Operations, Syllabus

1. DSC 5530 Production and
Operations Management
Dr. Ibrahim Salama
Dr. Robert Radics
2016 Fall Semester
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2. Professor: Dr. Ibrahim Salama
Dr. Robert Radics E-mail: riradics@ncsu.edu
Office Location: 308 CMB
Office Hours: TR: 6:15pm-7:00pm Class Hours: TR 2:25 pm-3:40pm
Acknowledgement: Dr. Bahar Movahedi and Dr. Ibrahim Salama
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3. This course introduces the issues in the design, planning, and control of
manufacturing and services delivered.
The topics include analysis of processes, forecasting, production
planning and control, system design, total quality management, work
force management, supply chain management, project management
and simulation.
Course Description
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4. • Understand how Operations supports the business and its relations to
other functional areas.
• Develop decision making skills.
• Develop a global perspective on the Operations Management.
• Understand the impact of new technologies, information systems on the
operations function.
• Understand the importance of human resources in the Operations
function.
• Understand key terms, concepts, and practices for planning, organizing,
and controlling resources to improve the quality, efficiency, and cost of
production and service operations.
• Introduce modeling and methodologies to mitigate issues.
Course Goals
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5. Operations Management by J. Heizer
and B. Render
11th edition
ISBN 9780133407983
Required Texts
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6. Student Learning Outcomes
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On successful completion of this module the
students will be able to:
• Recognize, identify, and define operational problem or process
improvement opportunity.
• Use appropriate tools to achieve the desired improvement in an
operation process
• Customize and complete the application tools and techniques to
achieve the desired improvement to a process.
• Organize and present material that consists of technical subject
matter.
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7. Academic Honesty
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Assurance of Learning
Students will be evaluated through exams, presentations, critical thinking exercises, as well
as writing assignments. Students will have sufficient opportunities to achieve learning
outcomes through the completion of review and discussion questions on each topic, case
discussions, class discussions, and examinations. A detailed description of all the
requirements for the course is discussed later in the grading and assignment sections of
this syllabus.
Academic Honesty
The expectation for this course is that each assignment will be completed by each member
of the class without assistance or input from anyone else, unless otherwise stipulated in
the written instructions for an assignment. Submission of any work completed in whole, or
in part, by anyone other than the student submitting the assignment may result in an F
grade for the course. Please see the University policies regarding grading and academic
honesty for further details.
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8. Student Disability Services
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Students with disabilities (physical, learning, psychological, chronic
medical, etc.) who would like to request accommodations and services
are required to register with the Office of Student Disability Services
(SDS) in Suite 120 in the Student Services Building. Please contact the
SDS Staff at (919) 530-6325 or email sds@nccu.edu. If you are NEW to
SDS, please contact the office for an appointment. If you had
accommodations previously, you can resubmit a request by visiting our
website at www.nccu.edu/sds and clicking on the Accommodate Link.
Students are expected to update their accommodations each semester,
preferably during the first 2 weeks of each semester.
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9. Student Support/Ombudsperson
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The Student Ombudsperson is available to assist students in navigating
unexpected life events, (e.g. short-term illness/injury, loss of a loved
one, personal crises) and guide them to the appropriate University or
community resources. Students may also receive assistance with
resolving some emergency financial concerns, understanding NCCU
policies or general problem-solving strategies. Schedule an
appointment by contacting the Student Ombudsperson in the Office of
the Dean of Students, G-06 Student Services Building, at (919) 530-
7492 or bsimmons@nccu.edu.
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10. Road Map to Success: The how to
guide!
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1. Each student must obtain a textbook and all required class materials.
2. Read this syllabus in its entirety, pay particular attention to the assignments and
expectations.
3. Follow weekly topics, assignments, expectations and announcements made in class.
4. Submit your assignments and presentations on the due date. Late work is not
accepted.
5. “Yikes, I cannot figure out what I am supposed to do!” Don’t wait until you are
frustrated! Contact me!
6. “I just got behind!” Don’t panic! Contact me and make an appointment or see me
during my office hours.
7. I failed the exam!” Again, don’t panic. It is not the end of the world. Failure leads to
bigger successes! We may be able work out a plan together.
8. Most important. You are not alone.
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11. Attendance and participation
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Class attendance is mandatory to ensure the integration of classroom
lectures, SLO, and assignments. Students are expected to be present
and on time at all regular class meetings and examinations.
For Missed Classes/Assignments/Exams/Late Arrivals: When a student
misses a class, fails to submit an assignment on time, misses an exam,
or arrives to class late due to an excused reason outlined by university's
regulations, he or she can submit the Missed Class/Assignment/Exam
form (available on course Blackboard) to Blackboard.
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12. Paper Report and Critique
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Papers have been chosen for select classes and one group/student has
been assigned to present the paper and start/lead the discussion in each
class. All student should read and be prepared for the discussion.
All students should submit a paper report for the assigned paper. The
reports are 1-2 pages in length. No late submissions will be accepted.
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13. Intellectual Research Assignment
Paper and presentation
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Each group will select a topic of operations and supply chain management
to conduct a research assignment (academic literature review). Students
can ONLY use peer-reviewed, supply chain/operations management
focused papers from NCCU business Journal databases.
Students are encouraged to consult the professor to select topic, find
resources and receive guidelines on how to write an academic paper.
Students will make presentations of their IRA progress and their final
report. The final report presentation will be graded.
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14. Progress Report and IRA
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Each group will have 15-20 min. presentation about their plan for their IRA assignment.
The students expected to introduce:
• The topic, why thy choose this particular one.
• What the research question is.
• Explain and discuss 4-5 academic journal papers are closely related to the topic.
• Thoroughly explain and critically analyze 3 journal papers are the most related to the
subject.
• The important theories, concepts, views, or subjects within the area of research.
• Show min. 5 references in APA format that may be used in their study. The final IRA
report has to include 10 papers
• Discussion of the future studies and limitations of the research topic, as discussed in
the literature.
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15. Chapter Exams
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Chapter exams may include multiple choice, short answers, short essay,
and problem solving questions conducted in class or online.
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16. Classroom Rules
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The School of Business has adopted the following rules that each professor is
required to enforce:
• All electronic devices (except medical devices) must be shut off and put away
during business classes (unless there is prior approval by the class instructor).
• There will be absolutely no eating or drinking during business classes or at any
time within defined high technical classrooms.
• All (off campus) class visitors must be approved by the Office of the Dean (or
Associate Dean) prior to the class in order that they may be insured by NCCU.
Children under 13 years old should not be in the class.
• Mandatory attendance policy. More than 2 weeks of missed class sessions could
result in being dropped from the course with an NW prior to announced due date
in NCCU calendar and NF after this official drop date. This is YOUR responsibility to
drop the course should you decide not to continue the course.
• Please note that last day for undergraduates to assign an (“NW” grade); withdraw
from a class (“WC” grade) or the university with a (“W” grade)is October 9th
2016.
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17. Grading
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Assignments % Final Letter
Grade
Scale
Case Report, Presentations & Class
attendance
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HBR paper report and critique 15 A 90-100
B 80-89
C 70-79
D 60-69
F below 60
Intellectual Research Assignment Report 15
Intellectual Research Assignment Presentation 10
Exam 1, 2, 3 30
Exam 4 20
Total 100

18. Students’ Expectations Outcomes
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20. Students’ Expectations Professor
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22. Operations and Productivity
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Operations and Productivity
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23. Why Operations Management
Matters
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Operations management is a fundamental part of any
organization. In fact, Forbes magazine reported in 2011
that about three quarters of all CEOs came from an
operations background. Not all these CEOs studied
operations in school; only some of them did. Many
majored in finance, marketing, information systems, or
engineering and ended up in operations at some point in
their careers.
Mary Ann Anderson, MSE, Edward J. Anderson, Geoffrey Parker WHY OPERATIONS MANAGEMENT IS IMPORTANT FOR YOUR COMPANY
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24. What is Operations Management?
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Operations management refers to the administration of
business practices to create the highest level of efficiency
possible within an organization.
It is concerned with converting materials and labor into
goods and services as efficiently as possible to maximize
the profit of an organization. Operations management
teams attempt to balance costs with revenue to achieve
the highest net operating profit possible.
Investopedia on Facebook
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25. Main functions of a company
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27. Class Discussion: Why
Manufacturing Matters
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28. 1 st Lecture Outlines
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Syllabus
Grades
What Operations Management is
Why Operations Management Matters
How Can You Profit from Learning Operations
Management?
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29. Next Class
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Chapter 1 “Operations and Productivity”
Due date for submitting group members
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