1. Rhonda Lowe-
303 – 2520 Palliser Dr. SW Calgary, AB T2V 4S9 403-988-4047
rhondawlowe@shaw.ca
OBJECTIVE: To join a progressive team where my skills can contribute to the overall productivity of the team.
EXPERIENCE:
ATB Financial
Account Manager – Asset Management
Sept 2015 - Present
• Manage all matters relating to the assigned portfolio of impaired Business and Agriculture loans
through all stages of the recovery process. Manage documentation and systems. Manage third-party
vendors, maintain an active relationship with solicitors.
Operations Specialist – Corporate Financial Services May 2012 – Sept 2015
• Research loan issue prior to Remediation, Job Aide creation and updating, SAP BaS: loan creation,
fee and payment collection, renewal of loans, Acting Team Lead March 1, 2014 through to September
1, 2014.
• Experience in the SAP System: BaS, FICA(ERP), CRM
Credit Analyst – Corporate Financial Services
Dec 2011 – May 2012
• General SAP maintenance, collecting loan fees, renewal of loans, PPR requests, Master Card
requests, Collateral Management, maintaining Sharepoint Data Base, Insurance Renewals.
Loan Administration Officer – Business Service Centre
Aug 2009 – Dec 2011

2. • Daily reconciliation & balancing of various deposit and g/l accounts.
• Investigation of processing errors and follow-up of corrections.
• Daily remittance of mortgage fees.
• Weekly reconciliation and remittance of mortgage Insurance premiums.
• Audit mortgage and personal loan documentation ensuring that all necessary details are met and
meet with lending policy.
• Audit Business and Agricultural documentation ensuring all necessary commitments are met letters
of credit are up to date and correspond, with new loans.
• Funding of Business and Agricultural loans along with processing of fees
Senior Support Specialist – Central Services - Jan 2008 – Aug 2009
• Daily reconciliation & balancing of various deposit and g/l accounts.
• Investigation of processing errors and follow-up of corrections.
• Daily remittance of FCT fees.
• Weekly reconciliation and remittance of CMHC and Genworth Insurance premiums.
• Monthly remittance of FCT search fees.
Skills Developed:
• Increased my knowledge of accounting procedures.
• Gained knowledge in account reconciliation.
• Developed my skills on CSA.
• Developed skills in the preparation of Training Guides.
Senior Loan Service Clerk
Mar 2007 – Jan 2008
• Audit lending documentation, fund and set-up of various mortgages.
• Audit Builders mortgage files, fund advances.
• Process changes for Mortgage Disclosures.
• Work closely with Team Lead and Branch Support to process changes, correction of errors and branch
requests.
• Assist co-workers with various questions and answers.
• Any other duties as requested by Team Lead.
Skills Developed:
• Increased knowledge of Mortgage Administration.
• Have been encouraged to share my knowledge and past experience.
First Calgary Savings
Jan 2006 – Mar 2007
Mortgage Administrator
• Audit lending documentation, fund and set-up of various mortgages to mainframe computer for four
branches
• Preparation of Title Insurance requests.
• Posting of all mortgage funding, fees and payments.
• Preparation of Mortgage Discharges being forwarded to Land Titles.
• Preparation and calculation of Mortgage and Line of Credit Payouts.
• Posting of all payout and fee cheques.
• Preparation of weekly Errors and Omissions report.
• Correspond continuously with law offices.
• Assist four branches with various types of requests, i.e. member inquiries, documentation preparation,
fees.

3. • Update and maintain Title Insurance spreadsheet.
• Research property titles.
• Filing
Skills Developed:
• Increased knowledge of mortgage lending and property titles
• Gained knowledge in Alberta Land Title laws
Credit Union Atlantic
Jan 1997
– Jan 2006
Loan Administration Officer
• Audit lending documentation and any changes to mainframe computer for six branches.
• Prepare and process insurance payments to loan and mortgage accounts.
• Process all branch monthly Active Error and Batch Transaction reports and transmit to
CUMIS/Burlington.
• Correction of payments made to loan, mortgage and deposit accounts.
• Posting of all fees and charges to general ledger for commercial and lending department.
• Calculation and preparation of loan history statements and Commercial Bank Confirmations.
• Assist branches with preparation of lending documentation, registration of commercial lending security
documentation.
• Prepare monthly registration report for accounting department.
• Prepare line of credit renewals being forwarded to members.
• Assist six branches in any capacity when need is required.
• Assist MasterCard Administration Officer at times of vacation.
Skills Developed:
• Increased knowledge of loan documentation and lending procedures.
• Gained knowledge in the operation of the administrative functions.
Member Service Coordinator
• Responded to member inquiries both over the telephone and in person.
• Collection of loan and mortgage accounts, auditing of accounts when necessary.
• Reception and secretarial duties for the lending department and branch manager.
• Calculation and preparation of month end branch sales total reports.
• Scheduling of branch extended hours for loan department.
• Preparation of loan insurance download, balance download with general ledgers and month end
reports, calculate and prepare member insurance refunds (CLIC).
• Preparation of mortgage documentation packages being forwarded to solicitor.
• Small ticket lending.
• Disbursement of all loan and mortgage funds.
• Posting and calculation of loan and mortgage payments and payouts, opening new membership
accounts, follow-up on insurance cancellations. Opening of new term deposit and RRSP accounts.
• Register all security documentation.
Skills Developed:
• Gained first hand knowledge of in branch operation.
• Organized and trained lenders in the operation of personal computers.
• Increased my experience in front-end branch operation.
Administrative Marketing Assistant
• Duties included the operation and maintenance of a MCIF database, balanced and processed monthly
MCIF reports.

4. • Provided assistance on a daily basis to the Marketing Manager with various projects, donation requests
and administrative duties.
• Designed brochures for subsidiary company of Credit Union Atlantic.
• Compose by-monthly staff newsletter, created special signage for branches.
• Developed and maintained computer training centre, provided branch support for computer and related
applications.
• Developed and maintained all internal forms inventory on computerized system.
• Registration of all security documentation.
Skills Developed:
• Created the position of Administrative Marketing Assistant, which was non-existent prior to my
employment.
• Gained a tremendous amount of knowledge in the area of marketing and demographics.
• Proposed idea of computer training centre to the President/CEO then developed the idea/centre. The
training centre was an integral part of the learning process of existing and new staff members.
EDUCATION:
ATB Financial
Change Management – Replaced 2009
Credit Union Institute of Canada/Henson College
Consumer & Residential Mortgage Lending
2001
Computer Training (Microsoft Word 2000, WWW, Outlook, Knowledge of Excel, CU Database CTOS)
Harland Academy
1998
MCIF Database Training
Orlando, Florida
REFERENCES SUPPLIED UPON REQUEST.