1.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
EXPERIMENTATION (EXECUTION)
CIRCLE
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

2.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

3.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

4.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off

5.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

6.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
ENTERPRISE IMPACT (-/+) CUSTOMER
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

7.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
ENTERPRISE IMPACT (-/+) CUSTOMER
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

8.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
ENTERPRISE IMPACT (-/+) CUSTOMER
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

9.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
ENTERPRISE IMPACT (-/+) CUSTOMER
Desirability Feasibility Viability
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

10.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
ENTERPRISE IMPACT (-/+) CUSTOMER
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

11.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
ENTERPRISE IMPACT (-/+) CUSTOMER
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

12.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN
ENTERPRISE IMPACT (-/+) CUSTOMER
P: PAIN
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

13.
Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
ENTERPRISE IMPACT (-/+) CUSTOMER
P: PAIN (WHO)
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

14.
Problem Solving Tools (“Apps”) on the APEx Meta-PlaZorm
Rapidly Discover, Organize, Manage, and Solve Problems for X

15.
Adap%ve Planning & Experimenta%on (APEx) Cycle for WATERFALL BUSINESS PLAN: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
q End: MISSION/VISION/
GOAL/OBJECTIVES
q Ways: STRATEGY
q Means: TACTICS/TASKS
ENTERPRISE IMPACT (-/+) CUSTOMER
P: PAIN (WHO)
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
D: DO (HOW)
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

16.
Adap%ve Planning & Experimenta%on (APEx) Cycle for Value Engine Map: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
ENTERPRISE IMPACT (-/+) CUSTOMER
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
q Pain (-)
q Delight or Gain (+)
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
P: PAIN (WHO)
q Customer Segment
q Goal/Job To Get Done
P: PLAN (WHAT)
q Product
q Product Funconality
q Product Features
o Pain Relievers
o Delighters
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

17.
Adap%ve Planning & Experimenta%on (APEx) Cycle for BUSINESS MODEL CANVAS: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
q KEY ACTIVITIES
q KEY RESOURCES
q KEY PARTNERS
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
q VALUE PROPOSITION
ENTERPRISE IMPACT (-/+) CUSTOMER
P: PAIN (WHO)
q CUSTOMER SEGMENTS
q CUSTOMER RELATIONSHIPS
q CHANNELS
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
q COST STRUCTURE
q REVENUE STREAMS
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

18.
Adap%ve Planning & Experimenta%on (APEx) Cycle for MISSION MODEL CANVAS: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
q KEY ACTIVITIES
q KEY RESOURCES
q KEY PARTNERS
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
q VALUE PROPOSITION
ENTERPRISE IMPACT (-/+) CUSTOMER
P: PAIN (WHO)
q BENEFICIARIES
q BUY-IN & SUPPORT
q DEPLOYMENT
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
q MISSION BUDGET
q MISSION ACHIEVEMENT
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

19.
Adap%ve Planning & Experimenta%on (APEx) Cycle for LEAN CANVAS: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
q UNFAIR ADVANTAGE
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
q VALUE PROPOSITION
q SOLUTION
ENTERPRISE IMPACT (-/+) CUSTOMER
P: PAIN (WHO)
q CUSTOMER SEGMENTS
q CHANNELS
q PROBLEM
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
q COST STRUCTURE
q REVENUE STREAMS
q KEY METRICS
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

20.
Adap%ve Planning & Experimenta%on (APEx) Cycle for LEAN BUSINESS MODEL CANVAS: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
q VALUE PROPOSITION
q SOLUTION
ENTERPRISE IMPACT (-/+) CUSTOMER
P: PAIN (WHO)
q CUSTOMER SEGMENTS
q CUSTOMER RELATIONSHIPS
q CHANNELS
q PROBLEM
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
q COST STRUCTURE
q REVENUE STREAMS
q KEY METRICS
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
D: DO (HOW)
q KEY ACTIVITIES
q KEY RESOURCES
q KEY PARTNERS
q UNFAIR ADVANTAGE
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

21.
Adap%ve Planning & Experimenta%on (APEx) Cycle for LEAN STARTUP METHOD: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)-BML Loop
q Build (B)
q Measure (M)
q Learn (L)
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
q Vision (End); Strategy
(Ways); Product
(Means)
ENTERPRISE IMPACT (-/+) CUSTOMER
P: PAIN (WHO)
q Customer Archetype
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
q Innovaon Accounng:
“Pirate Metrics”
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

22.
Adap%ve Planning & Experimenta%on (APEx) Cycle for Design Thinking: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
ENTERPRISE IMPACT (-/+) CUSTOMER
Ø Ideate
Ø Prototype
Ø Test
Method: Design Thinking
P: PAIN (WHO)
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
Ø Empathize
Ø Define
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

23.
Adap%ve Planning & Experimenta%on (APEx) Cycle for Design Sprint: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
ENTERPRISE IMPACT (-/+) CUSTOMER
Ø Sketch
Ø Decide
Ø Prototype
Ø Test
Method: Design Sprint
P: PAIN (WHO)
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
Ø Map
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

24.
Adap%ve Planning & Experimenta%on (APEx) Cycle for Six Sigma Method: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
ENTERPRISE IMPACT (-/+) CUSTOMER
Ø Improve
Ø Control
Method: Six Sigma Method
P: PAIN (WHO)
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
Ø Define
Ø Measure
Ø Analyze
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

25.
Adap%ve Planning & Experimenta%on (APEx) Cycle for HACKING FOR X: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
ENTERPRISE IMPACT (-/+) CUSTOMER
Method Space
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
D: DO (HOW)-BML Loop
q Soluon-Provider
(Value Creator)
P: PLAN (WHAT)
q Soluon-Boundaries
P: PAIN (WHO)
q Problem Sponsor/Client
q (Value Recipient)
q Problem/Pain; Obstacle
q Goal/Job To Get Done;
Needs/Requirements
q Pain Solving Queson (PSQ)
R: REVIEW (WHY)
q Beneficiary/Customer
(Value Recipient)
Experience Dashboard
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

26.
Adap%ve Planning & Experimenta%on (APEx) Cycle for BALANCED SCORECARD: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
ENTERPRISE IMPACT (-/+) CUSTOMER
P: PAIN (WHO)
q Customer Perspecve
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
q Financial Perspecve
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
Method
Space
P: PLAN (WHAT)
q Process Perspecve
q Learning & Growth
Perspecve
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

27.
APPENDIX 1
Adap8ve Planning & Execu8on (APEx) Meta-PlaNorm
for Integrated Lean Startup Method, Design Thinking,
Design Sprint, Business/Strategic Planning, and Hacking for X

28.
Adap%ve Planning & Experimenta%on (APEx) Cycle: Periodic Table for Delivering “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN:
WHERE: Planning (Problem/Solu8on) Space
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
D: DO (HOW)-BML Loop
q Soluon-Provider
(Value Creator)
Implementa:on (Evalua8on) Space
Environment (Local/Global BACKGROUND): …...............................................................................
P: PLAN (WHAT)
q Soluon-Boundaries
Vision (End); Strategy
(Ways); Product (Means)
ENTERPRISE IMPACT (-/+) CUSTOMER
Ø Ideate
(Sketch/Decide)
Ø Prototype
Ø Test
Method: Design Thinking
P: PAIN (WHO)
q Problem Sponsor/Client;
Customer Archetype
(Value Recipient)
q Problem/Pain; Obstacle
q Goal/Job To Get Done;
Needs/Requirements
q Pain Solving Queson (PSQ)
Ø (Validate/Reject;
Reflect/Learn)
Desirability (Market) Feasibility (Product) Viability (Value; Profit)
R: REVIEW (WHY)
q Beneficiary/Customer
(Value Recipient)
Experience Dashboard
Using Value Engine Map,
OKR Metrics,
Balanced Scorecard,
and/or “Pirate Metrics”
Ø Empathize (Understand)
Ø Define (Map: Customer Experience
Journey; Strategy Canvas; PPDR Cycle
for Customer Job-To-Get-Done;
Improvement-Ques8on; Pre-mortem)
Customer Discovery
Product
Design
Performance Management
(Ambidextrous Accounng)
Response/
Feedback
(Demand)
Sense/Engage
(Supply)
EXPERIMENTATION (EXECUTION)
CIRCLE: Experience or Trade-off
X-PROBLEM/PAIN/
CHALLENGE/UNCERTAINTY
ADAPTIVE PLANNING (SEARCH)
CIRCLE: Extended System

29.
APPENDIX 2
Adap8ve Planning & Execu8on (APEx) Sprint PlaNorm

30.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................

31.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
X-Problem/Pain/Challenge: …...............................................................................................

32.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
Soluon-System
X-Problem/Pain/Challenge: …...............................................................................................

33.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
ADAPTIVE PLANNING (SEARCH)
Soluon-System
X-Problem/Pain/Challenge: …...............................................................................................
EXPERIMENTATION (EXECUTION)

34.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
Soluon-System (Business Model Strip)
X-Problem/Pain/Challenge: …...............................................................................................
EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH)

35.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
X-Problem/Pain/Challenge: …...............................................................................................
EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

36.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
X-Problem/Pain/Challenge: …...............................................................................................
EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

37.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
CUSTOMER
ENTERPRISE
IMPACT (-/+)
X-Problem/Pain/Challenge: …...............................................................................................
EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

38.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
CUSTOMER
Customer Discovery
ENTERPRISE
Minimum Viable Product (MVP) Design
IMPACT (-/+)
Ambidextrous
Accoun%ng
X-Problem/Pain/Challenge: …...............................................................................................
EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

39.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
CUSTOMER
Customer Discovery
Desirability
ENTERPRISE
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
X-Problem/Pain/Challenge: …...............................................................................................
EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

40.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
CUSTOMER
Customer Discovery
Desirability
ENTERPRISE
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

41.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
CUSTOMER
Customer Discovery
Desirability
ENTERPRISE
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

42.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
CUSTOMER
Customer Discovery
Desirability
ENTERPRISE
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain
P: Plan
D: Do
R: Review
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

43.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
CUSTOMER
Customer Discovery
Desirability
ENTERPRISE
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

44.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

45.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

46.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM Problem Solving Tool

47.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

48.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP Topic(s)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

49.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP Topic(s)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

50.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP Topic(s)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

51.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP Topic(s)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

52.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP Topic(s)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

53.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP Topic(s)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

54.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP Topic(s)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

55.
APPENDIX 3
Adap8ve Planning & Execu8on (APEx) Sprint Apps

56.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

57.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
Zoom-in Tools
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

58.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
Zoom-in Tools “GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

59.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
Zoom-in Tools “GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM EXECUTION BUSINESS MODEL

60.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
CUSTOMER
PRODUCT (STRATEGY) TEAM (RESOURCES) EXPERIENCE (VALUE)
SPRINT
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
Zoom-in Tools “GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM EXECUTION BUSINESS MODEL

61.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
CUSTOMER
PRODUCT (STRATEGY) TEAM (RESOURCES) EXPERIENCE (VALUE)
BACKLOG (Problem) TO DO
DOING DONE (Learnings)
SPRINT
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
Zoom-in Tools “GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM BUSINESS MODEL EXECUTION
Kanban Board

62.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
CUSTOMER
PRODUCT (STRATEGY) TEAM (RESOURCES) EXPERIENCE (VALUE)
q INBOUND LOGISTICS
q OPERATIONS
q OUTBOUND LOGISTICS
q MARKETING & SALES
q SERVICE
q FIRM INFRASTRUCTURE
q HR DEVELOPMENT
q TECHNOLOGY
q PROCUREMENT
PROFIT (MARGIN)
SPRINT
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
Zoom-in Tools “GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM BUSINESS MODEL VALUE CHAIN

63.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
CUSTOMER
PRODUCT (STRATEGY) TEAM (RESOURCES) EXPERIENCE (VALUE)
q CUSTOMER VALUE
PROPOSITION
q KEY PROCESSES
q KEY RESOURCES
q PROFIT FORMULA
SPRINT
STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
Zoom-in Tools “GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM BUSINESS MODEL 4-BOX BUSINESS MODEL

64.
Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
SPRINT
STRIP Topic(s)
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
Zoom-in Tools “GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

65.
COMMUNICATION Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q RECEIVER
q MESSAGE q SENDER q FEEDBACK (-/+)
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
Communica%on Model
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

66.
COMMUNICATION Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q RECEIVER
q MESSAGE q SENDER q FEEDBACK (-/+)
Communica%on Model SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

67.
SIPOC Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER
q OUTPUT q SUPPLIER
q INPUT
q PROCESSING
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
SIPOC
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

68.
SIPOC Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER
q OUTPUT q SUPPLIER
q INPUT
q PROCESSING
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
SIPOC
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

69.
SUPPLY CHAIN (SC) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER
q PRODUCT q SUPPLIER q VALUE
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
Supply Chain
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

70.
SUPPLY CHAIN (SC) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER
q PRODUCT q SUPPLIER q VALUE
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
Supply Chain
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

71.
GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER PROBLEM
(CHALLENGE/DIAGNOSIS)
q STRATEGY (GUIDING
POLICY/HYPOTHESIS)
q COHERENT ACTIONS
(EXPERIMENTATION)
q TRADE-OFF
(EXPERIENCE; VALUE)
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
“Good” Strategy
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

72.
GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER PROBLEM
(CHALLENGE/DIAGNOSIS)
o Descripon
o Analysis (Diagnosis)
q STRATEGY (GUIDING
POLICY/HYPOTHESIS)
o Guiding Policy/
Stratagem
o Hierarchy of Proximate
Objecves
q COHERENT ACTIONS
(EXPERIMENTATION)
o Set of Coherent Taccs
(Acvies/Acons)
q TRADE-OFF
(EXPERIENCE; VALUE)
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
“Good” Strategy
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

73.
GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER PROBLEM
(CHALLENGE/DIAGNOSIS)
o Descripon
o Analysis (Diagnosis)
q STRATEGY (GUIDING
POLICY/HYPOTHESIS)
o Guiding Policy/
Stratagem
o Hierarchy of Proximate
Objecves
q COHERENT ACTIONS
(EXPERIMENTATION)
o Set of Coherent Taccs
(Acvies/Acons)
q TRADE-OFF
(EXPERIENCE; VALUE)
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
“Good” Strategy
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

74.
GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER PROBLEM
(CHALLENGE/DIAGNOSIS)
o Descripon
o Analysis (Diagnosis)
q STRATEGY (GUIDING
POLICY/HYPOTHESIS)
o Guiding Policy/
Stratagem
o Hierarchy of Proximate
Objecves
q COHERENT ACTIONS
(EXPERIMENTATION)
o Set of Coherent Taccs
(Acvies/Acons)
q TRADE-OFF
(EXPERIENCE; VALUE)
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
“Good” Strategy
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

75.
GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER PROBLEM
(CHALLENGE/DIAGNOSIS)
o Descripon
o Analysis (Diagnosis)
q STRATEGY (GUIDING
POLICY/HYPOTHESIS)
o Guiding Policy/
Stratagem
o Hierarchy of Proximate
Objecves
q COHERENT ACTIONS
(EXPERIMENTATION)
o Set of Coherent Taccs
(Acvies/Acons)
q TRADE-OFF
(EXPERIENCE; VALUE)
SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
“Good” Strategy
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
Zoom-in Tools
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

76.
BUSINESS MODEL STRIP (BMS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q VALUE RECIPIENT
(CUSTOMER)
q OUTPUT
(PRODUCT/SERVICE)
q TEAM
(SUPPLIER)
q FEEDBACK (-/+)
(TRADE-OFF; VALUE)
Business Model Strip SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

77.
BUSINESS MODEL STRIP (BMS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q VALUE RECIPIENT
(CUSTOMER)
q OUTPUT
(PRODUCT/SERVICE)
q TEAM
(SUPPLIER)
q FEEDBACK (-/+)
(TRADE-OFF; VALUE)
Business Model Strip SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

78.
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q VALUE RECIPIENT
(CUSTOMER)
q OUTPUT
(PRODUCT/SERVICE)
q TEAM
(SUPPLIER)
q FEEDBACK (-/+)
(TRADE-OFF; VALUE)
BUSINESS MODEL STRIP (BMS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
Business Model Strip SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

79.
GLOBAL PROBLEM SOLVING (GPS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q PROBLEM
q SOLUTION q METHOD q EVALUATION
Global Problem Solving SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

80.
GLOBAL PROBLEM SOLVING (GPS) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q PROBLEM
q SOLUTION q METHOD q EVALUATION
Global Problem Solving SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

81.
GOLDEN CIRCLE(GC) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q WHAT q HOW q WHY
Golden Circle SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

82.
GOLDEN CIRCLE (GC) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q WHAT
(Neocortex)
q HOW q WHY
(Limbic Brain)
Golden Circle SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

83.
KANBAN BOARD (KB) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q BACKLOG
q TO DO q DOING q DONE
Kanban Board SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

84.
KANBAN BOARD (KB) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q BACKLOG
q TO DO q DOING q DONE
Kanban Board SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

85.
WATERFALL BUSINESS PLAN (WBP) Sprint App: : 10x Improvement in Customer Experience
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q End: MISSION/
VISION/GOAL/
OBJECTIVES
q Ways: STRATEGY
q Means: TACTICS/
TASKS
Waterfall Business Plan SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

86.
WATERFALL BUSINESS PLAN (WBP) Sprint App: 10x Improvement in Customer Experience
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q End: MISSION/
VISION/GOAL/
OBJECTIVES
q Ways: STRATEGY
q Means: TACTICS/
TASKS
Waterfall Business Plan SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

87.
CUSTOMER CHAIN (CC) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER
q PRODUCT q SUPPLIER q VALUE (Trade-off)
Customer Chain SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

88.
CUSTOMER CHAIN (CC) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER
q PRODUCT q SUPPLIER q VALUE (Trade-off)
SPRINT Customer Chain
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

89.
EXTENDED SYSTEM (ES) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER
q PRODUCT q TEAM q ACCOUNTABILITY
Extended System SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

90.
EXTENDED SYSTEM (ES) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q CUSTOMER
q PRODUCT q TEAM q ACCOUNTABILITY
SPRINT Extended System
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

91.
DESIGN THINKING (DT) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q EMPATHIZE
(Understand)
q DEFINE
(Map)
q IDEATE
(Sketch; Decide)
q PROTOTYPE
q TEST
Design Thinking SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

92.
DESIGN THINKING (DT) Sprint App: “10x Improvement in Customer Experience”
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
q EMPATHIZE
(Understand)
q DEFINE
(Map)
q IDEATE
(Sketch; Decide)
q PROTOTYPE
q TEST
Design Thinking SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

93.
AXIOMATIC DESIGN (AD) Sprint App: 10x Improvement in Customer Experience
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
CUSTOMER DOMAIN
q CUSTOMER
ATTRIBUTES
FUNCTIONAL DOMAIN
q FUNCTIONAL
REQUIREMENTS
PHYSICAL DOMAIN/
PROCESS DOMAIN
q DESIGN PARAMETERS
ACCOUNTING DOMAIN
q VALUE (FINANCIAL)
METRICS
Axioma%c Design SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM

94.
AXIOMATIC DESIGN (AD) Sprint App: 10x Improvement in Customer Experience
q Future (Blue Ocean) q Present (Red Ocean) q Past (Done) WHEN: WHERE:
Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?”
h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing
Environment (Local/Global BACKGROUND): …...............................................................................
VALUE RECIPIENT
Customer Discovery
Desirability
VALUE CREATOR (ENTERPRISE)
Minimum Viable Product (MVP) Design
Feasibility
IMPACT (-/+)
Ambidextrous
Accoun%ng
Viability
P: Pain (WHO)
P: Plan (WHAT)
D: Do (HOW)
R: Review (WHY)
CUSTOMER DOMAIN
q CUSTOMER ATTRIBUTES
FUNCTIONAL DOMAIN
q FUNCTIONAL
REQUIREMENTS
PHYSICAL DOMAIN/
PROCESS DOMAIN
q DESIGN PARAMETERS/
PROCESS VARIABLES
ACCOUNTING DOMAIN
q VALUE (FINANCIAL)
METRICS
Axioma%c Design SPRINT
Topic(s) STRIP
EXPERIMENTATION (EXECUTION)
X-Problem/Pain/Challenge: …...............................................................................................
“GALAXY”
CARD
ADAPTIVE PLANNING (SEARCH)
SOLUTION-SYSTEM