1. RENAE HARDY
245 Laurie Meadows Dr. #145
San Mateo, CA 94403
650.438.3172
renaeh308@gmail.com
EXECUTIVE ADMINISTRATIVE ASSISTANT
Dynamic, versatile professional with diverse experience in all aspects of administrative operations, coordination
functions, customer service, and patient relations initiatives. Exceptional skills combined with proven ability to
perform with an array of event planning activities, customized documents, office support functions, and
successfully monitor and oversee complex deliverables. Outstanding performer distinguished for proven
leadership and team-coordination skills with excellent conflict resolution abilities. Expert with managing
processes and procedures that are quality assurance compliant and improve efficiency; accomplished in all areas
of employee relations with keen ability to identify, build, and maintain cross-functional and intra-organization
relationships. Demonstrated strong performance skills that improve team work, enhance productivity and
contribute to long-term sustainable organizational performance.
AREAS OF STRENGTH AND EXPERTISE
• Event Planning
• Quality Assurance
• Conflict Resolution
• Travel Arrangements
•
• Conferences & Off-Site Meetings
• Report Generation
• Billings & Expense Reports
• Healthcare Rules & Regulations
• MS Office Suite
• Customer Service
• Document Generation
• Policies & Procedures
PROFESSIONAL EXPERIENCE
LUCILE PACKARD CHILDRENS HOSPITAL, Palo Alto, CA 2002 to 2015
Assistant to Chief Operating Officer, (2007 to 2015)
Acting as assistant to COO, Chief Nursing Officer, and 3 Administrative Directors with oversight of daily
meeting schedules, travel arrangements, meeting minutes, agendas, and quarterly report generation, while
maintaining all records according to policies, procedures, and quality guidelines.
Key Accomplishments:
• Collaborated with creation of “Weekly Social Huddle,” a casual meeting forum for physicians, nurses, and
staff to develop methods to improve cross-functional communications and improve workflow methods.
• Plan and coordinate annual off-site strategic planning, team-building, and employee recognition events by
leveraging coordination resources, and key administrative personnel.
• Actively participate with select team members to resolve escalated patient complaints, and diffuse issues to
maintain high quality service and convey positive image for organization.
• Direct and coordinate outreach activities and recognition events with physician and executive audiences to
boost employee morale and management relations.
• Write and edit speeches for the internal and external audiences on behalf of senior executives at select events.
• Arrange meetings consisting of physicians, board members, executives, and front line staff.
• Coordinate recruitment efforts for key prospects, including interview scheduling, travel arrangements and
onboarding activities.
Assistant to Vice President – Clinical Services, (2005 to 2007)
Provided administrative functions for VP with travel arrangement coordination, maintaining work calendar and
scheduling meetings, coordinating monthly division conferences for clinical services executives, and general
office functions.
Key Accomplishments:

2. Renae Hardy Resume, Page 2
• Reviewed and maintained human resource files for VP, while ensuring accuracy and updates with licensures
and annual evaluations to adhere to quality assurance directives and regulations.
• Developed customized project tracking tool template for VP to monitor progress on immediate organization
and division-wide goals.
• Performed various document generation and special project requests for VP and senior staff to satisfy
immediate and long-term needs.
• Perform all duties at an optimal level meeting or exceeding organization goals and objectives.
Administrative Assistant, (2002 to 2005)
Charged with administrative functions for Director of Business Planning and Development at Children’s Heart
Center and Pediatric Surgical Services, inclusive of PowerPoint presentations, letters, memos, coordinating
activities with the Art Committee, providing support for CEO Office, inventory and supplies, conference room
and meeting scheduling, processing expense reports, document generation and records retention.
Key Accomplishments:
• Created an array of customized Excel, PowerPoint, and Word documents upon request to meet Director’s
assigned tasks, while adhering to critical timelines and cut-off dates.
• Acted as single point of contact for intra-organization telecommunications requests and problem resolution
for senior administrative offices.
• Monitored work critical inventory, equipment, and general supplies through stringent budget controls, while
continuously reviewing cost reduction opportunities.
• Led efforts as Liaison to the LPCH Art Committee, inclusive of maintaining records, coordinating meetings,
creation of minutes, and intake/outtake of art to meet objectives and further community service efforts that
convey positive image for organization.
EDUCATION AND TRAINING
Bachelor of Arts, Psychology, East Texas Baptist University, Marshall, TX