A BRIEF CAREER HISTORY
MANAGEMENT
ADMINFACTORY
ROB TILLEY
BATCH
FMCG

Always vigilant about safety
Good listener
Develop team skills for the benefit of all
Understand the big picture and how it all connects
Help the team see the big picture
Help the team to get it all connected
Keep the team focused on what’s important now
A SUCCESSFUL OPERATIONS
MANAGER

At the end of the week I know I
have been successful when…

Project results aren’t as expected?
Working example
REVIEW Examine and share the results
Provide support
Talk to the stakeholders to gain
opinion
Is this the best we can get?
Are there new priorities?
With the team, formulate a new plan
Take action and don’t give up.

LEADERSHIP STYLE
Encourage discussion, debate and sharing of ideas
Everyone should play a part in the groups decisions
Still requires guidance from a leader, not a dictator.

HOW I COMMUNICATE
Would you mind…..
Can you help John to……please
How do you think we can do this?
Thanks for doing that, it helped a lot. Well done.
We need your help. We have a lot of pressure on this happening today to keep a
customer happy. Is it possible to get this done by the end of the day? What problems do
you think we will encounter or what will suffer if we do?
I understand your misgivings however for today we need make this happen. What you
say makes sense though and I think the team really needs to consider your idea and
maybe we can make it procedure if we get consensus.

Does my style change if results
aren’t what I wanted?

Does my style change if results
aren’t what I wanted?
REVIEW

Does my style change if results
aren’t what I wanted?
REVIEW
Share the results with the teams.
Review the data myself to see if I
can figure out why.
Determine if other priorities have
taken over now
If not, reaffirm with the crews
why it’s important. Remind them
of WIFM
If timelines are critical I will begin
to manage more closely whilst
being vigilant not to micro-manage.
Always trying to be as diplomatic,
consultative, and democratic as the
situation determines.