In this presentation, leaders and managers learn five skills of great managers and 6 dimensions of great practices. Please use with proper attribution. - Rebecca Ryan rr@nextgenerationconsulting.com

1. The New Normal
Rebecca Ryan
Tuesday, April 19, 2011 1

2. Tuesday, April 19, 2011 2

3. The Leadership “Egg”
Self care Team Practice
Self mastery Mobilization Leadership
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4. The Leadership “Egg”
Self care
Self mastery
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5. Tuesday, April 19, 2011 4

6. Glass Balls
Family, Friends, Health, Integrity
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7. The Leadership “Egg”
Self care
Self mastery
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8. The Leadership “Egg”
Self care Team
Self mastery Mobilization
Tuesday, April 19, 2011 5

9. Why’d you leave
your last job?
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10. My boss.
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11. You (the boss) are the
most important person in
your employees’ lives
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12. Management Prototypes
The Jerk
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13. Management Prototypes
The Jerk The Friend The Fun Dad
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14. We have all of these prototypes
crawling around our
consciousness...
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15. Let’s see them at work...
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16. The Jerk
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17. The Jerk
Instinct: To protect their ego
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18. The Jerk
Instinct: To protect their ego
Worst Fear: Their subordinates will outpace
them
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19. The Jerk
Instinct: To protect their ego
Worst Fear: Their subordinates will outpace
them
At Work: “Whack a Mole”
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20. The Friend
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21. The Friend
Instinct: To be liked
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22. The Friend
Instinct: To be liked
Worst Fear: They’ll lose their friends
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23. The Friend
Instinct: To be liked
Worst Fear: They’ll lose their friends
At Work: Candor is difficult
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24. I like my manager.
Source: Next Generation Consulting surveys including 40,000 employees
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25. I like my manager.
In the last 6 months, my manager has talked with me
about my career growth.
Source: Next Generation Consulting surveys including 40,000 employees
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26. I like my manager.
In the last 6 months, my manager has talked with me
about my career growth.
70 67
56
42
36
28
14
0
% Agree
Source: Next Generation Consulting surveys including 40,000 employees
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27. The Fun Dad (The Parent)
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28. The Fun Dad (The Parent)
Instinct: To take care of things for their kids
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29. The Fun Dad (The Parent)
Instinct: To take care of things for their kids
Worst Fear: Their child will suffer
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30. The Fun Dad (The Parent)
Instinct: To take care of things for their kids
Worst Fear: Their child will suffer
At Work: Prevents “double loop” learning
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31. A fourth type of manager...
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32. The Coach
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33. The Coach
Instinct: “Tough Love” - to make you better
than you are
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34. The Coach
Instinct: “Tough Love” - to make you better
than you are
Worst Fear: The team loses, or individuals
don’t grow
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35. The Coach
Instinct: “Tough Love” - to make you better
than you are
Worst Fear: The team loses, or individuals
don’t grow
At Work: Results, team-first...
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36. The best v. the rest: what
the best managers do
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37. Follow the rule of thirds.
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38. Ignore job descriptions.
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39. People who work in
their strengths are ten
times more productive.
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40. What is Michael
Scott’s fatal flaw?
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41. Focus on the work.
(Don’t be a Michael.)
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42. Offer special deals
Marti got a red
uced work sche
Stop by my off dule.
ice and ask me
how!
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43. Give ‘em a reason
to believe
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44. The Leadership “Egg”
Self care Team
Self mastery Mobilization
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45. The Leadership “Egg”
Self care Team Practice
Self mastery Mobilization Leadership
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46. Intentional Design
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47. What do you want to be homesick for?
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48. What do you want to be homesick for?
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49. What do you want to be homesick for?
My dogs.
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50. Joey Zach
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51. Joey Zach
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52. Joey Zach
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53. Intentional Design
What if we (re)designed our practices so
that people ached for them?
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54. Six rational and emotional
dimensions of sustainably
great practices
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55. Tuesday, April 19, 2011 30

56. Management
Do managers get the best work out
of everyone on their teams?
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57. Trust and Management
The foundation of a sustainably great practice
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58. Rewards
Are pay, perks, and pats on the back awarded
commensurate to contributions?
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59. Development
Do you require your people to
learn and grow?
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60. Connection
Do employees feel that they are a
part of something bigger?
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61. Trust Management
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62. Life-Work Balance
Development
Connection
Rewards
Trust Management
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63. “Revolutionary Change”
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64. Taking the step up...
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65. Tuesday, April 19, 2011 39

66. Tuesday, April 19, 2011 39

67. Discussion
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68. Let’s keep in touch
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69. Let’s keep in touch
Rebecca Ryan
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70. Let’s keep in touch
Rebecca Ryan
email: rr@nextgenerationconsulting.com
Tuesday, April 19, 2011 41

71. Let’s keep in touch
Rebecca Ryan
email: rr@nextgenerationconsulting.com
twitter: ngcrebecca
Tuesday, April 19, 2011 41

72. Let’s keep in touch
Rebecca Ryan
email: rr@nextgenerationconsulting.com
twitter: ngcrebecca
Text “ngcRebecca” to 50-500
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73. www.nextgenerationconsulting.com/next
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