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# Problem Solving_V1.0.pptx

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# Problem Solving_V1.0.pptx

Suitable for 1 hour session on Problem solving techniques. Covers creation of problem statement, PDCA cycle, Definition of Problem solving.

Suitable for 1 hour session on Problem solving techniques. Covers creation of problem statement, PDCA cycle, Definition of Problem solving.

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### Problem Solving_V1.0.pptx

1. 1. Problem Solving Reshma Sharma
2. 2. Session Rules • Mute yourself except when you have the floor • Raise your hand virtually for permission to speak • Leave the keyboard alone and ask questions • Encourage each other with appropriate response emojis
3. 3. Session Objectives • Understanding Problem • Creating Problem Statement • Define the Goal • Identify the Root cause of the problem • Plan>Do>Check>Act (P>D>C>A)
4. 4. What is Problem Solving? Problem solving is an act of:  Identifying a problem and creating a Problem statement  Determining the cause of the problem  Identifying, Prioritizing & Implementing alternatives for a solution (PDCA)
5. 5. Problem Statement A problem statement identifies the current state, the desired future state and any gaps between the two. To write a Problem statement we should answer the below: 1) What is the Problem? 2) Where is the Problem? 3) Since when is the Problem? 4) What is the impact? 5) Who is getting impacted? SMART Goal Specific Measurable Attainable Realistic Time- bound
6. 6. Example What is the Problem? Candidate dropout rate Where is the Problem? High drop-out rate in DE language Since when is the Problem? Q2, 2021 What is the impact? Trending at 13.06% Who is getting impacted? Onboarding delays Problem Statement As per industry standards offer to Joiner Ratio stands between 68% to 80% for lateral hires and about 24% to 36% for campus hires. For the organization candidate dropout rate for DE language is trending at 13.06% for Q2 ’2021, resulting into onboarding delays from 45 days to over 6 months. Goal Statement Improve the candidate dropout rate from 13.06% to <10% (an improvement of 20%) by Q4’21
7. 7. Root-Cause Analysis Tools: Fish Bone Analysis, 5 Whys Analysis, FMEA, Pareto Analysis etc. • Identify the right Problem statement • Any RCA must address two different problems at the same time. i. Identify gap in the process that made the defective part, why was the error made? ii. Address the detection system that was not able to detect the error beforehand • Your root cause analysis is only as good as the info you collect • Look at the 5Ms: Method, Materials, Manpower, Machines and Mother Nature • Identification of solutions in line with the root causes identified
8. 8. Plan > Do > Check > Act Plan Identify solutions in line with the root causes identified & create an implementation plan Do Align with stakeholders and implement the prioritized solutions after testing at a small scale Check Continue to measure the success metric identified for all the solutions and assess the impact. Make necessary changes if required. Act Final implementation of a solution. For continuous improvement, repeat the cycle (PDC) to find additional opportunities for improvement