1. Creating a
Quality Circle
By: Romains Bos

2. Summary
• Quality Circle Defined
• The Goal
• Membership
• Benefits
• Importance
• Logistics
• Techniques
• Final Note
• Questions

3. Quality Circle Defined
• Composed of a group of employees (usually from 5-8 people) who are members
of a single work unit, section, or department; the basic purpose of a quality circle
is to discuss quality problems and generate ideas that might help improve quality

4. The Goal
• The goal of a Quality circle is to involve employees in the decision making of the
business and or organization

5. Membership
• Membership is almost always voluntary and members share a common bond;
they perform similar tasks

6. Benefits
• Quality circles have benefits other than increasing employee participation
• They encourage:
• Trust among members and managers
• They are:
• An inexpensive way to provide employees with training
• They give:
• A sense of control over the employees work lives

7. Importance
• Most importantly:
• They may solve problems that have been around for years
• Quality circles create strong lines of communication

8. Logistics
• Meet once a month
• Use the P.A.C.E.R. technique
• The group comes up with recognized problems and come up with possible
solutions to implement
• Present solutions
• Decide on best solution
• Implement solution

9. Techniques
• Possible techniques used for problem solving:
• Brainstorming
• Gordon Technique
• Nominal Group Technique
• S.W.O.T. Analysis
• Brain writing
• Synectics

10. Final Note
• In a good quality circle “Me” becomes “Us”

11. Foundations of Project Success
Scope and Requirements
Schedule
Project Success
Quality
Cost
Integrity and Safety

12. The
End
Questions?
Comments?