1.
Problem Solving
Reshma Sharma

2.
Session Rules
• Mute yourself except when you have the floor
• Raise your hand virtually for permission to speak
• Leave the keyboard alone and ask questions
• Encourage each other with appropriate response emojis

3.
Session Objectives
• Understanding Problem
• Creating Problem Statement
• Define the Goal
• Identify the Root cause of the problem
• Plan>Do>Check>Act (P>D>C>A)

4.
What is Problem Solving?
Problem solving is an act of:
 Identifying a problem and creating a Problem statement
 Determining the cause of the problem
 Identifying, Prioritizing & Implementing alternatives for a solution (PDCA)

5.
Problem Statement
A problem statement identifies the current state, the desired future state
and any gaps between the two.
To write a Problem statement we should answer the below:
1) What is the Problem?
2) Where is the Problem?
3) Since when is the Problem?
4) What is the impact?
5) Who is getting impacted?
SMART Goal Specific Measurable Attainable Realistic
Time-
bound

6.
Example
What is the Problem? Candidate dropout rate
Where is the Problem? High drop-out rate in DE language
Since when is the Problem? Q2, 2021
What is the impact? Trending at 13.06%
Who is getting impacted? Onboarding delays
Problem Statement
As per industry standards offer to Joiner Ratio stands between 68% to 80% for lateral hires and about 24% to 36%
for campus hires. For the organization candidate dropout rate for DE language is trending at 13.06% for Q2
’2021, resulting into onboarding delays from 45 days to over 6 months.
Goal Statement
Improve the candidate dropout rate from 13.06% to <10% (an improvement of 20%) by Q4’21

7.
Root-Cause Analysis
Tools: Fish Bone Analysis, 5 Whys Analysis, FMEA, Pareto Analysis etc.
• Identify the right Problem statement
• Any RCA must address two different problems at the same time.
i. Identify gap in the process that made the defective part, why was the error made?
ii. Address the detection system that was not able to detect the error beforehand
• Your root cause analysis is only as good as the info you collect
• Look at the 5Ms: Method, Materials, Manpower, Machines and Mother Nature
• Identification of solutions in line with the root causes identified

8.
Plan > Do > Check > Act
Plan
Identify solutions
in line with the
root causes
identified &
create an
implementation
plan
Do
Align with
stakeholders and
implement the
prioritized
solutions after
testing at a small
scale
Check
Continue to
measure the
success metric
identified for all
the solutions and
assess the impact.
Make necessary
changes if
required.
Act
Final
implementation of
a solution. For
continuous
improvement,
repeat the cycle
(PDC) to find
additional
opportunities for
improvement