1.
Profile
Network and Systems Administrator dedicated to continuous process improvement in the
face of rapidly evolving and changing networks. Extremely goal oriented, proactive in
addressing and resolving issues, and skilled in advanced complex problem solving.
Experienced at managing help desk support department. Dedicated team player willing to
assume additional responsibilities to meet tight deadlines.
Experience
Systems Administrator, FutureNet Security Solutions - November 2014 to present.
Nashville, TN
- Manage Windows server network with 10-12 virtual servers hosted with Hyper-V.
- Manage domain with over 300 in-office and remote workstations.
- Operate and maintain corporate Microsoft O365 environment.
- Utilized Cloud storage tools to take the burden off of aging SQL and Sharepoint servers.
- Provide remote network and application support to employees 24 hours a day.
- Account management for software licensing and hardware maintenance and purchasing.
- Built Cisco VoIP phone and Voicemail servers as well as maintain corporate telecom
systems.
- Planned, created, and maintained asset management tools within SharePoint.
- Conduct all server, network device, and end user device maintenance.
- Manage telecom and ISP accounts.
- Establish business to business VPN tunnel for corporate business analysis and asset
collaboration.
- Maintain ability and knowledge base to provide support to suit any needs the company
may acquire.
- Provide technical support to engineering team members in the form of networked
AutoCAD, SolidWorks, Rockwell Automation, and other engineering specialized
software systems.
901-568-4558
rob.saldana9@gmail.com
1112 Lila Dr.
Murfreesboro, TN 37128
ROBERT SALDANA

2.
- Provide access to necessary software and programming applications for the
development, engineering, installation, and operation of entry point security systems and
automated barrier devices.
- Maintain network, server, and backup databases for Microsoft Dynamics SL, CRM 2013,
Microsoft SQL Server, and SAN devices.
- Conduct and conclude all projects and tasks with minimal supervision.
- Create standardized image format and migrated all workstations from OEM software
installations to customized configurations based on individual departmental
requirements.
- Build and implement Network Monitoring tool, to create supervision of all network
attached devices.
- Maintain SQL and Sharepoint backups and storage on a daily snapshot and weekly bare-
metal protocol.
- Upgrade and update aging systems in order to mitigate unnecessary spending on new
devices.
- Coordinated E-Scrap sale and reduction of outdated equipment.
- Provide exhaustive and detailed documentation of all projects undertaken as well as any
new best practices discovered during work cycle.
Tier II Helpdesk Analyst, ADS Security — March 2014 to August 2014
Nashville, TN
- Managed all company iOS portable devices
- Fielded all Sales and Service representative equipment
- Prepared, tested, and managed proprietary software for programming, activating, and
managing alarm, managed access, and integrated automation based home security
systems.
- Maintained Microsoft Exchange 2008 distribution groups and user mailboxes for an
enterprise company.
- Managed Microsoft Active Directory databases for domain users, devices, and servers.
- Managed VMWare and ESX servers.

3.
- Fielded Citrix Xen Desktop 7.1 system to sales staff at remote offsite locations over 4G
iOS devices.
- Managed Avaya IP Phone database, directory, and desktop systems.
- Provided 24 hour support to intra-company domain and asset users.
- Operated and maintained Windows 7 virtual desktop machines for 285 users.
- Managed Barracuda message archiver, spam, firewall, virus, and message filters.
Apple Repair Technician, Flextronics — 2013 to 2014
Memphis, TN
- Certified to conduct original manufacturer hardware and software repairs to Apple
portable computer systems.
- Conducted failure analysis of consumer operated systems, “known-bad” hardware, and
corrupted software.
- Strenuously tested consumer products and returned them to customers with issues
repaired.
Sales Associate, City Auto Sales, Inc. — Spring 2013 to Fall 2013
Memphis, TN
- Advertised, organized, maintained, and sold vehicles from an inventory valued at more
than $2 Million USD.
- Provided continued support to customers, post sale, and throughout as necessary
warranty claims.
- Developed a more diverse professional and friendly customer service demeanor.
Data Network Specialist, United States Marine Corps — 2003 to 2013
Camp Lejeune, NC; Okinawa, Japan; Camp Pendleton, CA; 29 Palms, CA
Data Network Specialist, USMC Combat Service Support Command — 2010 to 2012
Okinawa, Japan
- Trained with and fielded the Deployed Security Interdiction Device.

4.
- Maintained a strategic WAN with the purpose of giving support to the forward
deployed units in South Korea, mainland Japan, the Philippines, Australia, Indonesia,
Malaysia, Cambodia, and Thailand.
- Linked user accounts to Common Access Cards with appropriate permissions for each
individual user.
- Sustained and serviced a federally owned inventory of high security tactical
communications equipment, worth over $1 Million USD.
Data Network Specialist, USMC Combat Service Support Schoolhouse — 2008 to 2010
Camp Lejeune/Camp Johnson, NC
- Creating, fielding, and troubleshooting device images formed with Norton Ghost
software to over 1000 workstations.
- Maintained network of over 60 electronic classrooms.
- Continuous maintenance of drivers, new devices, security, and removal of vulnerable
weaknesses in the network.
- Conducted hardware review as well as installation, recycling, and refurbishment with
HP for replacement hardware.
- Utilized VM-ware to reduce costs of excessive hardware; trained subordinates on use
and troubleshooting VM-Ware networks and systems.
- Created and maintained over 5000 user accounts in Microsoft Active Directory.
- Updated and carried out trouble tickets in Sharepoint.
- Served as assistant radio chief for secure ultra-high frequency (UHF) and very high
frequency (VHF) radio networks.
- Maintained an inventory of over $10 Million USD.
Data Network Specialist, Second Battalion 10th Marine Regiment, Second Marine Division
— 2005 to 2008
Camp Lejeune, NC
- Provided help desk support to a battalion (roughly 950-1000 users)
- Provided “white glove” service to senior officers and enlisted personnel,
with which professionalism was absolutely key.

5.
- Provided website maintenance support for the battalion and its
subordinate four companies.
Combat Communicator, Operations Iraqi and Enduring Freedom, Fall 2005 - Summer
2006, Winter 2007 - Fall 2007, Winter 2008 - Midsummer 2009, Winter 2009 - Summer
2010.
- Served as radio operator and light machine gunner on a combat deployment to Ar
Ramadi, Iraq and the surrounding region during the 2005 and 2006 Iraqi government
elections.
- Served as Radio operator and fire team leader on a combat deployment to Fallujah and
surrounding region during the final push to eliminate insurgent threats to the Iraqi people.
- Coordinated and maintained cryptological security for tactical communications for
myself as well as other teams, squads, and platoons in sister units.
Education
Bartlett High School, Bartlett, TN — High School Diploma, 2004
USMC Combat Communications School, 29 Palms, CA — Graduate Data Network
Specialist Course, 2005
Skills
• Exceptional interpersonal communication
• Advanced account management in Active Directory, Microsoft Dynamics and
Sharepoint
• Mission oriented
• Efficient multi-tasker
• Rapport with HP and Dell hardware services
• Blackberry, Apple, and Android mobile device technical support
• Microsoft Exchange server 2000, 2003, 2007, & 2010 certified administrator

6.
• ComptTIA Network+ certified 2011
• CompTIA Security+ certified 2011
• CCNA certified 2004
• VMware certified 2010