SlideShare une entreprise Scribd logo
1  sur  21
Presenting
CHATBOTS
Presented by:
Name, ID, Branch
WHAT IS A CHATBOT???
A CHATBOT is an artificial intelligence (AI) software that can
simulate a conversation (or a chat) with a user in natural
language through messaging applications, websites, mobile
apps or through the telephone.
The last decade saw bots as an integral part of tech
companies. For example, IBM has Watson, Apple has Siri,
Google has Google Now, Samsung has SVoice, Amazon has
Alexa, Microsoft has Cortana and Facebook has Portal
(backed by Alexa).
WHAT IS A CHATBOT?
WHAT IS A CHATBOT???
AI Based: These chatbots thrive on dynamic learning
and constantly update themselves using various
interactions. They are intelligent, of superior design,
offer better user-experience.
Rule Based: These are programs with fixed information
and hence offer limited help. They are used for
with limited customer access or to resolve back-end
However, fixed chatbots are not-so-popular due to their
inability to understand perplexed human behavior. Also,
may not be able to handle all the queries and hence
across as a challenge while interacting.
TYPES OF CHATBOTS
V/
S
BUT CHATBOTS ARE ONLY AS
SMART AS THE WORDS YOU FEED
THEM.
(THAT’S WHY MICROSOFT HAD TO
TAKE DOWN TAY AFTER JUST 2 4
HOURS.)
?
?
?
?
? ?
!
!
!
!
! !
There are two different tasks at the core of a chatbot: 1) User RequestAnalysis 2)
Returning the Response
WORKING OF A CHATBOT
WHAT IS A CHATBOT???
This is the first task that a chatbot performs. It analyzes
the user’s request to identify the user intent and
to extract relevant entities.
The ability to identify the user’s intent and extract data
and relevant entities contained in the user’s request is
the first condition and the most relevant step at the
core of a chatbot. If you are not able to correctly
understand the user’s request, you won’t be able to
provide the correct answer.
WORKING OF A CHATBOT
USER REQUEST ANALYSIS
WHAT IS A CHATBOT???
Once the user’s intent has been identified, the chatbot must
provide the most appropriate response for the user’s request.
The answer may be:
•A generic and predefined text
•A text retrieved from a knowledge base that contains
different answers
•The result of an action that the chatbot performed by
interacting with one or more backend application
•A disambiguating question that helps the chatbot to
correctly understand the user’s request
WORKING OF A CHATBOT
RETURNINGTHE RESPONSE
Messaging is the new
browser, and bots
are the new
websites.
“
“
M i k e R o b e r t s , H e a d o f M e s s a g i n g @ K i k , s a i d
t h i s :
WHAT IS A CHATBOT???
Endurance: A Companion for Dementia Patients
Casper: Helping Insomniacs Get Through
the Night
UNICEF: Helping Marginalized
Communities Be Heard
MedWhat: Making Medical Diagnoses Faster
EXAMPLES OF CHATBOTS
MESSAGING APPS ARE WHERE
PEOPLE SPEND THEIR TIME
ONLINE.
CHATBOTS ARE A WAY TO REACH
THEM.
WHAT IS A CHATBOT???
If you suffer from insomnia, you’ll know that the feeling of
almost suffocating loneliness – the idea that everyone else in
the world is resting peacefully while your own mind betrays
you with worries and doubts – is among the worst parts of
not being able to sleep.
Enter Casper’s amazingly named Insomnobot 3000, a
conversational agent that aims to give insomniacs someone
to talk to while the rest of the world rests easy.
WORKING OF A CHATBOT
CASPER
WHAT IS A CHATBOT???
This chatbot aims to make medical diagnoses faster, easier,
and more transparent for both patients and physicians –
think of it like an intelligent version ofWebMD that you can
talk to. MedWhat is powered by a sophisticated machine
learning system that offers increasingly accurate responses
to user questions based on behaviors that it “learns” by
interacting with human beings.
In addition to the ever-growing range of medical questions
fielded by MedWhat, the bot also draws upon vast volumes
of medical research and peer-reviewed scientific papers to
expand upon its already considerable wealth of medical
expertise.
WORKING OF A CHATBOT
MEDWHAT
WHAT IS A CHATBOT???
Chatbots can be operational 365 days a year and 24 hours a
day, allowing them to serve your customers even while
you’re sleeping or doing other tasks.
ADVANTAGES OF A
CHATBOT
ROUNDTHE CLOCK SERVICE
WHAT IS A CHATBOT???
Contemporary consumers desire immediate results and lean
on businesses that deliver on promptness.
One study on chatbot user experience found that 40 percent
of consumers don’t care whether a human or a chatbot
responds to their questions as long as they get quick help.
ADVANTAGES OF A
CHATBOT
INSTANTEOUS RESPONSE
WHAT IS A CHATBOT???
Chatbots can be easily accessed by users who are
increasingly moving away from traditional phone inquiries
and want everything accessible from their mobile phone.
ADVANTAGES OF A
CHATBOT
EASY ACCESS
It’s potentially a huge
business opportunity for
anyone willing to jump
headfirst and build
something people want.“
“
M a t t S c h l i c h t ( E d i t o r, C h a t B o t s
M a g a z i n e )
WHAT IS A CHATBOT???
Due to fixed programs, chatbots can be stuck if an unsaved
query is presented in front of them.This can lead to customer
dissatisfaction and result in loss.
It is also the multiple messaging that can be taxing for users
and deteriorate the overall experience on the website.
DISADVANTAGES OF A
CHATBOT
INABILITYTO UNDERSTAND
WHAT IS A CHATBOT???
Chatbots are not able to memorize the past conversation
which forces the user to type the same thing again & again.
This can be cumbersome for the customer and annoy them
because of the effort required.
DISADVANTAGES OF A
CHATBOT
POOR MEMORY
WHAT IS A CHATBOT???
Chatbots are known for being infamous because of their
inability to make decisions.
A similar situation has landed big companies like Microsoft
etc. in trouble when their chatbot went on making a racist
rant.
Therefore, it is critical to ensure proper programing of your
chatbot to prevent any such incident which can hamper your
brand.
DISADVANTAGES OF A
CHATBOT
0 DECISION MAKING
“
I see speech approaching a point
where it could become so reliable
that you can just use it and not
even think about it.
“
A n d r e w N g : C h i e f S c i e n t i s t @
B a i d u
WHAT IS A CHATBOT???
From my perspective, chatbots or smart assistants with
artificial intelligence are dramatically changing businesses.
Chatbots can reach out to a large audience on messaging
apps and be more effective than humans.They may develop
into a capable information-gathering tool in the near future.
CONCLUSION

Contenu connexe

Tendances

Tendances (20)

Chat Bots Presentation 8.9.16
Chat Bots Presentation 8.9.16Chat Bots Presentation 8.9.16
Chat Bots Presentation 8.9.16
 
Chatbots - An Introduction
Chatbots - An IntroductionChatbots - An Introduction
Chatbots - An Introduction
 
What is a chatbot?
What is a chatbot?What is a chatbot?
What is a chatbot?
 
Conversation UIs & Chatbots an introduction
Conversation UIs & Chatbots an introductionConversation UIs & Chatbots an introduction
Conversation UIs & Chatbots an introduction
 
Chatbot
ChatbotChatbot
Chatbot
 
Chatbot ppt
Chatbot pptChatbot ppt
Chatbot ppt
 
Chatbot and Virtual AI Assistant Implementation in Natural Language Processing
Chatbot and Virtual AI Assistant Implementation in Natural Language Processing Chatbot and Virtual AI Assistant Implementation in Natural Language Processing
Chatbot and Virtual AI Assistant Implementation in Natural Language Processing
 
Chatbot
ChatbotChatbot
Chatbot
 
Chatbots
ChatbotsChatbots
Chatbots
 
Chat bot technologies overview
Chat bot technologies overviewChat bot technologies overview
Chat bot technologies overview
 
AI Agent and Chatbot Trends For Enterprises
AI Agent and Chatbot Trends For EnterprisesAI Agent and Chatbot Trends For Enterprises
AI Agent and Chatbot Trends For Enterprises
 
Introduction to chat bot
Introduction to chat botIntroduction to chat bot
Introduction to chat bot
 
An Introduction To Chat Bots
An Introduction To Chat BotsAn Introduction To Chat Bots
An Introduction To Chat Bots
 
Let's Build a Chatbot!
Let's Build a Chatbot!Let's Build a Chatbot!
Let's Build a Chatbot!
 
Ai chatbot ppt.pptx
Ai chatbot ppt.pptxAi chatbot ppt.pptx
Ai chatbot ppt.pptx
 
Chatbot ppt
Chatbot pptChatbot ppt
Chatbot ppt
 
Chatbot Artificial Intelligence
Chatbot Artificial IntelligenceChatbot Artificial Intelligence
Chatbot Artificial Intelligence
 
Chatbot Technology
Chatbot TechnologyChatbot Technology
Chatbot Technology
 
ChatGPT 101.pptx
ChatGPT 101.pptxChatGPT 101.pptx
ChatGPT 101.pptx
 
Chatbot
ChatbotChatbot
Chatbot
 

Similaire à Chatbots

How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide
How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide
How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide Harikrishna Kundariya
 
Chatbots, and how will Microsoft help us with this?
Chatbots, and how will Microsoft help us with this?Chatbots, and how will Microsoft help us with this?
Chatbots, and how will Microsoft help us with this?PVS-Studio
 
How to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdfHow to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdfAnastasiaSteele10
 
How to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdfHow to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdfStephenAmell4
 
How to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdfHow to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdfJamieDornan2
 
6 Chatbot Metrics To Track For Better User Experience
6 Chatbot Metrics To Track For Better User Experience6 Chatbot Metrics To Track For Better User Experience
6 Chatbot Metrics To Track For Better User ExperienceIQVIS
 
3 ways to make people love your chatbot
3 ways to make people love your chatbot3 ways to make people love your chatbot
3 ways to make people love your chatbotHarsh Jawharkar
 
Artificial Intelligence Virtual Assistants & Chatbots
Artificial Intelligence Virtual Assistants & ChatbotsArtificial Intelligence Virtual Assistants & Chatbots
Artificial Intelligence Virtual Assistants & ChatbotsaNumak & Company
 
AI Chatbot And eLearning Experience.pdf
AI Chatbot And eLearning Experience.pdfAI Chatbot And eLearning Experience.pdf
AI Chatbot And eLearning Experience.pdfPridesys IT Ltd.
 
chat bots are the future of communication.pptx
chat bots are the future of communication.pptxchat bots are the future of communication.pptx
chat bots are the future of communication.pptxJIMSVKII
 
Chatbots definition, functions&use
Chatbots  definition, functions&useChatbots  definition, functions&use
Chatbots definition, functions&useJellyfish.tech
 

Similaire à Chatbots (20)

A concise guide to chatbots
A concise guide to chatbotsA concise guide to chatbots
A concise guide to chatbots
 
chatbots.pdf
chatbots.pdfchatbots.pdf
chatbots.pdf
 
How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide
How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide
How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide
 
Chatbots, and how will Microsoft help us with this?
Chatbots, and how will Microsoft help us with this?Chatbots, and how will Microsoft help us with this?
Chatbots, and how will Microsoft help us with this?
 
How to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdfHow to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdf
 
How to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdfHow to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdf
 
How to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdfHow to build an AI-powered chatbot.pdf
How to build an AI-powered chatbot.pdf
 
Transforming Customer Service with AI-Powered Chatbots
Transforming Customer Service with AI-Powered ChatbotsTransforming Customer Service with AI-Powered Chatbots
Transforming Customer Service with AI-Powered Chatbots
 
6 Chatbot Metrics To Track For Better User Experience
6 Chatbot Metrics To Track For Better User Experience6 Chatbot Metrics To Track For Better User Experience
6 Chatbot Metrics To Track For Better User Experience
 
3 ways to make people love your chatbot
3 ways to make people love your chatbot3 ways to make people love your chatbot
3 ways to make people love your chatbot
 
Artificial Intelligence Virtual Assistants & Chatbots
Artificial Intelligence Virtual Assistants & ChatbotsArtificial Intelligence Virtual Assistants & Chatbots
Artificial Intelligence Virtual Assistants & Chatbots
 
Final presentation on chatbot
Final presentation on chatbotFinal presentation on chatbot
Final presentation on chatbot
 
AI Chatbot And eLearning Experience.pdf
AI Chatbot And eLearning Experience.pdfAI Chatbot And eLearning Experience.pdf
AI Chatbot And eLearning Experience.pdf
 
Chatbots Latest development Technology
Chatbots Latest development TechnologyChatbots Latest development Technology
Chatbots Latest development Technology
 
chat bots are the future of communication.pptx
chat bots are the future of communication.pptxchat bots are the future of communication.pptx
chat bots are the future of communication.pptx
 
Ai chatbot in india
Ai chatbot in indiaAi chatbot in india
Ai chatbot in india
 
CHAT BOTS
CHAT BOTS CHAT BOTS
CHAT BOTS
 
Chatbot
ChatbotChatbot
Chatbot
 
Chat Bots
Chat BotsChat Bots
Chat Bots
 
Chatbots definition, functions&use
Chatbots  definition, functions&useChatbots  definition, functions&use
Chatbots definition, functions&use
 

Dernier

Event-Driven Architecture Masterclass: Challenges in Stream Processing
Event-Driven Architecture Masterclass: Challenges in Stream ProcessingEvent-Driven Architecture Masterclass: Challenges in Stream Processing
Event-Driven Architecture Masterclass: Challenges in Stream ProcessingScyllaDB
 
Design Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptxDesign Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptxFIDO Alliance
 
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptxHarnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptxFIDO Alliance
 
1111 ChatGPT Prompts PDF Free Download - Prompts for ChatGPT
1111 ChatGPT Prompts PDF Free Download - Prompts for ChatGPT1111 ChatGPT Prompts PDF Free Download - Prompts for ChatGPT
1111 ChatGPT Prompts PDF Free Download - Prompts for ChatGPTiSEO AI
 
TopCryptoSupers 12thReport OrionX May2024
TopCryptoSupers 12thReport OrionX May2024TopCryptoSupers 12thReport OrionX May2024
TopCryptoSupers 12thReport OrionX May2024Stephen Perrenod
 
JavaScript Usage Statistics 2024 - The Ultimate Guide
JavaScript Usage Statistics 2024 - The Ultimate GuideJavaScript Usage Statistics 2024 - The Ultimate Guide
JavaScript Usage Statistics 2024 - The Ultimate GuidePixlogix Infotech
 
Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...
Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...
Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...ScyllaDB
 
UiPath manufacturing technology benefits and AI overview
UiPath manufacturing technology benefits and AI overviewUiPath manufacturing technology benefits and AI overview
UiPath manufacturing technology benefits and AI overviewDianaGray10
 
How we scaled to 80K users by doing nothing!.pdf
How we scaled to 80K users by doing nothing!.pdfHow we scaled to 80K users by doing nothing!.pdf
How we scaled to 80K users by doing nothing!.pdfSrushith Repakula
 
Top 10 CodeIgniter Development Companies
Top 10 CodeIgniter Development CompaniesTop 10 CodeIgniter Development Companies
Top 10 CodeIgniter Development CompaniesTopCSSGallery
 
The Zero-ETL Approach: Enhancing Data Agility and Insight
The Zero-ETL Approach: Enhancing Data Agility and InsightThe Zero-ETL Approach: Enhancing Data Agility and Insight
The Zero-ETL Approach: Enhancing Data Agility and InsightSafe Software
 
Event-Driven Architecture Masterclass: Engineering a Robust, High-performance...
Event-Driven Architecture Masterclass: Engineering a Robust, High-performance...Event-Driven Architecture Masterclass: Engineering a Robust, High-performance...
Event-Driven Architecture Masterclass: Engineering a Robust, High-performance...ScyllaDB
 
AI mind or machine power point presentation
AI mind or machine power point presentationAI mind or machine power point presentation
AI mind or machine power point presentationyogeshlabana357357
 
Syngulon - Selection technology May 2024.pdf
Syngulon - Selection technology May 2024.pdfSyngulon - Selection technology May 2024.pdf
Syngulon - Selection technology May 2024.pdfSyngulon
 
WebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM PerformanceWebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM PerformanceSamy Fodil
 
How to Check CNIC Information Online with Pakdata cf
How to Check CNIC Information Online with Pakdata cfHow to Check CNIC Information Online with Pakdata cf
How to Check CNIC Information Online with Pakdata cfdanishmna97
 
Design and Development of a Provenance Capture Platform for Data Science
Design and Development of a Provenance Capture Platform for Data ScienceDesign and Development of a Provenance Capture Platform for Data Science
Design and Development of a Provenance Capture Platform for Data SciencePaolo Missier
 
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...Skynet Technologies
 
ERP Contender Series: Acumatica vs. Sage Intacct
ERP Contender Series: Acumatica vs. Sage IntacctERP Contender Series: Acumatica vs. Sage Intacct
ERP Contender Series: Acumatica vs. Sage IntacctBrainSell Technologies
 
Intro to Passkeys and the State of Passwordless.pptx
Intro to Passkeys and the State of Passwordless.pptxIntro to Passkeys and the State of Passwordless.pptx
Intro to Passkeys and the State of Passwordless.pptxFIDO Alliance
 

Dernier (20)

Event-Driven Architecture Masterclass: Challenges in Stream Processing
Event-Driven Architecture Masterclass: Challenges in Stream ProcessingEvent-Driven Architecture Masterclass: Challenges in Stream Processing
Event-Driven Architecture Masterclass: Challenges in Stream Processing
 
Design Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptxDesign Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptx
 
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptxHarnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
 
1111 ChatGPT Prompts PDF Free Download - Prompts for ChatGPT
1111 ChatGPT Prompts PDF Free Download - Prompts for ChatGPT1111 ChatGPT Prompts PDF Free Download - Prompts for ChatGPT
1111 ChatGPT Prompts PDF Free Download - Prompts for ChatGPT
 
TopCryptoSupers 12thReport OrionX May2024
TopCryptoSupers 12thReport OrionX May2024TopCryptoSupers 12thReport OrionX May2024
TopCryptoSupers 12thReport OrionX May2024
 
JavaScript Usage Statistics 2024 - The Ultimate Guide
JavaScript Usage Statistics 2024 - The Ultimate GuideJavaScript Usage Statistics 2024 - The Ultimate Guide
JavaScript Usage Statistics 2024 - The Ultimate Guide
 
Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...
Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...
Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...
 
UiPath manufacturing technology benefits and AI overview
UiPath manufacturing technology benefits and AI overviewUiPath manufacturing technology benefits and AI overview
UiPath manufacturing technology benefits and AI overview
 
How we scaled to 80K users by doing nothing!.pdf
How we scaled to 80K users by doing nothing!.pdfHow we scaled to 80K users by doing nothing!.pdf
How we scaled to 80K users by doing nothing!.pdf
 
Top 10 CodeIgniter Development Companies
Top 10 CodeIgniter Development CompaniesTop 10 CodeIgniter Development Companies
Top 10 CodeIgniter Development Companies
 
The Zero-ETL Approach: Enhancing Data Agility and Insight
The Zero-ETL Approach: Enhancing Data Agility and InsightThe Zero-ETL Approach: Enhancing Data Agility and Insight
The Zero-ETL Approach: Enhancing Data Agility and Insight
 
Event-Driven Architecture Masterclass: Engineering a Robust, High-performance...
Event-Driven Architecture Masterclass: Engineering a Robust, High-performance...Event-Driven Architecture Masterclass: Engineering a Robust, High-performance...
Event-Driven Architecture Masterclass: Engineering a Robust, High-performance...
 
AI mind or machine power point presentation
AI mind or machine power point presentationAI mind or machine power point presentation
AI mind or machine power point presentation
 
Syngulon - Selection technology May 2024.pdf
Syngulon - Selection technology May 2024.pdfSyngulon - Selection technology May 2024.pdf
Syngulon - Selection technology May 2024.pdf
 
WebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM PerformanceWebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM Performance
 
How to Check CNIC Information Online with Pakdata cf
How to Check CNIC Information Online with Pakdata cfHow to Check CNIC Information Online with Pakdata cf
How to Check CNIC Information Online with Pakdata cf
 
Design and Development of a Provenance Capture Platform for Data Science
Design and Development of a Provenance Capture Platform for Data ScienceDesign and Development of a Provenance Capture Platform for Data Science
Design and Development of a Provenance Capture Platform for Data Science
 
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
 
ERP Contender Series: Acumatica vs. Sage Intacct
ERP Contender Series: Acumatica vs. Sage IntacctERP Contender Series: Acumatica vs. Sage Intacct
ERP Contender Series: Acumatica vs. Sage Intacct
 
Intro to Passkeys and the State of Passwordless.pptx
Intro to Passkeys and the State of Passwordless.pptxIntro to Passkeys and the State of Passwordless.pptx
Intro to Passkeys and the State of Passwordless.pptx
 

Chatbots

  • 2. WHAT IS A CHATBOT??? A CHATBOT is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone. The last decade saw bots as an integral part of tech companies. For example, IBM has Watson, Apple has Siri, Google has Google Now, Samsung has SVoice, Amazon has Alexa, Microsoft has Cortana and Facebook has Portal (backed by Alexa). WHAT IS A CHATBOT?
  • 3. WHAT IS A CHATBOT??? AI Based: These chatbots thrive on dynamic learning and constantly update themselves using various interactions. They are intelligent, of superior design, offer better user-experience. Rule Based: These are programs with fixed information and hence offer limited help. They are used for with limited customer access or to resolve back-end However, fixed chatbots are not-so-popular due to their inability to understand perplexed human behavior. Also, may not be able to handle all the queries and hence across as a challenge while interacting. TYPES OF CHATBOTS V/ S
  • 4. BUT CHATBOTS ARE ONLY AS SMART AS THE WORDS YOU FEED THEM. (THAT’S WHY MICROSOFT HAD TO TAKE DOWN TAY AFTER JUST 2 4 HOURS.) ? ? ? ? ? ? ! ! ! ! ! !
  • 5. There are two different tasks at the core of a chatbot: 1) User RequestAnalysis 2) Returning the Response WORKING OF A CHATBOT
  • 6. WHAT IS A CHATBOT??? This is the first task that a chatbot performs. It analyzes the user’s request to identify the user intent and to extract relevant entities. The ability to identify the user’s intent and extract data and relevant entities contained in the user’s request is the first condition and the most relevant step at the core of a chatbot. If you are not able to correctly understand the user’s request, you won’t be able to provide the correct answer. WORKING OF A CHATBOT USER REQUEST ANALYSIS
  • 7. WHAT IS A CHATBOT??? Once the user’s intent has been identified, the chatbot must provide the most appropriate response for the user’s request. The answer may be: •A generic and predefined text •A text retrieved from a knowledge base that contains different answers •The result of an action that the chatbot performed by interacting with one or more backend application •A disambiguating question that helps the chatbot to correctly understand the user’s request WORKING OF A CHATBOT RETURNINGTHE RESPONSE
  • 8. Messaging is the new browser, and bots are the new websites. “ “ M i k e R o b e r t s , H e a d o f M e s s a g i n g @ K i k , s a i d t h i s :
  • 9. WHAT IS A CHATBOT??? Endurance: A Companion for Dementia Patients Casper: Helping Insomniacs Get Through the Night UNICEF: Helping Marginalized Communities Be Heard MedWhat: Making Medical Diagnoses Faster EXAMPLES OF CHATBOTS
  • 10. MESSAGING APPS ARE WHERE PEOPLE SPEND THEIR TIME ONLINE. CHATBOTS ARE A WAY TO REACH THEM.
  • 11. WHAT IS A CHATBOT??? If you suffer from insomnia, you’ll know that the feeling of almost suffocating loneliness – the idea that everyone else in the world is resting peacefully while your own mind betrays you with worries and doubts – is among the worst parts of not being able to sleep. Enter Casper’s amazingly named Insomnobot 3000, a conversational agent that aims to give insomniacs someone to talk to while the rest of the world rests easy. WORKING OF A CHATBOT CASPER
  • 12. WHAT IS A CHATBOT??? This chatbot aims to make medical diagnoses faster, easier, and more transparent for both patients and physicians – think of it like an intelligent version ofWebMD that you can talk to. MedWhat is powered by a sophisticated machine learning system that offers increasingly accurate responses to user questions based on behaviors that it “learns” by interacting with human beings. In addition to the ever-growing range of medical questions fielded by MedWhat, the bot also draws upon vast volumes of medical research and peer-reviewed scientific papers to expand upon its already considerable wealth of medical expertise. WORKING OF A CHATBOT MEDWHAT
  • 13. WHAT IS A CHATBOT??? Chatbots can be operational 365 days a year and 24 hours a day, allowing them to serve your customers even while you’re sleeping or doing other tasks. ADVANTAGES OF A CHATBOT ROUNDTHE CLOCK SERVICE
  • 14. WHAT IS A CHATBOT??? Contemporary consumers desire immediate results and lean on businesses that deliver on promptness. One study on chatbot user experience found that 40 percent of consumers don’t care whether a human or a chatbot responds to their questions as long as they get quick help. ADVANTAGES OF A CHATBOT INSTANTEOUS RESPONSE
  • 15. WHAT IS A CHATBOT??? Chatbots can be easily accessed by users who are increasingly moving away from traditional phone inquiries and want everything accessible from their mobile phone. ADVANTAGES OF A CHATBOT EASY ACCESS
  • 16. It’s potentially a huge business opportunity for anyone willing to jump headfirst and build something people want.“ “ M a t t S c h l i c h t ( E d i t o r, C h a t B o t s M a g a z i n e )
  • 17. WHAT IS A CHATBOT??? Due to fixed programs, chatbots can be stuck if an unsaved query is presented in front of them.This can lead to customer dissatisfaction and result in loss. It is also the multiple messaging that can be taxing for users and deteriorate the overall experience on the website. DISADVANTAGES OF A CHATBOT INABILITYTO UNDERSTAND
  • 18. WHAT IS A CHATBOT??? Chatbots are not able to memorize the past conversation which forces the user to type the same thing again & again. This can be cumbersome for the customer and annoy them because of the effort required. DISADVANTAGES OF A CHATBOT POOR MEMORY
  • 19. WHAT IS A CHATBOT??? Chatbots are known for being infamous because of their inability to make decisions. A similar situation has landed big companies like Microsoft etc. in trouble when their chatbot went on making a racist rant. Therefore, it is critical to ensure proper programing of your chatbot to prevent any such incident which can hamper your brand. DISADVANTAGES OF A CHATBOT 0 DECISION MAKING
  • 20. “ I see speech approaching a point where it could become so reliable that you can just use it and not even think about it. “ A n d r e w N g : C h i e f S c i e n t i s t @ B a i d u
  • 21. WHAT IS A CHATBOT??? From my perspective, chatbots or smart assistants with artificial intelligence are dramatically changing businesses. Chatbots can reach out to a large audience on messaging apps and be more effective than humans.They may develop into a capable information-gathering tool in the near future. CONCLUSION