Rosemary Kern has over 15 years of experience in customer service and eligibility determination for public benefits programs. She currently works as an Economic Self Sufficiency Specialist for the Florida Department of Children and Families, determining eligibility according to state and federal policies. Previously, she held similar roles in Nevada, determining eligibility for food assistance, Medicaid, and other benefits. Kern also has experience in data integrity, visual merchandising, office coordination, and recreation supervision. She holds a B.S. in Human Services/Management from the University of Phoenix.

1. Rosemary Kern
6465 142nd Avenue North, Apt S-204 * Clearwater, FL 33760
Phone: 702.556.5820
Email: rosemary_kern@yahoo.com
Profile:
Dependable professional, experienced in customer service. Task oriented with strong
organizational skills. Motivated self-starter who works well independently and as part of
a team.
Employment:
State of Florida: Department of Children and Families, Largo, FL, 2013 - Present
Economic Self Sufficiency Specialist I
 Determine eligibility for public benefits (e.g. Food Assistance, Medicaid) according to
State and Federal policies.
 Process a broad range of paperwork and enter information into a computer-based
eligibility system with time sensitive agency and legal deadlines.
State of Nevada: Division of Welfare and Supportive Services, Las Vegas, NV, 2009 - 2012
Family Services Specialist II
 Determined eligibility for public benefits (e.g. Food Assistance, Medicaid) according to
State and Federal policies.
 Managed a specialized caseload for people receiving SSI or RSDI with Medicare, in
addition to people pending for SSI.
Kmart Corporation, Las Vegas, NV/ Clearwater, FL 2010 - Present
Data Integrity Specialist
 Assist in maintaining and promoting accurate unit integrity to meet customer needs and
drive sales
 Use visual merchandising presentation to drive sales.
 Member of Ad Set team to ensure accurate and timely placement of signage for weekly
and monthly events.

2. Astrum Hearing Solutions, Henderson, NV, 2006 - 2009
Office Coordinator
 Provided the first point of contact for walk-in patients.
 Maintained appointment calendar for multiple offices.
 Performed a variety of intake, screening, and certifying tasks as necessary.
 Monitored and verified accuracy for accounts payable/receivable.
United Parcel Service, Sacramento, CA, 1998 - 2006
Package Handler
 Provided quality customer service.
 Organized and sorted packages.
 Worked in a fast-paced environment daily.
Gottschalks, Sacramento, CA, 2001 - 2003
Shipping and Receiving Associate
 Maintained accurate records of incoming and outgoing merchandise.
 Coordinated with area managers to meet important milestones.
 Maintained and coordinated the storewide clearance department.
 Applied correct pricing of merchandise.
 Assisted customers with Will Call items.
North Highlands Recreation and Park District, North Highlands, CA, 1997 - 2003
Recreation and Sports Supervisor
 Interacted with diverse facets of the community.
 Swim Instructor for children and adults.
 Assistant Pool Manager
 Managed and taught various sports clinics for children.
Education:
2005 – 2008 University of Phoenix, Las Vegas, NV
 B.S., Human Services/Management
1997 – 2000 Cosumnes River College, Sacramento, CA
 A.A., Liberal Arts

3. Qualifications:
 Exceptional people skills.
 Superb time management skills
 Leadership abilities
 General knowledge of computers and office equipment.
 Require minimal direction or supervision.
 Fast learner
 Reliability, efficiency, and accuracy with my duties.
 Familiarity with computer software applications and general office procedures
 Type 45+ WPM