Lisa Welchman: "Cleaning Up Our Mess" Enterprise UX 2018 • June 14-15, 2018 • San Francisco, CA, USA http://enterpriseux.net

1. cleaning up our mess
lisa welchman
@lwelchman Enterprise UX 2018

2. content types
content models
databases
querying
metadata
multi-channel
authoring interfaces
content management systems
design
usability
A Smörgåsbord of Web
e-commerce
1996

3. governance 101
@lwelchman

4. who defines the digital strategy?who defines digital policy?who defines digital standards?

5. good governance prepares the field for
targeted and intentional team collaboration
an informed strategy
clear policy
sensible standards
governance
operations

6. extended
working
groups &
councils
distributed
core
@lwelchman
design the team

7. governing frameworks can
drive any type of
operational scheme but
they need to be designed
with intent
slow fast
tight
loose
@lwelchman

8. the mess

9. a usually not great experience
with enterprise properties
and channels
@lwelchman

12. @lwelchman

13. @lwelchman

15. eureka!
chaos
governance
this is hot!
um, well maybe it is hot, but…
yawn
driving to a standard
commodity
many debates and arguments
proactive safe development
standards
@lwelchman
a few people everyone

17. shatterproof glass
standard 1928
airbags
standard 1998
crumple zones
standard 1959
first gasoline
powered car
1875
3 point seat belts
standard 1968
car crash simulation
1970
barrier crash test
1930s
World Forum for Harmonization ofVehicle Regulations
1958
UN
NationalTraffic and MotorVehicle Safety Act
1966
USA
first recorded
fatality
1896
airbags
1953
shatterproof glass
1903
3 point seat belts
1957
crumple zones
1937
softer interior
1930s
first automated
traffic control system
1910
innovation
legislation
standard
safety testing
anthropomorphic
test device
1971

18. the internet
1990 -1993
WAN
1950s
packet switching
1960s
TCP/IP
1970s
world wide web
@lwelchman
HTTP
URI
HTML
the commercial web
(digital)
1993ish

19. starting the fix
@lwelchman

21. we are the fix

22. 1. define digital safety

23. let’s consider what this would be for digital
@lwelchman

24. when in development do we consider safety?
and who?

25. It works
It performs
good experience
• inclusive
• moral
• safe
@lwelchman
we need to re-articulate the MVP

26. 2.participate in governance
@lwelchman

27. @lwelchman
digital
wwwinternet
pick your cause

28. @lwelchman

29. @lwelchman

30. @lwelchman

31. 4. be generous
@lwelchman

32. “the decision to release
the three-point seat belt
patent was visionary and
in line with Volvo’s
guiding principle of
safety.”
@lwelchman

33. “Tim and others advocated to ensure
that CERN would agree to make the
underlying code available on a royalty-
free basis, forever.This decision was
announced in April 1993, and sparked a
global wave of creativity, collaboration
and innovation never seen before.”
https://webfoundation.org/about/vision/history-of-the-web/

34. “every bad thing that can
happen in the real world,
can now happen on the
Internet” –Vint Cerf
@lwelchman
(and every good thing )– Lisa

35. bring it.
bring your best self.
Thank you.