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Cellular UAE: +971 55-7023435 Rizwan Mehdi
To become a part of an emerging organization with high goals in a capacity where my mettle and abilities will
be utilized to the maximum and provide me an opportunity to enhance my competence in the field of Airline.
Working in Nirvana Travel Abu Dhabi as Ticketing Manager from May-2008 till now.
Dealing with all corporate companies
Providing best rates to corporate companies and informing about all the conditions of fares and rules.
Manage all the incoming and out going groups of passengers.
Provide options to the customer for all bookings and issue tickets on the cheapest fares
Develop knowledge and experience when dealing with complicated customer itineraries
Dealing with customer complaints and an ability to provide satisfactory solutions
Daily reporting of tickets and refunds
Selling preferred carriers as well as travel related services, such as car hire, hotel, and travel insurance
Achieving sales targets as assigned
Post travel follow-up with customers to obtain feedback on services rendered
Good understand competitors and market trends
Airline practical exposure:
Joined Lufthansa Cargo as booking officer in December 2004
In Abu Dhabi LH as ticketing officer from 21st
Apr06 to 5th
ISB-LH as Ticketing and Reservation Officer in April 2007 for a month
LHE-LH as Ticketing and Reservation Officer in Jan / June 2007 for a month
KHI-LH performed duties as Ticketing & Reservation Officer from 1st
Jan2005 till May2008.
Lufthansa Karachi Airport Experience:
Worked as ticketing officer and looking for Lufthansa Check In from Oct 2007 till Apr 2008.
Nature of Work related Ticketing:
Ticketing And Reservation
Dealing with customers
Passenger Flight Check (PFC)
Daily Sales Report
Issuing STPC Vouchers
Daily Flight Manifest
Maintaining Pre waiver
Certificates and Achievements:
December 2005 from Lufthansa General Manager
Passenger Sales UAE and Director Gulf and Pakistan Mr.Uwe Wriedt
Mr.Ashraf Dawe(Country Manager) Passengers Lufthansa Abu-Dhabi
Mr.Kamal Rashid(Country Manager Lufthansa Pakistan)
DGR (Dangerous Goods) WBT certificate.
Certificate by German police "Documents check "
Contents of Ticketing II QSH-029-FRANKFURT
Fare constructions normal fares
TST-manual creation, changes and updates
Class differentials incl. MCO issue
Rebooking, rerouting, reissue of LH and OAL documents
RTW-fares: issue and changes
Contents of CKI FRA-001 in Munich
Introduction to CKI program PICTURES.
Passengers check in with and without baggage.
Updating/Canceling passenger data
Passengers with special handling (UM.WCH)
Passengers traveling with live animals.
Through check-in of Passengers and baggage.
Accepting transfer passengers
Worked at the gate.
Degree Year Institution Achievements
B.Com 2006Govt. Premier Commerce College
Certificate Institution Fields
Diploma NIDP(National Institute of Data processing) I T
Air Ticketing P.I.A-2004 Tariff and Ticketing
Online Training Lufthansa Abu Dhabi –2006 Ticketing & Reservation
Ticketing II QSH-029 Frankfurt –2007 Basic Ticketing 2
Check In FRA 001-2007 Munich CUTOVER PICTURES
Star Alliance Online Tutorial certification.-2007-2008
Father's name: Abbas Mehdi
Place of Birth: Karachi
Driving License: Abu Dhabi-UAE
Domicile: Karachi (Pakistan)
i. English (fluent)
ii. Urdu (fluent)
iii. Arabic (Learning)
Name Company Position Phone Email
Ashok Kumar Lufthansa Key Account Manager 050 8118047 firstname.lastname@example.org