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UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
IT for TMs.
Digital
Disruptions
#09 .:. December 9, 2015
1
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
What We Are Talking About Today
1. Paul Nunes And The Disruptive Technologies
2. Disruptors And Tourism
3. Programming vs. Cooperating
4. Uber & Airbnb
5. Is All This Sharing Economy?
2#09 .:. December 9, 2015
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Calendar. December 9, 2015
Tuesday, Dec 9
Digital Disruptions
Unexpectedly
3
Tuesday, Dec 1st
Digital Devices
#09 .:. December 9, 2015
4
Digital Disruptions. Unexpectedly
Image credit to Jeremiah Owyang, SF, Silicon Valley
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Disruptive technologies
http://www.cas-ag.eu/SiteCollectionDocuments/PDF/Accenture-Big-Bang-Disruption-Webinar-Harvard-Business-Review-Summary.pdf
Paul Nunes at the Politecnico, Milano
5#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
An example: Pinballs
6
When playstations
arrived
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Another example: Newspapers
7
“I really don't know
whether we’ll be
printing the Times
in five years, and
you know what?
I don’t care either,” -
Arthur Sulzberger,
publisher, The New
York Times, 2007
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Better and Cheaper
8
Innovation
vs. Savings
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Declining Costs of Technology
9
An Orchid Plant? 12 USD
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Disruptors And Tourism
10
Six Big Bang
Disruptors in
twelve
concern
tourism…
And, well,
one concerns
Universities.
1. Maps
2. Taxis
3. Hotels
4. Payments
5. Travel
Agencies
6. Perhaps
cameras,
too
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Traditions and Disruptions
11
Innovation vs. Big Bang
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
In-Car Navigation
12
Standalone vs. Smartphones
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Garmin or TomTom vs. Google Maps
13
When Google Maps
arrived…
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Unstoppable
14
…the world changed.
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Invisible
15
iTunes, Kindle…
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Someone Else’s Components
16
UniBg 44111 2013-2014 .:. IT for Tourism Managers .:. Roberto Peretta .:. November 27, 2014
Combinatorial
innovation
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Questions To Consider
17
Scaling. More
capacity
fast and cheap
Please, refer to the paper in your suggested links.
#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Programming vs. Cooperating
18
Scaling. More capacity fast and cheap
You’re not educated here to become professionals in the digital field.
You will not learn here how to become
 a professional webmaster or app developer
 a professional video editor, or the like,
as technologies are evolving fast, and quickly specialize.
But you can learn here what’s needed to
 control the quality of digital products for tourism companies or destinations
 verify whether your targets are satisfied or not, and suggest new strategies
 cooperate in a management tourism staff – or, well, any tourism network ;-)
 navigate forecoming Big-Bang Disruptions in tourism.
#09 .:. December 9, 2015
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Marketing and Social Networking
19
Although marketing is a field on its own, you will also be placed in a
condition to
 read your websites and social networks analytics, and react accordingly
 learn how to produce newsletters according to your strategies
 learn how to manage communities according to your strategies
 learn how to post in the social networks according to your strategies
 judge the quality of your cooperators’ content, in order to improve it
 understand why personal networking is crucial
 have a practical approach in driving digital machinery to work for you
#09 .:. December 9, 2015
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Uber & Airbnb
20#09 .:. December 9, 2015
UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
Is All This Sharing Economy?
21#09 .:. December 9, 2015

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Digital disruptions as one of my 2015-2016 lectures at the University of Bergamo.

  • 1. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta IT for TMs. Digital Disruptions #09 .:. December 9, 2015 1
  • 2. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta What We Are Talking About Today 1. Paul Nunes And The Disruptive Technologies 2. Disruptors And Tourism 3. Programming vs. Cooperating 4. Uber & Airbnb 5. Is All This Sharing Economy? 2#09 .:. December 9, 2015
  • 3. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Calendar. December 9, 2015 Tuesday, Dec 9 Digital Disruptions Unexpectedly 3 Tuesday, Dec 1st Digital Devices #09 .:. December 9, 2015
  • 4. 4 Digital Disruptions. Unexpectedly Image credit to Jeremiah Owyang, SF, Silicon Valley
  • 5. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Disruptive technologies http://www.cas-ag.eu/SiteCollectionDocuments/PDF/Accenture-Big-Bang-Disruption-Webinar-Harvard-Business-Review-Summary.pdf Paul Nunes at the Politecnico, Milano 5#09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 6. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta An example: Pinballs 6 When playstations arrived #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 7. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Another example: Newspapers 7 “I really don't know whether we’ll be printing the Times in five years, and you know what? I don’t care either,” - Arthur Sulzberger, publisher, The New York Times, 2007 #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 8. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Better and Cheaper 8 Innovation vs. Savings #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 9. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Declining Costs of Technology 9 An Orchid Plant? 12 USD #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 10. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Disruptors And Tourism 10 Six Big Bang Disruptors in twelve concern tourism… And, well, one concerns Universities. 1. Maps 2. Taxis 3. Hotels 4. Payments 5. Travel Agencies 6. Perhaps cameras, too #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 11. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Traditions and Disruptions 11 Innovation vs. Big Bang #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 12. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta In-Car Navigation 12 Standalone vs. Smartphones #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 13. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Garmin or TomTom vs. Google Maps 13 When Google Maps arrived… #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 14. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Unstoppable 14 …the world changed. #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 15. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Invisible 15 iTunes, Kindle… #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 16. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Someone Else’s Components 16 UniBg 44111 2013-2014 .:. IT for Tourism Managers .:. Roberto Peretta .:. November 27, 2014 Combinatorial innovation #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 17. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Questions To Consider 17 Scaling. More capacity fast and cheap Please, refer to the paper in your suggested links. #09 .:. December 9, 2015 UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta
  • 18. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Programming vs. Cooperating 18 Scaling. More capacity fast and cheap You’re not educated here to become professionals in the digital field. You will not learn here how to become  a professional webmaster or app developer  a professional video editor, or the like, as technologies are evolving fast, and quickly specialize. But you can learn here what’s needed to  control the quality of digital products for tourism companies or destinations  verify whether your targets are satisfied or not, and suggest new strategies  cooperate in a management tourism staff – or, well, any tourism network ;-)  navigate forecoming Big-Bang Disruptions in tourism. #09 .:. December 9, 2015
  • 19. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Marketing and Social Networking 19 Although marketing is a field on its own, you will also be placed in a condition to  read your websites and social networks analytics, and react accordingly  learn how to produce newsletters according to your strategies  learn how to manage communities according to your strategies  learn how to post in the social networks according to your strategies  judge the quality of your cooperators’ content, in order to improve it  understand why personal networking is crucial  have a practical approach in driving digital machinery to work for you #09 .:. December 9, 2015
  • 20. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Uber & Airbnb 20#09 .:. December 9, 2015
  • 21. UniBg .:. IT for Tourism Managers .:. 2015-2016 .:.Roberto Peretta Is All This Sharing Economy? 21#09 .:. December 9, 2015