1. Mariessa A. Peeler
Skills:
• Excellent telephone and interpersonal skills
• Good problem-solving, negotiation, and time management skills
• Effective sales and referral skills
• Proficient computer skills, especially Microsoft Office applications
Work History:
MMC Staffing Group/ Amerisource Bergen
August 2013
Flu Sales
• Provide high quality customer service by responding to telephone inquiries, customer
requests and problems. Build and expand accounts by maintaining rapport; answering
requests.
• Proactively asses customer needs, research and resolve problems and errors resolving
customer inquiries, providing account information, resolving or referring billing disputes
and/or errors to correct department, responding to flu questions, completing account
maintenance, accepting flu orders and processing.
• Sell products and services
US Bank Call Center
July 2013
Customer Service Representative
• Actively expand existing customer relationships by cross selling products and services or
referring customers to appropriate flu vaccines.
• Provide high quality customer service by responding to telephone inquiries, customer
requests and problems.
• Proactively asses customer needs, research and resolve problems and errors resolving
customer inquiries, providing account information, resolving or referring billing disputes
and/or errors, responding to fee and finance charge questions, completing account
maintenance, accepting card and check orders, and acting on lost and stolen cards or
checks.
Sprint Wireless June2009-
June 2012
Sales Representative
• Sell products and services as well as actively solicit new customers through inside sales
and store marketing events.
• Use solutions selling to meet the customer's specific wireless needs.
• Build and expand accounts by maintaining rapport; answering requests; introducing new
products and services, and upgrades; studying account needs; coordinating with
customer service.

2. Tac Worldwide December 2008-
April 2009
Customer Service Representative
• Provide quality support to users by responding to end user inquiries and resolving
problems associated with telecommunications networks, computer hardware and core
business applications.
• Isolate problem source and work with the internal telecommunications, system
operations, application development and vendors to resolve problems.
• Follow up with users to ensure problem resolution.
• Develop and maintain documentation of all activities.
Convergys October 2005-
December 2008
Call Center Collection Representative
• Initiate outbound calls to delinquent customers to negotiate payment on accounts due.
• Collect payments on pre-charge off or early delinquent accounts to recover funds and
contribute to client performance.
• Achieve monthly goal figures to contribute to company profitability.
• Maintain documentation and accurate records to contribute to regulatory compliance and
department efficiency. Minimize return checks and debtor/customer complaints.
• Motivate customer to pay outstanding balance in full or determine appropriate payment
arrangement, as directed by client.
Best Buy September 2003-
August 2005
Sales Associate
• Engage customers using selling skills to build complete solutions while maintaining a
balance of high velocity and high service.
• Communicate to customers what’s possible with technology.
• Use all relevant sales tools including online learning to drive profitable growth and exceed
department goals.
• Help answer questions and resolve customer issues.
Education and Training:
Hickman Mills High School
High School Diploma
ITT Technical Institute
Computer Networking System Major