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Travel Survey Aug 2020

Are customers ready to travel? when will customers be ready and what will it take?

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Travel Survey Aug 2020

  1. 1. 1 Survey Results A u g u s t 1 3 – A u g u s t 2 1
  2. 2. 2 Survey Objectives Are customers interested in travel now or are customers waiting? 1 Gain booking and destination insights, travel trends and also customer perspective on travel today. 2 To better understand our customer needs and help define our marketing strategy moving forward. 3 Feedback to help create our future and what can we do differently to run more efficient.
  3. 3. 3 18-24 25-34 35-44 45-54 1. Select your age group TRAVEL SURVEY 55+ Aug 13 – Aug 21 1690 total respondents Maximum survey respondents belong to the age group of 55+ followed by 45-54.
  4. 4. 4 2. When leisure travel opens again (borders, flights, hotels & cruises), how eager will you be to travel? TRAVEL SURVEY Aug 13 – Aug 21 1690 total respondents 29% of the respondents want to travel as soon as they can and 30% of them still want to wait for next 3-6 months. 28% are willing to travel in 2021. § Afraid and/or hesitant to travel for the foreseeable future. § I will travel as soon as I can. § I will travel sometime in 2021. § I will wait at least 3 months. § I will wait at least 6 months. § Multiple responses. § No response (0%)
  5. 5. 5 3. When leisure travel opens, will you be comfortable flying, or would you avoid flying and stick to places you can drive to? TRAVEL SURVEY Aug 13 – Aug 21 1690 total respondents § I prefer to stay home and not travel for the foreseeable future. § I would have no problem choosing to fly to a destination. § I would prefer to drive myself to a destination. § I would prefer to take a train/bus to a destination. § Multiple responses. Majority (67%) of the respondents are willing to take a flight, followed by 15% who are comfortable in driving. 14% still want to avoid travel in future.
  6. 6. 6 Solo Spouse/Partner Family Friends 4. Who do you typically travel with pre covid-19? TRAVEL SURVEY Group Aug 13 – Aug 21 1690 total respondents MR NR 49% of the respondents want to travel with their spouse/partner. Almost 30% of them have opted for more than 1 response, scattered through friends, family & spouse/partner.
  7. 7. 7 Fly 1025 Drive 208 5 116By Bus/Train Stay Home 5. What are you most likely to do? TRAVEL SURVEY Aug 13 – Aug 21 1690 total respondents v 303 respondents opted for more than one option. Cruise 33 61% of the respondents are most likely to take a flight to travel.
  8. 8. 8 6. If you have mixed feelings about travelling, what will motivate you to travel again? TRAVEL SURVEY Aug 13 – Aug 21 1690 total respondents More than 50% of the respondents opted for multiple options like COVID-19 vaccine, Super low fares, Flexible change & cancellation policies. 23% of sample would like to travel only after a vaccine is brought into the market.
  9. 9. 9 7. Where are you most likely to travel? TRAVEL SURVEY 9 ASIA 45 EUROPE 17 SOUTH AMERICA 72 OTHER 104 SOMEWHERE IN CANADA Aug 13 – Aug 21 1690 total respondents 748 5 5 MULTIPLE RESPONSES NO RESPONSE AUS/NZCARIBBEAN 685 Caribbean is the most popular response(44%), followed by 34% who opted to travel to multiple locations preferably within Canada, Europe and the Caribbean.
  10. 10. 10 HotelsAll Inclusive Resort 751014 8. When booking a vacation, what are you more likely to book? TRAVEL SURVEY Vacation Rental/Home 74 No Response 9 Adventure Travel 14 Cruising 24 Aug 13 – Aug 21 1690 total respondents v 480 respondents selected multiple options. All inclusive resort has been the popular choice of 60% of the sample size, followed by 28% who chose multiple options like Vacation Rental / Home & All-inclusive resort .
  11. 11. 11 9. Select which of these are most important to you. TRAVEL SURVEY Aug 13 – Aug 21 1690 total respondents 10 880 40% of the respondents want to have the ability to cancel or change their vacation plans. 52% of the respondents opted for multiple responses like the ability to cancel and/or change my vacation plans & knowledge of updated travel policies, cleaning processes and more.
  12. 12. 12 10. Do you currently have a future travel voucher / credit? TRAVEL SURVEY 1041 643 Aug 13 – Aug 21 1690 total respondents NO YES YESNR 6 60% of the respondents so not have a future travel voucher, whereas 38% have a credit voucher.
  13. 13. 13 11. Will you purchase travel insurance for your next trip? TRAVEL SURVEY Yes 1230 No 440 Aug 13 – Aug 21 1690 total respondents NR 20 73% of respondents are willing to buy travel insurance.
  14. 14. 14 12. Are you an Petro Points collector? TRAVEL SURVEY 651 Aug 13 – Aug 21 1690 total respondents NO YES YESNR 15 1024 61% of the respondents are Petro Points collectors.
  15. 15. 15 13. Would you take advantage of Flexible Payment options on your next trip? TRAVEL SURVEY 938 739 Aug 13 – Aug 21 1690 total respondents NO YES YESNR 13 56% of the respondents are not interested in Flexible Payment option, where as 44% are willing to opt for Flexible Payment.
  16. 16. 16 THANK YOU

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