I am seeking a suitable position at a reputable firm where my background and experience can be
well utilized and where I can employ my skills to reach a high level of performance in order to
achieve my personal goals, and any goals that the company will set forme.
Name : Reman Sabek
Nationality : Syrian
Date of Birth : 9th June, 1990
Visa Status : Visit Visa
Contact Numbers : 00971- 558332075
Address : Dubai, UAE
Education Qualifications& Trainings:
Bachelor’s degree in Commerce April 2015
Insurance & Banking
ISCED 5 English certificate April 2012
Linguaphone Institute Ltd.
SHERATON HOTEL : Jan 2015_ Feb 2016
Guest reception agent
Dealing with bookings by phone, Email, latter, fax or face to face.
Completing procedures when guests arrive and leave.
Choosing rooms and handing out keys.
Preparing bills and taking payments.
Answering questions about what the hotel offers and the surrounding area.
Dealing with complaints or problems.
Ensure that each customer receive outstanding service by providing a friendly
The ability to stay calm under pressure and look after several things at once.
Providing professional advice to the customers regarding any enquiries that are work
Selling a range of products and services, to new customers.
Meeting the agreed level of contactwith the customers as maybe necessary to
maintain/increase levels of business activity.
Constantly seeking out new revenue generating opportunities to ensure that company
targets are met
Nouras bookshop library March2013 – Dec2014
Sales and customer service executive
Nouras bookshop library isoneof the leading librariesfrom1976 withmorethan15
Reporting to the Shop Manager
Assisting new employees with their training
Frequently pitching ideas to the higher management team
Following up with customers to answer questions and resolve concerns and complaints.
Working on high quality appointment setting campaigns.
Attending tradeshows & industry events.
Using the latest sales software.
Using Word& Excelin addition to a customized softwareto write reports and create
Ensuring the customers/clients care policies are adhered to at all times
Ensuring all customer/client details is fully completed.
Ensuring pre-payments (where applicable) are processed within appropriate deadlines
Actively workingtowards the company values
Ensuring monthly/ quarterly/ annually objectives,as agreed with the line manager, are
Ability to workas a part of dynamic team & address client’s needs.
Ability to accept a significant level of responsibility & accountability.
Natural affinity fordealing with people fromvarious backgrounds.
Strong interpersonal, communication, leadership & managerial skills.
Good research skills, fast learner, can work under high pressure.
Working Knowledge of Outlook,Lotus Notes & Internet Applications.
Ability to use diplomacy and discretion, when giving out information and referring and
directing callers and visitors.
Ability to make decisions where precedents may not be established.
Ability to determine workpriorities.
Ability to make decisions and take appropriate actions.
Ability to make schedules and deadlines of the work area.
Ability to communicate effectively.
Ability to follow,applies, interpret and explain instruction and/or guidelines.
High speed and accurateTyping Arabic & English / Data Entry.
Public Relation Skills & Customer Service.
Native language Arabic.
Fluent in both written and spoken English.
“All references are available upon request”