Because services are being democratizedApplications, services, new business models are being created by citizens/businessesThis is providing a foundation for better and resilient public services and resilient urban design.Government and enterprise become the enablers of public value creation The government becomes an agnostic stakeholder in a wider ecosystem…Take this example: Apps for Democracy. It’s a not-for-profit organization created by by the Mayor of Washington DC, through the president’s CTO’s office.It’s an open community platform developed for submitting 311 service requests.Its mission with "Community Edition" is two fold: to engage the populace of Washington, DC to ask for their input into the problems and ideas they have that can be addressed with technology and then to build the best community platform for submitting 311 (non-emergency) service requests to the city.Example: The first edition of Apps for Democracy yielded 47 web, iPhone and Facebook apps in 30 days - a $2,300,000 value to the city at a cost of $50,000.It’s an excellent example of participatory innovation.Public sector plays a critical role as the enabler of new innovation models.
At least 14 percent of the consultations were for children.
GE & Duke best examples. At Cisco we have defined collaboration to include Social, Mobile, Visual (Video) and Virtual. While each one of these pillars is critical and is moving into the enterprise, what is most exciting is the convergence of the four and rate of speed. From a consumer standpoint it is already happening. An iPhone is the perfect example: mobile, social, virtual (apps) and video all converging with greater capabilities and apps being added daily which enriches the overall experience. Cisco is developing its solutions portfolio so that we have products and solutions offerings in each pillar. For example:Social – Quad, Jabber, WebExMobile – Any Connect in combination with ISE and a MDM (mobile device management) hosted solution offered in our advanced services (coming in next few months)Visual – Video to include all TelePresence, Show and Share, WebEx video, Jabber video (convergence is already happening in our products: social plus video)Virtual: “virtual” occurs at three layers – virtual desktop, (VXI/VDI), virtual content (currently under evaluation) and virtual apps. I am most excited about the virtual apps as Cisco IT is bringing in those transactional systems into the overall experience either within Quad or on mobile devices. Examples include My PTO, My Expenses, My Approvals (one place to have all the items an employee has to approve in one location travel, headcount, expenses, Purchase orders etc.). Making these transactional systems (“app light”) aligns to our goals in ACT which is simplification and an improved employee experience. Enterprises are being asked and in some cases expected to deliver all of these capabilities. In my experience it really doesn’t matter which “pillar” where customers begin, but they must do so with an eye towards architectural convergence. If they start with social they must think of the implications of video and mobile. If mobile, we must think about virtual apps and social. The architectural convergence is the unique differentiator that only Cisco can offer and is a direct example of our 5th priority as a company which is the business architecture and technical architectures converging.
