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Customer	
  Gamifica/on	
  Pyramid:	
  8	
  Core	
  Drivers	
  of	
  Unhappy	
  People,	
  Products,	
  and	
  Workplaces	
  
Profitably	
  Create,	
  Deliver,	
  and	
  Share	
  Happiness	
  

Drivers	
  of	
  Unhappiness	
  

S:	
  SPIRITUAL	
  Unhappiness	
  
q Powerlessness	
  
q Low	
  Self-­‐esteem	
  
q IdenFty	
  Crisis	
  
q Incompetence/Unskilled	
  

(Constraints/Barriers/Obstacles)	
  

q InjusFce/Selfishness	
  
q Disunity/Hopelessness	
  
q Society’s	
  DeterioraFon	
  
q Being	
  Unrecognized	
  

Achiever	
  
Compe99on	
  

E:	
  EMOTIONAL	
  Unhappiness	
  
q Loneliness/Lack	
  of	
  Support	
  
q RejecFon/Being	
  Bullied	
  
q MiscommunicaFon	
  
q Feeling	
  Unloved/Unwanted	
  

q Apathy/Ugliness	
  
q No	
  Romance	
  
q Poor	
  Exchanges	
  
q Egocentrism	
  

q No	
  Big-­‐picture	
  Sense	
  or	
  Meaning	
  
q Disempowerment	
  &	
  Low	
  Status	
  

Socializer	
  

q No	
  Social	
  Influence	
  
q Trouble/Conflict/Fights	
  

Collabora9on	
  

I:	
  INTELLECTUAL	
  Unhappiness	
  
q Ignorance/Mental	
  Block	
   q Boredom/Delay	
  
q Confusion/Complexity	
   q Chaos/Being	
  Lost	
  
q Indecision/Doubt	
  
q Secrets/Mystery	
  
q Uncertainty	
  
q Inaccessibility	
  

Discoverer	
  

q Info	
  Overload	
  
q Mundaneness	
  

Explora9on	
  

P:	
  PHYSICAL	
  Unhappiness	
  
q Fear/Tension	
  
q Hunger/Waste	
  
q FaFgue/Stress	
  
q Sickness/Death	
  

q Physical	
  Pain	
  
q Poverty/Debt	
  
q Physical	
  Craving	
  
q Danger/Stress	
  

Survivor	
  
Survival	
  

Customer/Job	
  To	
  Get	
  Done/BUMP:	
  

q Scarcity	
  
q No	
  Sign	
  of	
  	
  
	
  	
  	
  	
  Accomplish-­‐	
  
	
  	
  	
  	
  	
  ment	
  

	
  
#4ROD.	
  Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  hFp://businessmodels.ning.com	
  &	
  hFp://twiFer.com/RodKuhnKing	
  

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The 8 Core Drivers of Unhappy People, Products, and Workplaces: Why the World Needs Gamification, Now!

  • 1. Customer  Gamifica/on  Pyramid:  8  Core  Drivers  of  Unhappy  People,  Products,  and  Workplaces   Profitably  Create,  Deliver,  and  Share  Happiness   Drivers  of  Unhappiness   S:  SPIRITUAL  Unhappiness   q Powerlessness   q Low  Self-­‐esteem   q IdenFty  Crisis   q Incompetence/Unskilled   (Constraints/Barriers/Obstacles)   q InjusFce/Selfishness   q Disunity/Hopelessness   q Society’s  DeterioraFon   q Being  Unrecognized   Achiever   Compe99on   E:  EMOTIONAL  Unhappiness   q Loneliness/Lack  of  Support   q RejecFon/Being  Bullied   q MiscommunicaFon   q Feeling  Unloved/Unwanted   q Apathy/Ugliness   q No  Romance   q Poor  Exchanges   q Egocentrism   q No  Big-­‐picture  Sense  or  Meaning   q Disempowerment  &  Low  Status   Socializer   q No  Social  Influence   q Trouble/Conflict/Fights   Collabora9on   I:  INTELLECTUAL  Unhappiness   q Ignorance/Mental  Block   q Boredom/Delay   q Confusion/Complexity   q Chaos/Being  Lost   q Indecision/Doubt   q Secrets/Mystery   q Uncertainty   q Inaccessibility   Discoverer   q Info  Overload   q Mundaneness   Explora9on   P:  PHYSICAL  Unhappiness   q Fear/Tension   q Hunger/Waste   q FaFgue/Stress   q Sickness/Death   q Physical  Pain   q Poverty/Debt   q Physical  Craving   q Danger/Stress   Survivor   Survival   Customer/Job  To  Get  Done/BUMP:   q Scarcity   q No  Sign  of            Accomplish-­‐            ment     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hFp://businessmodels.ning.com  &  hFp://twiFer.com/RodKuhnKing