1. Consolidation of Pre-Trial Services
Operational Work Sites a Capstone Project
Shanee’ Fuller
Ronald Jackson
Yasmine Toye
2. Purpose of Project
• Reduce work space into two properties
– Potential to reduce budget items
• White House Initiative
• One stop shop
– Enhance customer service
3. PSA Journey as a Defendant
• Insert Video
• (*note show the chart)
12. Research Rationale and Techniques
Resources
• PSA Facilities
Management
• PSA Research &
Development
• Internet
• PSA employees
Techniques Used
• Survey using Standard
Deviation of Mean
• Formal Meetings
• Quantitative and
Qualitative Analysis
• Technical research
15. Customer Service Survey
• Our hypothesis:
Clients will strongly agree that it is
beneficial and convenient for PSA to be in
one location
• Procedures used
– Seven random participants from two
treatment groups
– Scale of 1-5
• 1 meaning completely disagree and 5
completely agree.
16. Customer Service Survey Questions
1. Do you agree that if you could see your case manager
and drug test at the same place it would help you?
2. Do you agree that going to multiple locations is good
service for you?
3. When you first got released from arraignment court, do
you agree that it was confusing when you had to report
to other places?
4. When you first got released from arraignment court, do
you agree that it would have been better to talk care of
all your business if you just went to one place?
5. Do you agree that the process was confusing after
arraignment court, and did that make you not want to
repot back?
18. Benefits for all Stakeholders
• Increased enactment of PSA core values
• Potential impact on compliance
• Mitigates issues of confusion
19. White House Real Estate
Initiative
• Disposing of Unneeded Federal Real Estate
Memorandum
• Realignment of Federal Real Estate
Memorandum
• Telework Enactment of 2010
–Possibly impact employee morale
20. Can this be Achieved?
• Analysis of Budget (Show me the money!)
• Current contract obligations
• Management buy-in
21. Potential Barriers
• Communication and interaction with Court
Services
• Space needed for core functions
• Collaboration of shared costs with CSOSA
22. Next Steps
• Focus Groups
– Locations group
– Budget analysis group
– Logistics group
– CSOSA & PSA focus group
23. Conclusion from Research
• There is a demand
• There will be a significant impact on
customers service
• There is a possible impact on budget items
House Scenario: (review and revise)
Problem Statement: Reduce worksites to provide a higher level of customer service and potentially reduce budget items.
Discuss what we will cover and what we wont. Not giving a plan, but giving an idea.
Won’t cover: Specifications on work sites, plan of action, Costs, time frames
Will cover: The idea, the demand, and suggestions for implementation
White House initiative: Talk about memorandums. WH Mandate that all federal agencies eliminate all excess real estate
This video will visualize a defendant that was released from Arraignment went to release services, and decided to adhere to release order the next day. Drug tested, was placed in GSU with possible placement into Treatment(?!?), was instructed to report to 601 for an assessment with SSAC, they actually went to 633 10th floor however they only conducted Alcohol assessments, they were then instructed to report to 601 for SSAC assessment. Defendant will go to 601 and ask Security where to go…Security will instruct them to the 2nd floor which is GSU and then the defendant will be instructed to go to the 7th floor for assessment which is going to last 50min. Then the next day they will report back to case manager at 601, then case manager tells them they were ineligible for treatment then instructed to go back to the 2nd floor for GSU, the PA will look in PRISM to see who the case manager is, and then the PA will instruct them to report back to the case manager in the system which was the original case manager at 633. Defendant will indicate that person just sent them over. they will be sent up to the 7th floor and wait for 20min for PSO case manager duty officer to finish with another client.
Agency started here. This was the only time PSA operated from one location in addition to the court houses.
Treatment (9,10) , HISP (10), office of Human capital management (11), office of the director (11), office of finance and administration (11) (facilities 10)
MDP: The Drug lab was housed in MPD up until its relocation to 90K early last year.
District Court, located at 333 constitution Ave is where our District Court teams is located. This office handles our federal cases.
Current location of out Forensic Toxicology Services (Drug Lab) as of early 2015.
Training and Career Development (Most training take place here) and Office Strategic Development. 7th floor
Close with the number of locations and express how it can become confusing for defendants and cumbersome for employees. Explain scenarios for traveling to locations from employee perspective.
Departments: Facilities, Finance, Research and Development, Supervision, Treatment (Assessment).
Example of consolidating services
Survey???
Memorandum issues by the President that directed agencies to eliminate excess real estate. Office of Management and Budget (OMB) was trying to meet a goal of $3 billion of cost-savings by the end of fiscal year 2012.
Informs agencies of the establishment of a new committee that will identify opportunities for improving the Federal government’s management of real estate properties.
-Spending on inefficient real property is no longer an option.
- New technologies have changed the way we do our work. (I.e. telework, flexible work schedules)
- Better management of real estate property helps achieve sustainability goals
Get info from Yasmine on the budget meeting with Jeffrey Cooper.
