3. • Within 30 seconds • Within 4 minutes
people judge your people decide your
• Economic level • Trustworthiness
• Educational level • Compassion
• Social position • Reliability
• Level of sophistication • Intelligence
• Level of success • Capability
• Humility
• Friendliness
• Confidence
First Impressions 3
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4. Appearance • Color, wardrobe, grooming
Behavior • Etiquette, civility, attitude
Communication • Verbal, nonverbal, written
A,B,C’s of Image 4
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5. Meet and Greet
• First impressions are lasting, and it is sometimes the
only opportunity you may have.
• Therefore, a powerful and lasting introduction can give
you the edge when meeting new people for the first time.
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6. Who Traditionally, a man is always introduced to a
introduces
who? woman. Not necessarily in business.
Highest person of rank is mentioned first.
Remember: “Big, may I introduce Small.”
A younger person is always introduced to an
older person
It is helpful to include the persons title
Always state your name.
Meeting and Greeting 6
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7. • In a business setting, always
introduce people by saying their • If the person you are
title and full name first, and then introducing has no title, you do
follow with a brief interesting or
not know their title, or it would
relevant piece of information
about the people you are
seem too formal for a
introducing. particular setting, you can offer
their name first, but still
followed with information
• Example: When introducing Sally
Rider, one of your advertising and about what they do:
marketing managers, to Dr. • Example: This is Margaret
Jennifer Wilkins, a business client, Dixon. She heads up the new
you introduce Sally (a subordinate software development team at
employee) to the senior ABCDE, Inc.
professional (in this case, the
client):
Ms.
Social Protocol for Introducing
People in a Business Situation 7
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8. • Business etiquette rules for introducing people in a business
setting are not much different from the accepted customs of
personal introductions in a social setting. Unfortunately, the
rules of introduction are not so straightforward and simple as
one might think, and who you introduce first does matter.
• For example, in most social settings in the U.S. (and in fact,
world-wife) it is still considered customary and preferred for
women to be introduced to men (instead of men being
introduced to women). But as women achieve more equality
this rule is changing, particularly in the U.S. business world.
The Art of Business
Introductions 8
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9. Professional Etiquette—Handshake
• Offer entire hand, web-to-
web, shake lightly and
release
• Know whom to introduce
first
• Junior to senior
• Fellow worker to client
• Eliminate slang/jargon from
your vocabulary
• Always on time, always
organized, always ready
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10. • Never introduce yourself by
your title
• Name tags on your right
shoulder
• Keep your right hand free
• Stay informed of current
events
• Maintain eye contact
Business networking in social
situations
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11. Always use last names with customers unless they are about
your age and rank
Don’t keep customers waiting
Escort clients out
When someone of higher rank or from outside the
organization enters, everyone in the office stands
Junior employees stand until seniors sit
Showing Respect 11
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12. Repeat the person’s name a few times to yourself after
you’re introduced.
Use the person’s name immediately in the conversation
after an introduction.
Immediately introduce that new person to someone
else you know.
Jot down the person’s name
Tricks for remembering names 12
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13. In both business and social situations, you should always introduce:
Younger people to older people;
Junior ranking professionals to senior ranking professionals;
Business contacts and staff to clients;
Personal acquaintances and family members to business professionals when
attending a business function; and
Guests to their hosts.
Situations Where Social and
Business Introduction Rules Are
the Same 13
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14. • When you meet someone new & nobody else is to
introduce you.
• If you are meeting new colleagues, associates or clients.
• To introduce yourself extend your hand and say,
• If you have previously been introduced to someone do
not assume that they will remember you. Be prepared to
reintroduce yourself should it be necessary
• "Hello, I am __________. I am the from Company ABC.
Introducing Yourself 14
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15. Always determine the order of precedence.
Say the most distinguished person's first and last name or title
and last name, first. Use appropriate names.
Choose appropriate introductions:
Formal: "May I present...?"
Business or social: "May I introduce...?" or "I would like to
introduce...",
Casual: "This is...", which may appear unsophisticated.
Always stand for introductions. It shows respect.
If you forget someone's name, admit it, apologize and ask for the correct
pronunciation.
Introduce yourself, when necessary.
Introduce and address people by their preferential name.
Responding to introductions:
Formal: "How do you do?",
Business or social: "How are you?",
Casual: "Hello.".
When making introductions: 15
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16. When someone has just been introduced to you, your
response should be genuine, short, and simple. You should
also should repeat the person’s name at the end of your
greeting.
Repeating the name of the person you • Examples:
were just introduced to serves two • “It is so nice to meet you, Dr. Wilkins. I
purposes: it shows polite respect and it have followed your work for years with
helps you to remember the person’s much enthusiasm.”
name. You can also add a brief • ”It is wonderful to finally meet you, Dr.
comment about the person (not about Wilkins. I look forward to working with
you.”
yourself):
How to Respond to an Introduction 16
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17. • Simply add “Mr” in front of their last name. For
example, if John Smith was introduced to you, an
acceptable response might be, “It’s an honor to meet
you, Mr. Smith.”
How to Respond to Being
Formally Introduced to
Business Men 17
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18. • Always go with “Ms” if you do not know the marital status or
title of a woman. Incorrectly using “Mrs” offends some
women, whereas calling a woman “Ms” (even when
incorrectly used) is not nearly as offensive.
• Never address any woman as “Miss” unless she has specifically
been introduced to you as “Miss.”
• When to Use Miss, Ms, or Mrs
• Introduction Etiquette Tip: Never respond to the initial
introduction with a personal brag about yourself. For
example, you would not respond to being introduced to Dr.
Wilkins by saying, “It is nice to meet you – I always wanted to
be a doctor!”
How to Respond to Being Formally
Introduced to Business Women 18
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19. Manage business card exchanges flawlessly
Always have a supply of cards
Ask for someone’s card before offering your own
Present card face up
Take time to look at received card
NEVER turn down an offered card
Be selective when distributing cards
Be aware of international card etiquette
Always use the right hand to give and receive business cards.
Business Cards
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20. Business cards are an internationally recognised means of presenting personal
contact details, so ensure you have a plentiful supply.
When travelling abroad for business it is advisable to have one side of your
business card translated into the appropriate language.
Business cards are generally exchanged at the beginning of or at the end of an
initial meeting.
Good business etiquette requires you present the card so the recipient’s
language is face up.
Make a point of studying any business card, commenting on it and clarifying
information before putting it away
Business Cards 20
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21. Stir up some conversation when introduced
Art of conversation 21
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22. Discussions 22
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