. • most complainants were no longer interested in seeing their abuser brought to account; their concern was with Defence for allowing the abuse to occur and not supporting them when it did. What almost all of them said they wanted was to have their personal account of abuse listened to by Defence, accepted as true and be given acknowledgement that the abuse was wrong and that it should not have happened. They wanted this so that such things would not happen to others. A final factor here was the response of the Chiefs of the Army, Navy and Air Force to meetings which they had separately with women members of the ADF who had been sexually assaulted at the Australian Defence Force Academy (“ADFA”). The meetings had been arranged by Ms Elizabeth Broderick, the then Sex Discrimination Commissioner, in the course of her Review on behalf of the Australian Human Rights Commission into the Treatment of Women in the ADF. xiii Each of those meetings brought together a woman who had suffered sexual abuse at ADFA, with a Service Chief, who listened to her personal account of what had happened and the consequences of that for her. These were “one off” meetings, for the purpose of enlivening the personal awareness of the Service Chiefs. The meetings had a profound impact on the Service Chiefs, one of them later describing it publicly as probably the most transformative experience of his life. xiv These responses suggested to us that properly facilitated conferences between Taskforce complainants and senior Defence Representatives could serve to meet two of the purposes of the Taskforce – giving some appropriate resolution to individual complainants; and driving cultural change within Defence. Solution – The Program The essential features of the Program had been substantially developed by July 2013. The ‘Restorative Engagement Program Framework’ (“Framework”) was signed on 23 July 2013. xv The Framework outlines the background, rationale, principles and processes that informed the development of the Program. It is underpinned by the best practice principles and values of restorative practice, conciliation and mediation, although it is fundamentally different from those ( in particular, because there is no dispute, there is nothing to conciliate or mediate ). These notably include “to do no further harm”, confidentiality, safety and privacy. The Program provides an opportunity for those who have made plausible allegations of abuse in Defence to take part in a restorative process that allows their personal account of abuse to be heard, acknowledged and responded to by a senior representative of Defence. It is a means of directly addressing the harm, and the consequences of it to complainants. The Program was developed in consultation with Defence and has the full support of the CDF, the Secretary of the Department of Defence (SECDEF) and the Chiefs of Army, Navy and Air Force. A Restorative Engagement Program Protocol was signed by the Chair of the Taskforce, CDF and SECDEF in late 2013. xvi In October 2013 CDF and SECDEF issued a Joint Directive across the whole of the ADF and Department of Defence, concerning Defence participation in the Program, (the CFD/SECDEF Joint Directive). xvii I turn to a broad overview of the components and distinguishing characteristics of
  • 4. 4 the Program. It is necessary first to understand how the Program sits within the work of the Taskforce. The primary functional or operational groups within the Taskforce organisation were structured on the outcomes to be delivered. For example referral of cases to civilian police agencies for possible criminal investigation was done by the Crime Group, which consisted of former or still-serving police officers on secondment. Recommendations to the independent Reparation Payments Assessor were made by the Reparations Group, which consisted of lawyers and other staff with experience in criminal injuries or other compensation regimes. We made a decision at the outset that complainants would not be “passed around” the Taskforce, but each would have a single point of contact. That work is done by the Complainant Support Group (CSG) which consists of staff with experience in counselling and victim support. Initial contact with complainants was with the Complainant Liaison Team in CSG; once their complaint was assessed by the Assessment Group as within the Taskforce Terms of Reference and plausible, complainants were allocated a Case Coordinator in the CSG Case Coordination Team. That person was then the complainant’s personal contact throughout their time with the Taskforce. Typically, in the time leading up to a referral to the Program, the Case Coordinator would have canvassed a number of things with the complainant. They would include an explanation of the purpose of Restorative Engagement conferences; the complainant’s capacity to present their story and needs in a conference in a way that is safe for them; clarifying with the complainant what they wish to achieve; managing the complainant’s expectations (unrealistic expectations may be counterproductive) and whether participation in a conference might cause the complainant further harm. The importance of this for the Program, is that by the time a complainant is referred to the Restorative Engagement Group for a Restorative Engagement conference, he or she will have had the personal support of, and contact with, their Case Coordinator, for weeks if not months. The complainant would generally have received a reparation payment and may even have been referred to an external contracted service provider for counselling. I am informed that at recent feedback forums conducted by the Taskforce for Facilitators and Defence representatives, one overwhelming theme from the former was how well-prepared complainants had been for their conference, having been through other Taskforce outcomes and through having a Case Coordinator as their sole point of contact. As I have mentioned, decisions on reparation payments were made by an independent Reparation Payments Assessor. xviii Restorative Engagement conferences therefore do not involve any discussion about reparation payments – although the payments were made by the Taskforce out of the Defence budget, those decisions were made outside and independently of Defence. There were some initial issues that had to be worked around. First was the concern that participation in a Restorative Engagement conference might preclude a complainant taking legal action against Defence (or the Commonwealth) or otherwise talking about the abuse. That concern was dealt with
  • 5. 5 from the outset by a decision that there would be no requirement on a complainant to waive their legal rights nor to sign any confidentiality agreement that would prevent them talking about the abuse they suffered. Next was a concern by Defence and the Commonwealth that apologies to individual complainants might subsequently be sought to be relied on in legal proceedings, as admissions of liability. Complainants in the Program undertake that they will not seek to use any apology extended to them by the Defence Representative, as an admission of liability. Participants are not to make or keep notes of what occurs in a conference. The only record (and that is minimal) is kept by the Facilitator. Participants are required to sign an agreement to keep what happens in a conference confidential. Given these assurances, Defence Representatives are able to take part and respond freely to the complainants’ accounts. One other issue was initially seen as problematic. Defence personnel are subject to legally binding directives imposing mandatory reporting requirements especially about alleged sexual offences and unacceptable behaviour. Generally if they become aware of such an allegation they are obliged to report it or take other appropriate action. xix The concern was that Defence Representatives to whom a complainant disclosed an account of abuse not previously known to Defence, would be obligated to report it, irrespective of the wishes of the complainant. This concern was obviated by the CDF/SECDEF Joint Directive, Clause 41 of which directs that “...existing requirements in Defence Instructions (DI), Directives, and policies or manuals which would undermine the intent of the Program do not apply to Defence Representatives...” The Program is predicated on the application of trauma-informed care principles. These are safety (physical and emotional); trustworthiness (clarity, consistency and interpersonal boundaries); choice (maximising the complainant’s choice and control); collaboration (maximising collaboration and sharing of power) and empowerment (self-determination by the complainant). It is critical that complainants be consulted about their wishes and offered as much choice as possible. The Program was delivered in two stages - Phase 1 was conducted in November and December 2013. It involved the most senior Defence Leaders, including CDF, the Vice Chief of the Defence Force and the Chiefs of Army, Navy and Air Force. Between them, they personally took part in 14 conferences. Each conference typically lasted about two and a half hours. An evaluation was done and that informed the further development of the Program for Phase 2, which is currently still under way. The Taskforce contracted experienced legal, conciliation, arbitration and mediation practitioners to be Facilitators for Phase 2. Whilst training and experience in those areas is helpful, they are not sufficient. The knowledge and skills required are those of facilitating meaningful interactions in the context of intense human experiences, such as abuse, trauma, betrayal and grief. Candidates had to undergo a two-day induction and assessment qualifying them for accreditation to take part in the Program as Facilitators. Their continued accreditation depends on their ability to
  • 6. 6 conduct conferences in accordance with the “Restorative Engagement Program Facilitator Handbook”, which sets out the Taskforce’s requirements in detail. To date the program has involved more than 350 senior Defence representatives ranging from 3 star (Lieutenant General) equivalent to Colonel equivalent, from Army, Navy, Air Force and the Public Service, of whom more than 240 have already taken part in a Restorative Engagement conference. Each had to be personally approved by their Service Chief or SECDEF, as the case may be. Defence personnel approved to take part in the Program were required to attend a one-day Defence Representative Preparation Session conducted jointly by the Taskforce and Defence. xx Their names were then included in a pool from which Defence could nominate representatives for particular conferences when requested by the Taskforce. Defence nominates three names. The Taskforce (through a Case Coordinator) consults with the complainant on which Defence Representative is to be selected. It is for the complainant to choose whether or not the Defence Representative will wear uniform; the default position is that they will, because they are representing Defence. Thus far, only 20% of complainants have opted for the Defence representative not to wear uniform. The Taskforce designates a Facilitator for the conference and makes a recommendation to the Chair (or his delegate) that approval be given for the conference to proceed. Logistical and administrative arrangements for the conference are made by the Taskforce Restorative Engagement Group and the Defence Liaison Unit, in conjunction with Defence. The Facilitator is required to (separately) prepare the complainant (and their support person if they choose to have one) and the Taskforce Defence Representative at least a week before the conference. Many complainants to date have chosen to have a support person with them. They are encouraged to choose a support person who has a personal relationship with them and knows about the abuse and its impact and ongoing implications for them. We found that a support person may often be someone who has only recently been told by the complainant of the abuse they suffered – in some instances after the complainant has come to the Taskforce. The Taskforce is very conscious that in these circumstances the support person him or herself may be experiencing vicarious trauma or high emotion. This of course must be sensitively managed. In the experience of the Taskforce, support persons enhance the process by providing emotional, physical and practical support to complainants before, during and after the conference. They are not there in an advocacy role, but may speak and they frequently bring another dimension to the consequences of the abuse. To summarise, critical features of the conference are that - • the underlying principle is “do no further harm”; • the complainant’s account of the abuse and the harm experienced is accepted and is not in dispute; • the Defence Representative is a true representative – he or she is authorised by the CDF or SECDEF to speak on behalf of Defence;
  • 7. 7 • Defence accepts that the abuse was wrong, and that they have a responsibility to respond (i.e, Defence is accountable); • the focus is on the complainant’s needs – the primary aim is to provide a beneficial experience for the complainant; • the conference is the outcome (although the complainant and Defence Representative may agree on further action to be taken by Defence); • the complainant is not required to waive their right to take any legal or other action; • there is no discussion about money; • the complainant is not required to sign any confidentiality agreement which would prevent them talking about the abuse they suffered; • confidentiality of the complainant is absolute; • what occurs in the conference itself is confidential to those present, and the Taskforce. Participation in a Restorative Engagement conference can be an emotional experience. The Program requires the Facilitator to debrief the complainant immediately after the conference and to contact them again 48 hours later to check on their emotional or psychological health. The Case Coordinator will also contact the complainant after the conference and can arrange counselling if required. Complainants commonly speak in terms of a “great burden being lifted “ from them, of their familial relationships being restored because their family now understands, and of finally having their abuse acknowledged. Defence representatives are often extremely affected emotionally. At recent feedback forums to which I have already referred, Defence representatives reported how the conferences had touched them personally and explained that once they had sat with someone who had been abused, and heard their story, it inevitably impacted on how they engaged with people at work and instilled in them a firm desire to change Defence culture. The Program is operating in a very complex environment – and a challenging one, particularly for Defence. For many different reasons, including (but not limited to), complainants not reporting the alleged abuse at the time nor for years afterwards; minimising descriptions of the abuse when it was reported; lack of forensic evidence; lack of witnesses; credibility issues because of psychological illness, alcohol or drug addiction (often the result of the abuse itself) and the absence of documentation, many if not most of the complainants to the Taskforce would have no prospect of having their allegations accepted as true in any formal administrative investigation or judicial process. The application of legal standards of proof (“the balance of probabilities” or “beyond reasonable doubt”) with the complainant having the onus of proving the truth of their allegation, would be an insurmountable obstacle. It was against this background that the Taskforce was required to accept an allegation of abuse as true, if satisfied on all the material available, that it was plausible. To put that another way, what it required is that the person making the assessment and applying the standard of ‘plausibility’, be brought to an actual belief that the allegation was true.
  • 8. 8 A complainant was not eligible for any outcome from the Taskforce (including Restorative Engagement) unless their allegation of abuse had been assessed as within scope of its Terms of Reference and plausible. The Defence representative goes into a Restorative Engagement conference accepting the truth of the allegation because it has been assessed by the Taskforce as plausible. That assessment of course, is not in any way a legal finding or determination. The Taskforce is not a statutory body, certainly not a judicial or administrative tribunal and nor does it have any investigative powers. It is a Ministerial instrument under the Executive power of the Commonwealth. xxi This circumstance immediately raises the potential for apparently conflicting outcomes from different processes within Defence. For example, Defence (through the Defence Representative) accepts an allegation of abuse as true for the purposes of the Taskforce and the Restorative Engagement Program. It may be that the same allegation becomes the subject of criminal investigation xxii - which may not even result in a prosecution, because the evidence cannot satisfy the standard of proof beyond reasonable doubt; or a prosecution may result in an acquittal, for the same reason. Likewise, the allegation may be the subject of an administrative inquiry xxiii but fail to be accepted because the evidence available does not satisfy the inquiry that on the balance of probabilities it is true. In short, whilst Defence accepts for the purposes of the Taskforce and the Restorative Engagement Program that an allegation of abuse is true, that may not be the case under different administrative or legal processes within Defence which must be conducted in accordance with the legal principles and rules which apply to them. Whilst the reasons for these potentially different outcomes are well–established and rational, complainants who have success in one context do not necessarily readily understand why the same allegation is not then accepted in another context in which different standards and legal rules apply. Of course, that situation is not novel to Defence and the DART – it is not uncommon for findings to be made in a civil or administrative law (“balance of probabilities”) forum which are rejected in a criminal law (“proof beyond reasonable doubt”) forum. xxiv Insights As we moved through the experience of Phase 1 and the early part of Phase 2 conferences, some interesting insights began to emerge. The following are not exhaustive, but are indicative. • The conference is the outcome. This was always the intent of the Program, but the examples set out below gave us a greater appreciation of how that was so for complainants. • Failed by their Service. The fundamental driver for many, if not most complainants, was that their Service (Army, Navy or Air Force) which had an obligation to look after them, failed in that obligation by allowing the abuse to happen and treated them badly afterwards. They see the ADF (or more particularly their Service) as their “family” and as having betrayed them.
  • 9. 9 “It’s not the rape” she says....”it hurts, yes, but I can let that go. It’s how the Army treated me that killed me the most. They were my family. We were supposed to look out for each other, to watch each other’s backs. But when push came to shove, they showed me the door. They just broke my heart”. xxv • Fractured Relationship. Complainants invariably said that they joined the ADF because they aspired to become part of an organisation they admired and respected and wanted to serve their country. The abuse they suffered not only ruined their lives, but took those things away from them. Their separation from, or rejection by the ADF is a cause of lifelong emotional pain and distress. Complainants often wanted the relationship to be restored and for them to be able to see themselves (and others see them) as part of the ADF. The Defence Representative is able to give them that, simply by being there, listening to them, accepting their account and its consequences and acknowledging that it was wrong and that Defence had failed them. • Harm is always individual. Everyone is different. The question is not “How would I have responded to that” but “what impact did that in fact have on this person?”. It is the harm done to the particular individual with which we are concerned. To the extent the conferences enable Defence Representatives to develop a personal appreciation of this, they contribute to changing culture within Defence. • Traumatic harm not dependent on nature of trauma. The harm spoken of by complainants tends to be similar in nature and degree, irrespective of the nature of the abuse. Severe workplace bullying may cause similar traumatic symptoms in a complainant as, for example, a particularly serious sexual assault. • Complainant’s perception frozen in time. A complainant commonly sees things for years afterwards as they were at the time of the trauma (abuse). In Restorative Engagement conferences this can present as a fixed belief that “nothing has changed” combined with a determination to propose specific measures to contribute to a change in Defence culture. The way in which the Defence Representative responds to this can be critical. It requires careful preparation, sensitivity and empathy. • Telling their story of abuse. Most complainants have never told anyone, even their families, about the abuse they suffered. Recounting it for the first time to the Taskforce was invariably difficult and often traumatic in itself. In many instances, complainants were able to tell their story only piece by piece, over many telephone conversations with a Complainant Liaison Officer. The fact that they had told their story to the Taskforce did not mean they would be able to go into a Restorative Engagement conference and tell the whole story again to the Defence Representative. The Taskforce understood this and so emphasised the importance of the Defence Representative being given - and being familiar with – the story of the complainant’s abuse, before the conference. The conferences to date have reinforced this understanding. Complainants do not necessarily want (or are able) to recount the story of their abuse, and many may not even talk about the consequences of it on their lives – they may just want to talk about how to stop it happening to others. Notwithstanding the often extremely serious nature of the abuse suffered and the devastating impact of it on the lives of complainants, it is noteworthy that what we
  • 10. 10 have not seen is anger or hostility directed towards the individual Defence Representative. I would like at this point to let some of the participants in the Program speak for themselves. Complainants: • ...The Experience was huge...a massive part of the healing process. Thank you so much for the opportunity to tell my story. It is something I have kept buried for many years, talking about it released a lot of emotional baggage I have had for a long time. [the Defence Representative] was incredible .....Thank you so much for being a part of this process and guiding me along the way...you have made a huge difference in my life and I’m sure in many others... • ...This has given me an opportunity that I would have never got to finally confront this issue with someone that counts, and that counts more than you could imagine. Once again I thank you...for this very rare and privileged opportunity to make some peace with myself and help implement new changes for all the [complainant’s name] of today that suffer quietly. • ...Thanks so much for your help with the meeting and [the Defence Representative]...He is certainly a man who knows what Honour is, and the damage that can be done when a person’s honour is taken in the way that mine was. Today, he gave me a little of that back, and to hear his apology on behalf of the [service] was excellent , and I believe, delivered with the utmost sincerity...and I will add that if I can be of any help as a former ...who has suffered abuse...I would be honoured to help in any way. I know firsthand, just how important this program is to those who have suffered at the hands of others. Facilitators: • ...The [Defence Representative] delivered a masterful apology...it was personal, sincere, acknowledging and validating...The complainant...had incredible insight using fantastic metaphors for his experience and the impact of this...and the complainant was “beaming” at the conclusion of the conference. • To date and without exception, the post-Conference feedback from all participants has been singularly positive with Complainants reporting immediate therapeutic benefits and a high level of satisfaction that their concerns have been thoroughly acknowledged and addressed. Complainants leave the process confident that broader cultural change within the Defence Forces (sic) is a real possibility as a result of this enlightened approach. A Defence Representative:  Defence destroyed this person’s life – all aspects. Marriage, jobs, mental health, physical health, other relationships. He only needed one champion, and he got nothing. We owe it to the parents [and] people of Australia to ensure people who do this are removed from our ranks ( 2013/2209 – Colonel, Army ).
  • 11. 11  A Service Chief: • I believe the Restorative Engagement Program is immensely powerful. It provides complainants an opportunity to be heard by today’s and tomorrow’s senior leaders of the ADF. Having their story listened to and the wrongs acknowledged is clearly cathartic and an important turning point. For senior Defence leaders it is a program that brings the darker side of Defence culture into sharp and stark relief. It reinforces and bolsters resolve to make a difference in ongoing cultural challenge programs. By picking the right leaders to participate in this program we are ensuring senior leaders over the next decade or so will carry this experience with them - it is an experience no participant can forget. (Vice Admiral Ray Griggs, AO, Chief of Navy and now Vice Chief of the Defence Force). ENDNOTES i The Honourable Len Roberts-Smith, RFD, QC, former Chair, Defence Abuse Response Taskforce. former Justice and Judge of Appeal of the Supreme Court of Western Australia; former Judge Advocate General of the Australian Defence Force, with the rank of Major General ii The Hon Stuart Robert MP, Federal Member for Fadden, Shadow Minister for Defence Science, Technology and Personnel, Speech: Apology to people subjected to sexual or other forms of abuse in Defence. Address to Parliament 26 November 2012. iii To the date of this Colloquium, eight Interim Reports have been tabled. iv http://www.defenceabusetaskforce.gov.au. v The term “Defence” refers to the Department of Defence. vi The other outcomes to be provided by the Taskforce were to include:  A referral to counselling under a nationwide Defence Abuse Counselling Program;  A Reparation Payment of up to $50,000 under a Defence Abuse Reparation Scheme;  A referral of appropriate matters to police or military justice authorities for formal criminal investigation and assessment for prosecution; and  Referral to the Chief of the Defence Force for administrative or disciplinary action; viii Defence Abuse Response Taskforce Terms of Reference (i) and (iii), December 2012. The DLA Piper Review received complaints from approximately 770 complainants by 31 May 2013 (the cut- off date for receiving new complaints) the Taskforce had received approximately 2400 complaints, many raising multiple allegations of abuse. ix This was not a standard of proof known to nor which had any application in law. x The definition of “plausible” applied by the Taskforce is “having the appearance of reasonableness.” In making its assessment whether an allegation of abuse was plausible, the Taskforce did not merely accept the unsubstantiated allegation. • complaints to the Taskforce were required to be verified by statutory declaration; • all material (including medical reports or other documentation) provided by the complainant, together with service, medical or disciplinary records obtained from Defence was reviewed; xi • approximately 20% of allegations were rejected following assessment. A point noted by Rob Hulls, Director, Centre for Innovative Justice, RMIT University, in “Adversarial Justice: Pure Gold or Fool’s Gold?” at p.8; Broadening Restorative Perspectives: An International Conference, 18 June June 2013. “What I am especially interested in ....is that only some of the potential responses listed by the Defence Taskforce contemplate the perpetrator, while, in contrast,
  • 12. 12 most involve a very non-adversarial assumption of responsibility by the institution – whether through the provision of counselling, reparation payments without waiver of legal rights, or restorative processes which are likely to see senior defence personnel involved in an independently conducted conference”. xii The Taskforce uses the term “complainant” to describe victims of abuse who have complained to it about abuse in Defence because that is consistent with its Terms of Reference; many victims of abuse in Defence have not come forward even now; and many victims do not see themselves as “victims” but as “survivors”. xiii Phase 1 of that work was a Review into the Treatment of Women in the Australian Defence Force Academy. A Report on Phase 1was tabled in the Federal Parliament on 3 November 2011. The Phase 2 Report of the Commissions Review into the Treatment of Women in the Australian Defence Force was tabled on 22 August 2012. xiv Lieutenant General David Morrison, AO, then Chief of Army. xv The Defence Abuse Response Taskforce Restorative Engagement Program Framework of 23 July 2013 appears as Appendix F to the Third Interim Report to the Attorney-General and Minister for Defence, tabled in Parliament on 4 October 2013. A revised version signed on 18 October 2013 is Appendix F to the Fourth Interim Report xvi The Restorative Engagement Program Protocol appears as Annexure E to the Fourth Interim Report to the Attorney-General and Minister for Defence, tabled in Parliament in December 2013. xvii Joint Directive by Chief of Defence Force and Secretary, Department of Defence: “Defence Participation in the Defence Abuse Response Taskforce Restorative Engagement Program “8 October 2013 reproduced at Appendix C to the Fourth Interim Report. xviii Ms Robyn Kruk, AM appointed by the Minister for Defence on 30 May 2013. xix D1 (G) ADMIN 45-2 The Reporting and Managing of notifiable incidents; D1 (G) ADMIN 67-2 Quick Assessments; D1 (G) 35-3 Management and Reporting of Unacceptable Behaviour; and D1 (G) PERS 35-4 Reporting and Management of Sexual Misconduct Including Sexual Offences. xx 10 Preparation Sessions were conducted at various locations around Australia. More than 350 Defence Representatives have qualified for the pool, thus far. xxi Section 61 of the Commonwealth Constitution . xxii By Defence , under the Defence Force Discipline Act 1982 (C’th) or by a civilian police agency. xxiii Under the Defence (inquiry) Regulations 1985, (C’th) xxiv Findings by Royal Commissions are a classic example of this. xxv Private Veronica Wadley quoted in “Closing Ranks” by Cameron Stewart, The Weekend Australian Magazine, June 01-02, 2013.