1.
How
Artificial Intelligence
Changed the World of
Customer Experience

2.
By 2021, Artificial Intelligence will be
handling 15% of customer interactions.
Sounds surprising?
Wondering what is the role of AI
in Customer Experience?
Let’s talk about the benefits of AI in
Customer experience today.

3.
Know Your Customer
Artificial Intelligence helps to gather real-time
user data, with which you can understand your
customers’ behavior and needs in a better way.

4.
Simplicity, Efficiency, and
Productivity
AI-enabled Chatbots perform monotonous
and repetitive tasks, giving workforce an
escape from challenges about managing
multiple tasks at a time and add more at
productivity front.

5.
Better Decision Making
By serving businesses with real-time customer
insights, AI helps in taking decisions around
what to do for delivering better experience to
the target user base and keep them hooked
to your products/solutions.

6.
Streamline Purchase Process
By serving businesses with real-time customer
insights, AI helps in taking decisions around
what to do for delivering better experience to
the target user base and keep them hooked
to your products/solutions.

7.
Fraud Detection
The technology collects and compares data in
real-time, which makes it easier to identify any
change in the action or behavior of customers
or any particular element of the mobile app.
And hence, enable businesses to take
preventive measures against frauds.

8.
Customer Analytics
Artificial Intelligence also make it easier to collect
data from different platforms and sources, and
thus, perform customer analytics in a profitable
manner.

9.
Self-Service
AI-based platforms and chatbots serve customers
with an opportunity to pick the right product/
solutions based upon their tastes, needs, and
budget on their own.

10.
Self-Service
AI-based platforms and chatbots serve customers
with an opportunity to pick the right product/
solutions based upon their tastes, needs, and
budget on their own.

11.
Visual, Text, and Voice
Engagement
Not only in case of text, AI also encourages
businesses to engage their target audience
in the form of voice and visual content.

12.
Predictive Personalized
Experience
Artificial Intelligence (AI) also make it possible to
predict the next move of customers based on their
interaction history. And thus, deliver a personalized
and irresistible offers to them.

13.
Read How AI Can Improve Customer Experience in detail, Here:
How AI can Improve Customer Experience Strategy?
[2019-2020 Guide]
https://appinventiv.com/blog/artificial-intelligence-and-customer-experience/
https://appinventiv.com/blog/artificial-intelligence-and-customer-experience/

14.
Contact Us
Appinventiv Technologies
sales@appinventiv.com
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