1. Ria Jones
San Diego CA 92174
619-438-1921
riajones76@gmail.com
PROFILE SUMMARY
Professional with excellent dispute management skills offers 20 years of Customer Service Experience  19 years of
Child Care Providing Experience  Bilingual: English and American Sign Language (ASL)
SUMMARY OF QUALIFICATIONS
 Basic First Aid / CPR  Microsoft Suite  Strong Interpersonal Skills
 Ability to Multi-Task  Conflict Resolution  Safety Oriented
 Self-Motivated & Adaptable  Excellent Time Management  Personnel Management
 Child Development Background  Personal Care  Adept at Housekeeping
 Appointment Scheduling  Adheres to Policy & Procedures  Positive Attitude
 Positive in high stress situations  Empathetic Personality  Quick Learner
PROFESSIONAL EXPERIENCE
Child Care Providing / Housekeeping
 Ensure compliance with all local and federal laws governing child care ; set the tone for the facility, manage
the curriculum
 Develop budget, manage the accounting and oversee accounts payable and receivable for Maely’s Buddies
Day Care
 Provide care for children from infancy to age 10; instruct children in health and personal habits such as
eating, resting, and toilet habits
 Read to children, and teach them simple painting, drawing, handicrafts, and songs
 Identify signs of emotional or developmental problems in children and bring them to parents' or guardians'
attention
 Coordinate recreational activates for, supervise play, provide meals and snacks according to dietary
restrictions
 Responsible for the safety and cleanliness of the facility; perform heavy housekeeping duties such as
sweeping, mopping and vacuuming of facility
 Maintain individualized records for each child on physical activity and dietary consumption
Staff Management / Customer Service
 Establish strategic goals by gathering pertinent business, financial, service, and operations information
 Define objectives for loan department staff and evaluate outcomes
 Adhere to annual company budgets, scheduling expenditures, analyzing variances initiate corrective actions;
recommend system improvements
 Enforce quality and customer service standards
 Maintain professional and technical knowledge by attending educational workshops; reviewing
 Training fellow agents and/or new agents; schedule of station agents
 Dispute resolution in regards to scheduling flights or lost baggage
 Swiftly and efficiently board and then deplane passengers according to allotted time
 Coordinate cargo and baggage adhering to aircraft limitations
WORK HISTORY
 OwnerMaely’s Buddies Day Care | Bend, Oregon | 2007 to 2015
 Manager | Approved Payroll Advance | Bend, Oregon| 2006 to 2007
 Customer Service Agent| SkyWest Airlines| Eureka, California| 2005 to 2006
 Supervisor| Horizon Airlines | Eureka, California| 2001 to 2005
EDUCATION
Central Oregon Community College Early Childhood Development Studies

2. Zoe Barnum High School High School Diploma