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Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	Ocean)		 q...
Problem	Solving	Tools	(“Apps”)	on	the	APEx	Meta-PlaZorm	
Rapidly	Discover,	Organize,	Manage,	and	Solve	Problems	for	X
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	WATERFALL	BUSINESS	PLAN:	“10x	Improvement	in	Customer	Experience”	for	X...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	Value	Engine	Map:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Fu...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	BUSINESS	MODEL	CANVAS:	“10x	Improvement	in	Customer	Experience”	for	X	
...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	MISSION	MODEL	CANVAS:	“10x	Improvement	in	Customer	Experience”	for	X	
q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	LEAN	CANVAS:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	LEAN	BUSINESS	MODEL	CANVAS:	“10x	Improvement	in	Customer	Experience”	
q...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	LEAN	STARTUP	METHOD:	“10x	Improvement	in	Customer	Experience”	for	X	
q ...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	Design	Thinking:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Fut...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	Design	Sprint:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Futur...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	Six	Sigma	Method:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Fu...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	HACKING	FOR	X:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Futur...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle	for	BALANCED	SCORECARD:	“10x	Improvement	in	Customer	Experience”	for	X	
q  ...
APPENDIX	1	
Adap8ve	Planning	&	Execu8on	(APEx)	Meta-PlaNorm	
for	Integrated	Lean	Startup	Method,	Design	Thinking,		
Design...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Cycle:	Periodic	Table	for	Delivering	“10x	Improvement	in	Customer	Experience”	for...
APPENDIX	2	
Adap8ve	Planning	&	Execu8on	(APEx)	Sprint	PlaNorm
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
APPENDIX	3	
Adap8ve	Planning	&	Execu8on	(APEx)	Sprint	Apps
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
Adap%ve	Planning	&	Experimenta%on	(APEx)	Sprint	PlaZorm:	“10x	Improvement	in	Customer	Experience”	for	X	
q  Future	(Blue	O...
COMMUNICATION	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 q  Pa...
COMMUNICATION	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 q  Pa...
SIPOC	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 q  Past	(Done...
SIPOC	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 q  Past	(Done...
SUPPLY	CHAIN	(SC)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 q...
SUPPLY	CHAIN	(SC)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 q...
GOOD	STRATEGY	(GS)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 ...
GOOD	STRATEGY	(GS)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 ...
GOOD	STRATEGY	(GS)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 ...
GOOD	STRATEGY	(GS)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 ...
GOOD	STRATEGY	(GS)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 ...
BUSINESS	MODEL	STRIP	(BMS)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	...
BUSINESS	MODEL	STRIP	(BMS)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	...
VALUE	RECIPIENT	
	
Customer	Discovery	
Desirability	
VALUE	CREATOR	(ENTERPRISE)	
	
Minimum	Viable	Product	(MVP)	Design	
Fe...
GLOBAL	PROBLEM	SOLVING	(GPS)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Re...
GLOBAL	PROBLEM	SOLVING	(GPS)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Re...
GOLDEN	CIRCLE(GC)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 q...
GOLDEN	CIRCLE	(GC)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 ...
KANBAN	BOARD	(KB)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 q...
KANBAN	BOARD	(KB)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	 q...
WATERFALL	BUSINESS	PLAN	(WBP)	Sprint	App:	:	10x	Improvement	in	Customer	Experience	
q  Future	(Blue	Ocean)		 q  Present	(R...
WATERFALL	BUSINESS	PLAN	(WBP)	Sprint	App:	10x	Improvement	in	Customer	Experience	
q  Future	(Blue	Ocean)		 q  Present	(Red...
CUSTOMER	CHAIN	(CC)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	...
CUSTOMER	CHAIN	(CC)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	...
EXTENDED	SYSTEM	(ES)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)...
EXTENDED	SYSTEM	(ES)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)...
DESIGN	THINKING	(DT)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)...
DESIGN	THINKING	(DT)	Sprint	App:	“10x	Improvement	in	Customer	Experience”	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)...
AXIOMATIC	DESIGN	(AD)	Sprint	App:	10x	Improvement	in	Customer	Experience	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	...
AXIOMATIC	DESIGN	(AD)	Sprint	App:	10x	Improvement	in	Customer	Experience	
q  Future	(Blue	Ocean)		 q  Present	(Red	Ocean)	...
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS
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Nowadays, business is suffering from what I call the "Tower of Babel (TB)" phenomenon: there are too many disparate or fragmented business tools. Each business tool appears to have a language of its own so that communication between users of different tools is fraught with great difficulties. This situation is reminiscent of the Tower of Babel event which is described in the Bible.

But, how can one eliminate the Tower of Babel phenomenon regarding business tools and their uses? Conceptually, the ideal solution involves use of an "operating system" or a platform that permits application of every tool while eliminating their trade-offs. An ideal solution is the Adaptive Planning & Execution (APEx) platform which is featured in this presentation. The APEx Platform can be used to rapidly organize, manage, and present problems as well as solutions for greater national security and prosperity.

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APEx Meta-Platform: Rapidly Document, Organize, Manage, and Solve NATIONAL SECURITY, BUSINESS GROWTH, AND PERSONAL PROBLEMS

  1. 1. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... EXPERIMENTATION (EXECUTION) CIRCLE ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  2. 2. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  3. 3. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  4. 4. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System Response/ Feedback (Demand) Sense/Engage (Supply) EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off
  5. 5. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  6. 6. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... ENTERPRISE IMPACT (-/+) CUSTOMER Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  7. 7. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... ENTERPRISE IMPACT (-/+) CUSTOMER X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  8. 8. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... ENTERPRISE IMPACT (-/+) CUSTOMER Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  9. 9. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... ENTERPRISE IMPACT (-/+) CUSTOMER Desirability Feasibility Viability Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  10. 10. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... ENTERPRISE IMPACT (-/+) CUSTOMER Desirability (Market) Feasibility (Product) Viability (Value; Profit) Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  11. 11. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... ENTERPRISE IMPACT (-/+) CUSTOMER Desirability (Market) Feasibility (Product) Viability (Value; Profit) Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  12. 12. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN ENTERPRISE IMPACT (-/+) CUSTOMER P: PAIN Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  13. 13. Adap%ve Planning & Experimenta%on (APEx) Cycle: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) ENTERPRISE IMPACT (-/+) CUSTOMER P: PAIN (WHO) Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  14. 14. Problem Solving Tools (“Apps”) on the APEx Meta-PlaZorm Rapidly Discover, Organize, Manage, and Solve Problems for X
  15. 15. Adap%ve Planning & Experimenta%on (APEx) Cycle for WATERFALL BUSINESS PLAN: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) q  End: MISSION/VISION/ GOAL/OBJECTIVES q  Ways: STRATEGY q  Means: TACTICS/TASKS ENTERPRISE IMPACT (-/+) CUSTOMER P: PAIN (WHO) Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space D: DO (HOW) EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  16. 16. Adap%ve Planning & Experimenta%on (APEx) Cycle for Value Engine Map: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... ENTERPRISE IMPACT (-/+) CUSTOMER Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) q  Pain (-) q  Delight or Gain (+) Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space P: PAIN (WHO) q  Customer Segment q  Goal/Job To Get Done P: PLAN (WHAT) q  Product q  Product Funconality q  Product Features o  Pain Relievers o  Delighters EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  17. 17. Adap%ve Planning & Experimenta%on (APEx) Cycle for BUSINESS MODEL CANVAS: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) q  KEY ACTIVITIES q  KEY RESOURCES q  KEY PARTNERS Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) q  VALUE PROPOSITION ENTERPRISE IMPACT (-/+) CUSTOMER P: PAIN (WHO) q  CUSTOMER SEGMENTS q  CUSTOMER RELATIONSHIPS q  CHANNELS Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) q  COST STRUCTURE q  REVENUE STREAMS Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  18. 18. Adap%ve Planning & Experimenta%on (APEx) Cycle for MISSION MODEL CANVAS: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) q  KEY ACTIVITIES q  KEY RESOURCES q  KEY PARTNERS Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) q  VALUE PROPOSITION ENTERPRISE IMPACT (-/+) CUSTOMER P: PAIN (WHO) q  BENEFICIARIES q  BUY-IN & SUPPORT q  DEPLOYMENT Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) q  MISSION BUDGET q  MISSION ACHIEVEMENT Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  19. 19. Adap%ve Planning & Experimenta%on (APEx) Cycle for LEAN CANVAS: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) q  UNFAIR ADVANTAGE Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) q  VALUE PROPOSITION q  SOLUTION ENTERPRISE IMPACT (-/+) CUSTOMER P: PAIN (WHO) q  CUSTOMER SEGMENTS q  CHANNELS q  PROBLEM Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) q  COST STRUCTURE q  REVENUE STREAMS q  KEY METRICS Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  20. 20. Adap%ve Planning & Experimenta%on (APEx) Cycle for LEAN BUSINESS MODEL CANVAS: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) q  VALUE PROPOSITION q  SOLUTION ENTERPRISE IMPACT (-/+) CUSTOMER P: PAIN (WHO) q  CUSTOMER SEGMENTS q  CUSTOMER RELATIONSHIPS q  CHANNELS q  PROBLEM Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) q  COST STRUCTURE q  REVENUE STREAMS q  KEY METRICS Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off D: DO (HOW) q  KEY ACTIVITIES q  KEY RESOURCES q  KEY PARTNERS q  UNFAIR ADVANTAGE X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  21. 21. Adap%ve Planning & Experimenta%on (APEx) Cycle for LEAN STARTUP METHOD: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW)-BML Loop q  Build (B) q  Measure (M) q  Learn (L) Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) q  Vision (End); Strategy (Ways); Product (Means) ENTERPRISE IMPACT (-/+) CUSTOMER P: PAIN (WHO) q  Customer Archetype Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) q  Innovaon Accounng: “Pirate Metrics” Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  22. 22. Adap%ve Planning & Experimenta%on (APEx) Cycle for Design Thinking: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) ENTERPRISE IMPACT (-/+) CUSTOMER Ø  Ideate Ø  Prototype Ø  Test Method: Design Thinking P: PAIN (WHO) Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) Ø  Empathize Ø  Define Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  23. 23. Adap%ve Planning & Experimenta%on (APEx) Cycle for Design Sprint: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) ENTERPRISE IMPACT (-/+) CUSTOMER Ø  Sketch Ø  Decide Ø  Prototype Ø  Test Method: Design Sprint P: PAIN (WHO) Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) Ø  Map Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  24. 24. Adap%ve Planning & Experimenta%on (APEx) Cycle for Six Sigma Method: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) ENTERPRISE IMPACT (-/+) CUSTOMER Ø  Improve Ø  Control Method: Six Sigma Method P: PAIN (WHO) Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) Ø  Define Ø  Measure Ø  Analyze Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  25. 25. Adap%ve Planning & Experimenta%on (APEx) Cycle for HACKING FOR X: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... ENTERPRISE IMPACT (-/+) CUSTOMER Method Space Desirability (Market) Feasibility (Product) Viability (Value; Profit) Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) D: DO (HOW)-BML Loop q  Soluon-Provider (Value Creator) P: PLAN (WHAT) q  Soluon-Boundaries P: PAIN (WHO) q  Problem Sponsor/Client q  (Value Recipient) q  Problem/Pain; Obstacle q  Goal/Job To Get Done; Needs/Requirements q  Pain Solving Queson (PSQ) R: REVIEW (WHY) q  Beneficiary/Customer (Value Recipient) Experience Dashboard EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  26. 26. Adap%ve Planning & Experimenta%on (APEx) Cycle for BALANCED SCORECARD: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW) Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... ENTERPRISE IMPACT (-/+) CUSTOMER P: PAIN (WHO) q  Customer Perspecve Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) q  Financial Perspecve Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) Method Space P: PLAN (WHAT) q  Process Perspecve q  Learning & Growth Perspecve EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  27. 27. APPENDIX 1 Adap8ve Planning & Execu8on (APEx) Meta-PlaNorm for Integrated Lean Startup Method, Design Thinking, Design Sprint, Business/Strategic Planning, and Hacking for X
  28. 28. Adap%ve Planning & Experimenta%on (APEx) Cycle: Periodic Table for Delivering “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Planning (Problem/Solu8on) Space Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing D: DO (HOW)-BML Loop q  Soluon-Provider (Value Creator) Implementa:on (Evalua8on) Space Environment (Local/Global BACKGROUND): …............................................................................... P: PLAN (WHAT) q  Soluon-Boundaries Vision (End); Strategy (Ways); Product (Means) ENTERPRISE IMPACT (-/+) CUSTOMER Ø  Ideate (Sketch/Decide) Ø  Prototype Ø  Test Method: Design Thinking P: PAIN (WHO) q  Problem Sponsor/Client; Customer Archetype (Value Recipient) q  Problem/Pain; Obstacle q  Goal/Job To Get Done; Needs/Requirements q  Pain Solving Queson (PSQ) Ø  (Validate/Reject; Reflect/Learn) Desirability (Market) Feasibility (Product) Viability (Value; Profit) R: REVIEW (WHY) q  Beneficiary/Customer (Value Recipient) Experience Dashboard Using Value Engine Map, OKR Metrics, Balanced Scorecard, and/or “Pirate Metrics” Ø  Empathize (Understand) Ø  Define (Map: Customer Experience Journey; Strategy Canvas; PPDR Cycle for Customer Job-To-Get-Done; Improvement-Ques8on; Pre-mortem) Customer Discovery Product Design Performance Management (Ambidextrous Accounng) Response/ Feedback (Demand) Sense/Engage (Supply) EXPERIMENTATION (EXECUTION) CIRCLE: Experience or Trade-off X-PROBLEM/PAIN/ CHALLENGE/UNCERTAINTY ADAPTIVE PLANNING (SEARCH) CIRCLE: Extended System
  29. 29. APPENDIX 2 Adap8ve Planning & Execu8on (APEx) Sprint PlaNorm
  30. 30. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …...............................................................................
  31. 31. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... X-Problem/Pain/Challenge: …...............................................................................................
  32. 32. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... Soluon-System X-Problem/Pain/Challenge: …...............................................................................................
  33. 33. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... ADAPTIVE PLANNING (SEARCH) Soluon-System X-Problem/Pain/Challenge: …............................................................................................... EXPERIMENTATION (EXECUTION)
  34. 34. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... Soluon-System (Business Model Strip) X-Problem/Pain/Challenge: …............................................................................................... EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH)
  35. 35. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... X-Problem/Pain/Challenge: …............................................................................................... EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  36. 36. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... X-Problem/Pain/Challenge: …............................................................................................... EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  37. 37. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... CUSTOMER ENTERPRISE IMPACT (-/+) X-Problem/Pain/Challenge: …............................................................................................... EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  38. 38. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... CUSTOMER Customer Discovery ENTERPRISE Minimum Viable Product (MVP) Design IMPACT (-/+) Ambidextrous Accoun%ng X-Problem/Pain/Challenge: …............................................................................................... EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  39. 39. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... CUSTOMER Customer Discovery Desirability ENTERPRISE Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability X-Problem/Pain/Challenge: …............................................................................................... EXPERIMENTATION (EXECUTION) ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  40. 40. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... CUSTOMER Customer Discovery Desirability ENTERPRISE Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  41. 41. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... CUSTOMER Customer Discovery Desirability ENTERPRISE Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  42. 42. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... CUSTOMER Customer Discovery Desirability ENTERPRISE Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain P: Plan D: Do R: Review EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  43. 43. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... CUSTOMER Customer Discovery Desirability ENTERPRISE Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  44. 44. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  45. 45. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  46. 46. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM Problem Solving Tool
  47. 47. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  48. 48. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP Topic(s) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  49. 49. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP Topic(s) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  50. 50. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP Topic(s) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  51. 51. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP Topic(s) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  52. 52. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP Topic(s) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  53. 53. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP Topic(s) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  54. 54. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP Topic(s) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  55. 55. APPENDIX 3 Adap8ve Planning & Execu8on (APEx) Sprint Apps
  56. 56. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  57. 57. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD Zoom-in Tools ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  58. 58. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... Zoom-in Tools “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  59. 59. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... Zoom-in Tools “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM EXECUTION BUSINESS MODEL
  60. 60. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) CUSTOMER PRODUCT (STRATEGY) TEAM (RESOURCES) EXPERIENCE (VALUE) SPRINT STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... Zoom-in Tools “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM EXECUTION BUSINESS MODEL
  61. 61. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) CUSTOMER PRODUCT (STRATEGY) TEAM (RESOURCES) EXPERIENCE (VALUE) BACKLOG (Problem) TO DO DOING DONE (Learnings) SPRINT STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... Zoom-in Tools “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM BUSINESS MODEL EXECUTION Kanban Board
  62. 62. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) CUSTOMER PRODUCT (STRATEGY) TEAM (RESOURCES) EXPERIENCE (VALUE) q  INBOUND LOGISTICS q  OPERATIONS q  OUTBOUND LOGISTICS q  MARKETING & SALES q  SERVICE q  FIRM INFRASTRUCTURE q  HR DEVELOPMENT q  TECHNOLOGY q  PROCUREMENT PROFIT (MARGIN) SPRINT STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... Zoom-in Tools “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM BUSINESS MODEL VALUE CHAIN
  63. 63. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) CUSTOMER PRODUCT (STRATEGY) TEAM (RESOURCES) EXPERIENCE (VALUE) q  CUSTOMER VALUE PROPOSITION q  KEY PROCESSES q  KEY RESOURCES q  PROFIT FORMULA SPRINT STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... Zoom-in Tools “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM BUSINESS MODEL 4-BOX BUSINESS MODEL
  64. 64. Adap%ve Planning & Experimenta%on (APEx) Sprint PlaZorm: “10x Improvement in Customer Experience” for X q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) SPRINT STRIP Topic(s) EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... Zoom-in Tools “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  65. 65. COMMUNICATION Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  RECEIVER q  MESSAGE q  SENDER q  FEEDBACK (-/+) SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) Communica%on Model X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  66. 66. COMMUNICATION Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  RECEIVER q  MESSAGE q  SENDER q  FEEDBACK (-/+) Communica%on Model SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  67. 67. SIPOC Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER q  OUTPUT q  SUPPLIER q  INPUT q  PROCESSING SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) SIPOC X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  68. 68. SIPOC Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER q  OUTPUT q  SUPPLIER q  INPUT q  PROCESSING SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) SIPOC X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  69. 69. SUPPLY CHAIN (SC) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER q  PRODUCT q  SUPPLIER q  VALUE SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) Supply Chain X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  70. 70. SUPPLY CHAIN (SC) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER q  PRODUCT q  SUPPLIER q  VALUE SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) Supply Chain X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  71. 71. GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER PROBLEM (CHALLENGE/DIAGNOSIS) q  STRATEGY (GUIDING POLICY/HYPOTHESIS) q  COHERENT ACTIONS (EXPERIMENTATION) q  TRADE-OFF (EXPERIENCE; VALUE) SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) “Good” Strategy X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  72. 72. GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER PROBLEM (CHALLENGE/DIAGNOSIS) o  Descripon o  Analysis (Diagnosis) q  STRATEGY (GUIDING POLICY/HYPOTHESIS) o  Guiding Policy/ Stratagem o  Hierarchy of Proximate Objecves q  COHERENT ACTIONS (EXPERIMENTATION) o  Set of Coherent Taccs (Acvies/Acons) q  TRADE-OFF (EXPERIENCE; VALUE) SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) “Good” Strategy X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  73. 73. GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER PROBLEM (CHALLENGE/DIAGNOSIS) o  Descripon o  Analysis (Diagnosis) q  STRATEGY (GUIDING POLICY/HYPOTHESIS) o  Guiding Policy/ Stratagem o  Hierarchy of Proximate Objecves q  COHERENT ACTIONS (EXPERIMENTATION) o  Set of Coherent Taccs (Acvies/Acons) q  TRADE-OFF (EXPERIENCE; VALUE) SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) “Good” Strategy X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  74. 74. GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER PROBLEM (CHALLENGE/DIAGNOSIS) o  Descripon o  Analysis (Diagnosis) q  STRATEGY (GUIDING POLICY/HYPOTHESIS) o  Guiding Policy/ Stratagem o  Hierarchy of Proximate Objecves q  COHERENT ACTIONS (EXPERIMENTATION) o  Set of Coherent Taccs (Acvies/Acons) q  TRADE-OFF (EXPERIENCE; VALUE) SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) “Good” Strategy X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  75. 75. GOOD STRATEGY (GS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER PROBLEM (CHALLENGE/DIAGNOSIS) o  Descripon o  Analysis (Diagnosis) q  STRATEGY (GUIDING POLICY/HYPOTHESIS) o  Guiding Policy/ Stratagem o  Hierarchy of Proximate Objecves q  COHERENT ACTIONS (EXPERIMENTATION) o  Set of Coherent Taccs (Acvies/Acons) q  TRADE-OFF (EXPERIENCE; VALUE) SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) “Good” Strategy X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD Zoom-in Tools ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  76. 76. BUSINESS MODEL STRIP (BMS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  VALUE RECIPIENT (CUSTOMER) q  OUTPUT (PRODUCT/SERVICE) q  TEAM (SUPPLIER) q  FEEDBACK (-/+) (TRADE-OFF; VALUE) Business Model Strip SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  77. 77. BUSINESS MODEL STRIP (BMS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  VALUE RECIPIENT (CUSTOMER) q  OUTPUT (PRODUCT/SERVICE) q  TEAM (SUPPLIER) q  FEEDBACK (-/+) (TRADE-OFF; VALUE) Business Model Strip SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  78. 78. VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  VALUE RECIPIENT (CUSTOMER) q  OUTPUT (PRODUCT/SERVICE) q  TEAM (SUPPLIER) q  FEEDBACK (-/+) (TRADE-OFF; VALUE) BUSINESS MODEL STRIP (BMS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... Business Model Strip SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  79. 79. GLOBAL PROBLEM SOLVING (GPS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  PROBLEM q  SOLUTION q  METHOD q  EVALUATION Global Problem Solving SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  80. 80. GLOBAL PROBLEM SOLVING (GPS) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  PROBLEM q  SOLUTION q  METHOD q  EVALUATION Global Problem Solving SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  81. 81. GOLDEN CIRCLE(GC) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  WHAT q  HOW q  WHY Golden Circle SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  82. 82. GOLDEN CIRCLE (GC) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  WHAT (Neocortex) q  HOW q  WHY (Limbic Brain) Golden Circle SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  83. 83. KANBAN BOARD (KB) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  BACKLOG q  TO DO q  DOING q  DONE Kanban Board SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  84. 84. KANBAN BOARD (KB) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  BACKLOG q  TO DO q  DOING q  DONE Kanban Board SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  85. 85. WATERFALL BUSINESS PLAN (WBP) Sprint App: : 10x Improvement in Customer Experience q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  End: MISSION/ VISION/GOAL/ OBJECTIVES q  Ways: STRATEGY q  Means: TACTICS/ TASKS Waterfall Business Plan SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  86. 86. WATERFALL BUSINESS PLAN (WBP) Sprint App: 10x Improvement in Customer Experience q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  End: MISSION/ VISION/GOAL/ OBJECTIVES q  Ways: STRATEGY q  Means: TACTICS/ TASKS Waterfall Business Plan SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  87. 87. CUSTOMER CHAIN (CC) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER q  PRODUCT q  SUPPLIER q  VALUE (Trade-off) Customer Chain SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  88. 88. CUSTOMER CHAIN (CC) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER q  PRODUCT q  SUPPLIER q  VALUE (Trade-off) SPRINT Customer Chain Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  89. 89. EXTENDED SYSTEM (ES) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER q  PRODUCT q  TEAM q  ACCOUNTABILITY Extended System SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  90. 90. EXTENDED SYSTEM (ES) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  CUSTOMER q  PRODUCT q  TEAM q  ACCOUNTABILITY SPRINT Extended System Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  91. 91. DESIGN THINKING (DT) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  EMPATHIZE (Understand) q  DEFINE (Map) q  IDEATE (Sketch; Decide) q  PROTOTYPE q  TEST Design Thinking SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  92. 92. DESIGN THINKING (DT) Sprint App: “10x Improvement in Customer Experience” q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) q  EMPATHIZE (Understand) q  DEFINE (Map) q  IDEATE (Sketch; Decide) q  PROTOTYPE q  TEST Design Thinking SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  93. 93. AXIOMATIC DESIGN (AD) Sprint App: 10x Improvement in Customer Experience q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) CUSTOMER DOMAIN q  CUSTOMER ATTRIBUTES FUNCTIONAL DOMAIN q  FUNCTIONAL REQUIREMENTS PHYSICAL DOMAIN/ PROCESS DOMAIN q  DESIGN PARAMETERS ACCOUNTING DOMAIN q  VALUE (FINANCIAL) METRICS Axioma%c Design SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM
  94. 94. AXIOMATIC DESIGN (AD) Sprint App: 10x Improvement in Customer Experience q  Future (Blue Ocean) q  Present (Red Ocean) q  Past (Done) WHEN: WHERE: Author of the World’s Most Paradigm-ShiEing Business Book: “Business Model Canvas: A Good Tool With Bad Instruc:ons?” h@ps://%nyurl.com/mf4wku4 Dr. Rod King. rodkuhnhking@gmail.com & @rodKuhnKing Environment (Local/Global BACKGROUND): …............................................................................... VALUE RECIPIENT Customer Discovery Desirability VALUE CREATOR (ENTERPRISE) Minimum Viable Product (MVP) Design Feasibility IMPACT (-/+) Ambidextrous Accoun%ng Viability P: Pain (WHO) P: Plan (WHAT) D: Do (HOW) R: Review (WHY) CUSTOMER DOMAIN q  CUSTOMER ATTRIBUTES FUNCTIONAL DOMAIN q  FUNCTIONAL REQUIREMENTS PHYSICAL DOMAIN/ PROCESS DOMAIN q  DESIGN PARAMETERS/ PROCESS VARIABLES ACCOUNTING DOMAIN q  VALUE (FINANCIAL) METRICS Axioma%c Design SPRINT Topic(s) STRIP EXPERIMENTATION (EXECUTION) X-Problem/Pain/Challenge: …............................................................................................... “GALAXY” CARD ADAPTIVE PLANNING (SEARCH) SOLUTION-SYSTEM

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