Corporate Overview 2009

1. company
Security | Reliability | Connectivity | Expertise
TelecityGroup – Europe’s leading network independent data centre provider

2. TelecityGroup: where content meets connectivity 03
TelecityGroup
TelecityGroup is the leading provider of premium, network independent data centres
in Europe. We offer a range of flexible, scalable and highly connected data centre and
value-added services to all types of organisations. Our services are supported and
delivered by highly experienced staff who are on site 24x7.
“ oth the quality of the data centre and the support
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provided by TelecityGroup’s engineers help us deliver
excellent IT services for our customers and strengthen
our market leadership in IT outsourcing; a win-win
situation for us.”
Paul van Roozendaal
Managing Director, CSC
Headquartered in London, TelecityGroup Built to the highest industry standards, TelecityGroup’s data centres
operate with a number of sophisticated features to offer comprehensive
operates data centres located in prime levels of physical and environmental resilience. These include:
positions across Europe for commerce and • Fully-redundant and resilient power supplies
connectivity, including Amsterdam, Dublin, • xtensive physical security including round-the-clock monitoring,
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Frankfurt, London, Manchester, Milan, Paris, controlled access using biometrics and visual identification
and Stockholm. From colocation to fully • Highly-sensitive fire detection and protection systems
managed hosting environments, we offer a Exceptional customer experience
suite of premium data centre and associated We believe in delivering the best possible experience to all our
IT and internet services that are designed customers. To this end, we have invested heavily in our frontline staff:
over 80% of our employees are in customer facing roles and their
to meet organisations’ evolving needs for primary concern is the delivery and support of your business-critical
scalability, flexibility, efficiency, security and data centre services. These experienced and responsive employees are
available 24x7 to deal with all issues ranging from implementation and
connectivity. provisioning, through to maintenance and support, throughout the
project lifecycle.
Our secure, resilient data centres house mission critical technical,
web and internet infrastructure under one roof. By serving as secure Services: Colocation to managed hosting
locations for IT infrastructure, our data centres enable you to run, TelecityGroup offers a full range of core data centre services to meet
store, share and distribute applications, content and media effectively. your specific needs. These include:
reliability
Highly connected data centres • olocation services: secure, resilient, and fully redundant facilities
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for companies looking to house their mission-critical equipment
For many organisations, the effort involved in building, owning and
managing their own data centre infrastructure and supporting services • lexible power densities: our facilities are designed to support
F
is an expensive diversion from their core competence. TelecityGroup a wide diversity of power requirements offering up to 20kW per
offers an efficient, cost-effective and pan-European alternative. customer rack
• anaged hosting: bundles of the best-of-breed hardware,
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security, storage, connectivity and monitoring services with ongoing
management

3. TelecityGroup: where content meets connectivity 05
connectivity Our services
Enterprises turn to TelecityGroup for premium web,
IT infrastructure hosting, connectivity and value-added
services. This allows them to reduce costs, improve service
levels and focus on their own core excellence.
Additional IT and connectivity services
To complement our core data centre solutions, we also
provide a wide range of value added services. From online
security to network services, TelecityGroup tailors these
services to suit your business processes and meet your
objectives. They include:
• IT infrastructure design & consulting
• Network services
• Internet security services
• Data storage & security
• erver management &
S
performance optimisation
• isaster recovery and data
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centre replication
TelecityGroup’s mission is to deliver operational
excellence for all customers. At the heart of our business
“ Our customers choose us because of the state-of-the-art facilities and enterprise- are reliable, secure, resilient and highly-connected data
class network we offer them, and it was important to replicate this same high
standard in Europe. TelecityGroup is highly regarded for both its premium data centres centres, coupled with a range of services provided by
and operational expertise. As well as being housed in the most advanced data centre dedicated and experienced staff.
in Europe, our customers will benefit from local connectivity to Tier-1 providers and a
10GB private fibre interconnect back to The Planet’s core network in the USA.”
Douglas J. Erwin
Chairman and Chief Executive Officer, The Planet

4. 06 TelecityGroup: where content meets connectivity
resilience
Why choose
TelecityGroup?
Building, owning and managing your data centre
infrastructure and supporting services can be an expensive
diversion from your real focus - running your business.
Working with TelecityGroup gives you access to premium
data centres operated by experts, leaving you free to
concentrate on achieving your business goals. Read the
following 10 reasons to see how we offer a first-class,
cost-effective alternative.
Customer-centric approach Unrivalled choice of connectivity
From your account manager, through to the TelecityGroup’s network independent data
highly-skilled engineering and facilities experts centres are connectivity hubs offering direct
who manage your infrastructure, our expert, and unrivalled access to almost every local,
hands-on team work closely with you to national, pan-European and international
understand your business right through your network operator, including all major broadband
project’s lifecycle. networks and internet exchanges such as LINX,
DE-CIX, AMS-IX and NETNOD.
Experienced people
Over 80% of our employees are in roles Environmental leadership
providing direct customer support and their With the extensive experience of our facilities
primary concern is the delivery and support of teams, many customers find that our data
your business-critical data centre services. centres are more efficient than their own. But
that’s not good enough for us - we want to
Financial stability make them even more efficient. We were the
Telecity Group plc is a profitable, financially- first network-independent data centre to sign up
strong UK FTSE 250 company with a strong to the new European Code of Conduct for Data
balance sheet, and a diverse customer base. Centres and are members of the Green Grid,
and we continue to pioneer innovative ways to
Resilient power and security
maximise energy efficiency in the data centre.
TelecityGroup operates some of the most secure
data centres in the world with fully redundant Pan-European presence in city centres
power and cooling infrastructure to ensure We have a standard product set and common
resilient and reliable always-on services. data centre infrastructure across Europe that
allows for rapid solution deployment and
Capacity for growth
provisioning.
Our programme of data centre expansion is the “ In TelecityGroup we have found a reliable partner who has
biggest in Europe, expanding our capacity in all Value added services the capacity to cater for the very strong growth in our IT
our markets through building new data centres Whether you need help backing up your infrastructure requirements while at the same time meeting
and expanding existing ones ensuring we have critical data, ensuring your online environment our exacting needs for redundancy, high availability, physical
the capacity to support your growth. is secure or with reliable network services, security and service quality in the data centre.”
TelecityGroup offers a wide range of
Value for money M. Simon
complementary value added services. Technical Director at Digiplug
Our premium, network independent, data
centres deliver value for money and savings to
your bottom line.

5. expertise
08 TelecityGroup: where content meets connectivity
Our data centres
TelecityGroup’s data centres are hubs for commerce, content
and connectivity offering access to hundreds of carriers
across Europe.
Highly connected network independent data centres
TelecityGroup’s data centres are at the heart of In addition, ten of our data centres host the key
the digital economy. Hundreds of carriers are national Internet Exchange Points (IXP) allowing
located in our sites across Europe, representing networks to interconnect and exchange Internet
all major network and broadband operators. traffic at national and international level with
This means that in addition to TelecityGroup’s speed and efficiency. They include:
own resilient managed connectivity services
• Amsterdam – AMS-IX
(such as IP Multihome), you can interconnect
with hundreds of Tier 1 and Tier 2 global and • London – LINX and LoNAP
national network providers and ISPs within our • Frankfurt – DE-CIX
facilities for your settled peering, settlement • Stockholm – Netnod
free peering and transit requirements’. • Dublin – INEX
• Manchester – MaNAP
• Paris – Sfinx and Panap
• Milan – MIX
TelecityGroup:
Europe’s most advanced
data centres, expertly run
“ By outsourcing the data centre we have
the freedom to concentrate on what is
unique for Ernst & Young.”
Dr. Harold Klein
CTO, Ernst & Young
SFINX

6. 10 TelecityGroup: where content meets connectivity
Standards Pan-European presence
We lead in environmental data centre initiatives and Our extensive and highly-targeted programme of data centre expansion is the
adhere to stringent industry standards. largest in Europe. We are expanding our capacity in all our markets through
building new data centres and expanding existing ones ensuring we have the
Adherence to standards that dramatically improve the efficiency of
Operational excellence is vital for TelecityGroup, data centre power and cooling. These designs capacity to support your growth. Since 2008 we have opened new facilities in
and we are demonstrating this through our have generated considerable savings for London, Amsterdam, Stockholm and Milan. In addition, a second new data centre
adherence to key industry standards. TelecityGroup’s customers by reducing energy
We have achieved the information security consumption and cutting data centre carbon
in Paris is currently under construction and will open during 2009.
standard ISO 27001:2005, ISO 9001:2000 in emissions in the process. In addition to these
many of our data centres and Payment Card initiatives, a number of our data centres use
Industry Data Security Standard (PCI DSS) renewable energy sources including Paris,
accreditation. Stockholm and Powergate in London.
STOCKHOLM (2)
To help influence both developers and end
SWEDEN
users of data centre technology, TelecityGroup
is a member of the Green Grid. This global
consortium seeks to provide industry-wide
TelecityGroup is a member or patron of a recommendations on best practices, metrics and
number of industry associations including: technologies that will improve overall data centre
Internet Watch Foundation, Federation Against and business computing energy efficiencies. We MANCHESTER
Copyright Theft, The Green Grid and Euro-IX. are also an early adopter of the European Code UK
In the UK our data centres are audited by the of Conduct for data centres, a new initiative to
Centre for the Protection of Critical National provide benchmarks for data centre efficiency
Infrastructure. and best practice. Our work was recognised in
2009 when we won the “Best Leadership and DUBLIN AMSTERDAM (4)
Telecity Group plc is listed on the London Stock Innovation in Environmental Policy” award at the IRELAND NETHERLANDS
Exchange (TCY.L) and a member of the FTSE Data Centre Europe Awards.
250, techMARK and FTSE4Good indices.
Contact TelecityGroup
Environmental leadership
If you would like to contact someone at
Businesses are ever more reliant on their TelecityGroup please email info@telecity.com LONDON (8)
computing infrastructure and face a huge or view our website www.telecitygroup.com. UK
challenge in managing the energy costs and For your individual country contact details
carbon emissions associated with such a FRANKFURT (2)
please see the back cover.
critical element of their organisation. To help GERMANY
our customers meet this challenge, we are
continuing to develop innovative technologies
PARIS (3)
FRANCE
MILAN (2)
ITALY

7. security
“ We made the decision to outsource the hosting and security of the site to a
specialist, to guarantee we could deliver consistent quality of service while
focusing on the site’s content. TelecityGroup’s highly resilient and secure
facilities, combined with their skilled staff, offered just the service we were
looking for. Our focus is to maintain a good customer experience on the website;
it can make the difference between a sale and someone looking elsewhere.”
Mike Coogan
Marketing and E-Commerce Director, Toys”R”Us
Amsterdam Dublin Frankfurt London
+31 (0) 20 564 0800 +353 (0) 1 433 2000 +49 (0) 69 900 210 +44 (0) 20 7001 0101
nl.info@telecity.com ie.info@telecity.com de.info@telecity.com uk.info@telecity.com
Manchester Milan Paris Stockholm
+44 (0) 870 750 2990 +39 02 489 8000 +33 (0) 1 49 97 30 60 +46 (0) 8 799 3800
uk.info@telecity.com it.info@telecity.com fr.info@telecity.com se.info@telecity.com www.telecitygroup.com
CM001/UK/06/09/V.1